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What's important to your consumers is important to you. Phocuswright's research on consumer technology, social media, booking tendencies, brand loyalty and all other traveler decisions will help you stay abreast of consumer trends.
ArticleFor Real Recovery, Digitization is a Must
Published: April 2021
The global pandemic has negatively affected almost all industries, with travel being particularly hard...
Article
ReportLoyalty Programs Revisited: Tapping Into Travel Credit Cards
Published: April 2021
Though consumer adoption of travel loyalty programs is high, the infrequency of travel can limit...
Report
ArticleHealth and Immunity Passports: Can Travel Get it Right?
Published: March 2021
In the midst of a global pandemic that has greatly restricted the ability to travel and caused many...
Article
ReportLoyalty Programs Revisited: Hotels, Airlines and OTAs
Published: March 2021
Loyalty programs have attracted some of the most avid and experienced travelers. Airlines and hotels...
Report
ReportGlobal Air Trends: February 2021
Published: March 2021
When the coronavirus pandemic hit, airline traffic and demand disappeared almost overnight. In their...
Report
(1)/collection_Curated-Collection-Hotels-Accommodations.jpg "Curated Collection: Hotels & Accommodations")
CollectionCurated Collection: Hotels & Accommodations
Published: March 2021
This special collection of individual reports – curated by our team of analysts – represents...
Collection
(1)(1)/collection_Curated-Collection-OTAs.jpg "Curated Collection: OTAs")
CollectionCurated Collection: OTAs
Published: March 2021
This special collection of individual reports – curated by our team of analysts – represents...
Collection
ArticleEnd-to-End Touchless Journeys
Published: March 2021
As the travel industry continues to emerge from the COVID-19 pandemic, technologies that were once...
Article
ReportLoyalty Programs Revisited: Key Metrics and the Impact of COVID-19
Published: March 2021
Loyalty programs have been a part of travel since the early 1980s, offering travelers mileage-based...
Report
ReportTravel Innovation and Technology Trends 2021
Published: January 2021
Each year, Phocuswright publishes a content series that identifies some of the most significant trends...
Report
