Ms. Thomases is a technology industry veteran who brings to her qualitative research a diverse perspective that combines marketing, customer journey and digital transformation. Hollis’s recent analyses have focused on technological innovations in mobility, artificial intelligence and the digital customer experience. Prior to joining Phocuswright in 2013, Hollis was an award-winning entrepreneur who led her own consultancy and tactical digital marketing agency for such travel and tourism clients as Visit Baltimore, the Washington D.C. Accommodations, Watermark Cruises and the Baltimore Museum of Art. Hollis authored the best-selling business book, Twitter Marketing: An Hour a Day; was a regular columnist for Inc.com, Lead Change Group, and ClickZ; and has been a contributing columnist for CMO.com and the Business Journal newspapers. A sought-after speaker, Hollis has delivered presentations and workshops around the country. Hollis is a graduate of Cornell University.
(1)/article_Travel-Evolutions-in-Voice-Recognition-amp-Biometrics.jpg "Travel Evolutions in Voice Recognition & Biometrics")
Travel Evolutions in Voice Recognition & Biometrics
Category: Technology Innovation Published: October 2019 Analysts: Hollis ThomasesFirst there was the Internet (a connected network of information). Then there was IoT, the Internet of Things (hardware devices connected to the network). Perhaps the next evolution is the Internet of...
(1)/article_Thank-You-But-Let-Me-Do-It-Myself-9-Trends-in-the-DIY-Traveler-Experience.jpg "Thank You, But Let Me Do It Myself: 9 Trends in the DIY Traveler Experience")
Thank You, But Let Me Do It Myself: 9 Trends in the DIY Traveler Experience
Category: Technology Innovation Published: April 2019 Analysts: Hollis ThomasesBlame it all on digital. Thanks to digital technology, today’s traveler can access and share more information more easily, and this access has molded behaviors and shaped expectations like never before....
(1)/report_Travel-Innovation-and-Technology-Trends-2019.jpg "Travel Innovation and Technology Trends 2019")
Travel Innovation and Technology Trends 2019
Category: Technology Innovation Published: March 2019 Analysts: Bob Offutt, Robert Cole, Michael Gerra, Cathy Walsh, Hollis Thomases, Norm RoseEach year, Phocuswright publishes an annual report that discusses the most significant technology-driven issues or developments that will shape travel distribution this year and beyond. This year we...
Transportation Transformation: Implications for the Travel Industry
Category: Technology Innovation Published: November 2018 Analysts: Hollis ThomasesTransportation and travel. Travel and transportation. For obvious reasons, the two cannot be treated as mutually exclusive. Both are being transformed by ever-hastening technological advances, and...
Caring About the Customer: What a Concept!
Category: Technology Innovation Published: April 2018 Analysts: Hollis ThomasesIncreasingly, companies realize that paying lip service to their audience in the form of brand positioning and advertising messages may bring in customers, but not retain them. Brands have to live up to...