This paper, based on recent key research and insights from Phocuswright, explores prospects for travel agency sales of air products within the context of the overall vitality of the agency distribution channel. Produced in partnership with Airlines Reporting Corporation (ARC), this publication presents a detailed picture of the current state of travel agency air sales, including differences in how corporate and leisure agents, and independent contractors, sell a spectrum of air products.

The paper – in cooperation with TripAdvisor – explores the issues facing APAC destinations in the 21st century, identifying destination management approaches with the potential to foster beneficial results and sustainable growth for the long term.

This report - sponsored by trivago - explores the marketing, distribution and technology-adoption practices of independent lodging properties in six key markets: France, Germany, Italy, Spain, the U.K. and the U.S.

Phocuswright has tracked the launch of more than 80 travel-focused accelerators, incubators, early-stage investors and entrepreneur support programs in the last five to seven years. This report contains, in spreadsheet format, the full list of programs and entities we have tracked, including website, program type, entity type, industry focus, region, country and status.

Download this paper to explore the state of the tours and activities segment.

Download this free global benchmarking survey by Expedia Affiliate Network and Points – presented by PhocusWire – to gain a deep understanding of the current loyalty landscape and uncover ways that you can win over the customer to win at loyalty.

Download the presentation deck and audio recording of the April 19, 2018 webinar to gain practical tips for startup success and provide established companies with a information to engage with brands whose technologies are impacting the travel, tourism and hospitality industries.

Download the presentation deck and audio recording of the March 28, 2018 webinar - sponsored by CyberSource - to understand the current state of fraud management in the global airline industry.

The objective of this study - in cooperation with CyberSource - is to benchmark global metrics and trends in fraud management and protection among airlines. This research also explores airline awareness of various fraud-related issues and examines their approaches to and implementation of fraud management tools and services.

Explore the size of the B&B category, key performance metrics, the digital readiness of the sector, the importance of B&Bs to various traveler segments, and opportunities for growth in the market with this free white paper, created with the support of BedandBreakfast.com.

This paper, based on new, proprietary consumer and industry research conducted by Phocuswright and commissioned by Bing, provides a map of the digital travel landscape with the modern travel marketer in mind.

In travel, "customer centricity" is no longer a nice-to-have; it's a must-have. This paper – in cooperation with Hexaware – presents an overview of how and why the traveler's expectations matter, the process of creating great digitally transformed customer experiences, mistakes that should be avoided and more.

This paper – in cooperation with Transperfect – examines localization in travel, based on newly identified economic "emergers."

Download the presentation deck and audio recording of the October 12, 2017 webinar - sponsored by Quantcast - learn how you can capture more travelers during the planning stage.

Phocuswright's The State of Travel Startups 2017 presents a comprehensive, 360-degree view of today's travel startup landscape, and provides essential insights on travel technology founding and funding trends across regions and segments.

This paper examines the impact of user-generated content (UGC) in travel, including the importance of influencers and expert content, and several case studies that highlight how a range of travel brands have effectively incorporated UGC into their marketing and business models.

Download the presentation deck and audio recording of the September 13, 2017 webinar - sponsored by Sojern -  to gain insight into the consumer DNA of the U.S. leisure traveler – and explore why it matters.

Innovation experts from Amadeus, Plug and Play, Travelport and Voyager HQ join Phocuswright in a thought-provoking conversation about the state of innovation in travel.

Phocuswright and Expedia Affiliate Network explore five topics of the popular report 2017 Phocus Forward: The Year Ahead in Digital Travel. Download the audio recording and presentation deck here (free).

Download the presentation deck and audio recording of the July 19, 2017 webinar - sponsored by HomeAway Software - to explore technology trends and benchmarks that are essential for U.S. property managers.

Download the presentation deck and audio recording of the July 12, 2017 webinar - sponsored by UserReplay - to test your knowledge of what digital travelers want.

Download the presentation deck and audio recording of the June 29, 2017 webinar - sponsored by Criteo - to better understand the Southeast Asian traveler.

Download the presentation deck and audio recording of the June 22, 2017 webinar - in partnership with Adobe - to explore the changing roles of content, messaging and analytics in delivering relevant, personalized experiences across multiple devices, media and channels.

From AI to APAC, this report - presented by Expedia Affiliate Network - highlights what to expect from digital travel in the year ahead.

This white paper - sponsored by Radius Travel - explores how travel programs are changing, the expanding role of travel managers, the use of marketing to support travel programs, and more.

This article - sponsored by DataArt - discusses the practical use of machine-learning techniques for travel applications, separating the hype from the true potential of this emerging technology.

Download the presentation deck and audio recording of the May 11, 2017 webinar - sponsored by Digital River World Payments - to explore the obstacles that emerging markets still need to face, such as those related to the economy, infrastructure, culture and payments, with a focus on Latin America.

Emerging technologies will impact corporate travel in the near, mid and long term, enhancing the traveler experience and advancing the overall discipline of corporate travel management. In addition to the broad subject of AI, this paper – in cooperation with Egencia – reviews smart devices, machine learning, natural language processing, chatbots, smart data, augmented reality and virtual reality.

Download the presentation deck and audio recording of the April 12, 2017 webinar - in partnership with Jumpshot - to take a deep dive into competitive trends across leading OTAs, hotel brands, rental sites and metasearch.

Para conhecer parte das principais tendências, dados e análises do dinâmico mercado de viagens latino americano, faça download da apresentação com audio em português. 

Download the webinar presentation deck and audio (in Portuguese) to explore key trends, data and analysis from the report to gain insight into the region’s dynamic travel market.