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While baby boomers may no longer be the largest demographic in the U.S. (that distinction now belongs to millennials), boomers have more disposable income and more time to spend on travel than any other generation. These qualities, along with their strong appetite for new experiences, make boomers an attractive segment for a range of travel marketers. This report explores the travel habits of the U.S. baby boomer generation, including how frequently they travel, how they plan and book their leisure trips, how much they spend and more.Analyst: Mark BlutsteinTopics: Consumer Trends, Technology InnovationRegion: U.S. & CanadaResearch Type: Report
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Several years have passed since the initial burst of excitement over chatbots. Hailed as a cost-effective, personalized solution for marketing, customer service and sales, chatbots were suddenly on the to-do list for travel companies across segments. Platforms like Facebook Messenger and Slack made it easy for travel companies to launch simple chatbots, and many did. But once travelers had a chance to kick the tires, it became clear that there were many things chatbots and AI couldn’t do (yet). Not even giants like Facebook were immune to the fading enthusiasm.Analyst: Cathy WalshTopic: Technology InnovationResearch Type: Report
For many European consumers, leisure travel accounts for a significant share (if not the largest share) of their discretionary spending. And despite some ongoing economic and political challenges that impact both domestic and international trips, travel remains a priority for Europeans. Focusing on consumers in France, Germany and the U.K., this infographic highlights some high-level findings from Phocuswright’s forthcoming European Consumer Travel Report 2018 series. Data points include number of travelers, annual travel spend, trip frequency and more.Analysts: Brandie Wright, Mark BlutsteinTopic: Consumer TrendsRegion: EuropeResearch Type: Report
Thanks in part to rising business confidence, the U.S. corporate travel market is steadily increasing, and the managed travel segment now represents about a third of the total U.S. travel market. Online channels continue to grow rapidly and dominate corporate bookings. Meanwhile, travel managers are increasingly focused on how technological innovation can help drive business traveler behavior. This report combines extensive market sizing work with the results of a comprehensive travel manager survey and interviews with senior corporate travel executives to provide a holistic view of the dynamic US. corporate travel market.Analysts: Claudia Unger, Lorraine SileoTopic: Business TravelRegion: U.S. & CanadaResearch Type: Report
In many companies, the call center is an unpleasant but necessary cost center. However, to the customer, it is what they see and the impression they get of their suppliers. Customers contacting call centers see the call center as the face of their supplier and the call center’s processes as being representative of their supplier’s ability to deliver quality and timely service.Analyst: Bob OffuttTopic: Technology InnovationRegion: U.S. & CanadaResearch Type: Report
This product includes key market sizing data featured in Phocuswright’s Japan’s Online Travel Overview, presented in a visually interactive, customizable format.Analyst: Gillian HuntoonTopic: Market Overview & SizingRegion: Asia PacificResearch Type: Report
A decade has passed since Bitcoin’s mysterious founder published a paper describing blockchain, the technology behind the world’s first decentralized cryptocurrency. Exuberant evangelists have since touted blockchain’s potential to solve many of the world’s problems. Pundits claim it will revolutionize the global economy, end poverty, eliminate identity theft and transform the future of work. Blockchain is also held up as our best chance to save the Internet, countering the power of giants like Facebook and Amazon by reviving the open-protocol ethos of the early web.Analyst: Cathy WalshTopic: Technology InnovationResearch Type: Report
Following a drop in 2016, the incidence of leisure travel among U.S. adults climbed in 2017. More than seven in 10 Americans took at least one leisure trip in 2017, with notable increases among lower- and middle-income earners. Conversely, average annual travel spend and trip frequency declined slightly. This updated collection of reports provides a range of data and analysis on key aspects of the U.S. consumer travel market.Analysts: Cathy Walsh, Mark BlutsteinTopic: Consumer TrendsRegion: U.S. & CanadaResearch Type: Report
The travel industry has long sought to understand the millennial mentality, including how their attitudes and preferences impact where they go, whom they travel with, and how much they spend. Now that some millennials have begun to have children and raise families, will their travel behavior change? This report examines the state of U.S. family travel, including a comparison of family travel-related attitudes and activity across generations.Analyst: Mark BlutsteinTopic: Consumer TrendsRegion: U.S. & CanadaResearch Type: Report
The International Air Transport Association (IATA) has sponsored New Distribution Capability (NDC) to replace the outdated legacy messaging system known as Edifact. In addition, IATA has mandated that air travel shopping and purchasing move from the current three-order system (passenger name record, electronic ticket receipt, and the electronic miscellaneous document) to a combined One-Order system. This article examines NDC and One Order as innovation platforms supporting new ideas and capabilities, and bringing air travel distribution into the 21st century.Analyst: Bob OffuttTopic: Technology InnovationResearch Type: Report