Payment Unsettled: Cost Opportunity and Disruption in Travel's Complex Payment Landscape

Summary

The "always-on" mantra of modern technology means that travel companies often focus their attention and energy toward consumer-facing areas of their business – social media, mobile, metasearch, and the ongoing tug-of war between suppliers and online travel agencies. Payments, while a critical part of the customer experience, often plays second fiddle. Yet an effective payment system is a key element of conversion, while payment processing efficiency can have a long-term impact on margin.

As travel technologies and traveler booking behaviors change, so do payment methods and their associated challenges. Payment Unsettled: Cost Opportunity and Disruption in Travel's Complex Payment Landscape unravels the complexities of travel payments, highlighting key emerging technologies, practices and trends. 

Topics include:

• Detailed analysis of the state of travel payments for the airline and lodging segments
• Payment methods and trends for B2B and B2C bookings
• Dynamics surrounding Airlines Reporting Corporation (ARC) and International Air Transport Association's (IATA's) billing and settlement plan (BSP) services, and other B2B payment methods
• Analysis of hotel merchant and agency models
• Overview of key payment trends, including the cost of payments, payment fraud, online alternative payments, and mobile booking/payments

Purchase Payment Unsettled: Cost, Opportunity and Disruption in Travel's Complex Payment Landscape to navigate the travel payments landscape with clarity and confidence.

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