Over the last 20 years, many areas of the travel industry have been transformed by waves of disruption, from technologies like the web and mobile to new product categories like home- and ride-sharing.

The next wave is undoubtedly artificial intelligence (AI), a catch-all term encompassing natural language processing (NLP), machine learning, machine vision and robotics.

Each year, Phocuswright publishes an annual report that discusses the most significant technology-driven issues or developments that will shape travel distribution this year and beyond. This year we again incorporate the views of our extended analyst team, who are industry experts across a range of segments, regions and topics.

Online travel in Australia-New Zealand is forecast to grow nearly 50% faster than the overall travel market, expanding 6-8% annually through 2022. While both suppliers and OTAs are helping to grow the overall online pie, online gains will be dominated by OTAs, whose share of total travel bookings will rise to 15% in 2022. This report provides current data, charts and analysis on the Australia-New Zealand travel market, with sizing and projections from 2016-2022.