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This special collection of individual reports – curated by our team of analysts – represents Phocuswright’s most essential research, data and analysis on the hotel, lodging and private accommodation segments. For those seeking a better understanding of this key travel sector, we recommend this content as a great place to start.Analyst: Phocuswright AnalystsTopics: Market Overview & Sizing, Consumer Trends, Social & SearchSegment: Hotels & LodgingRegions: Asia Pacific, Europe, U.S. & CanadaResearch Type: Collection
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Blame it all on digital. Thanks to digital technology, today’s traveler can access and share more information more easily, and this access has molded behaviors and shaped expectations like never before. These technology-influenced behaviors and expectations have created a propensity towards the kind of do-it-yourself (DIY) mentality that can conflict with the very principles of hospitality (service with a smile), travel businesses are being forced to adapt and adjust to the DIYers. Looking deeper, there are nine trends in today’s DIY traveler experience.Analyst: Hollis ThomasesTopic: Technology InnovationResearch Type: Article
Artificial Intelligence has been around for decades, but the last three to four years have seen a dramatic increase in the use of AI techniques in all industries, including travel. In previous articles we’ve talked about different AI techniques and potential applications, but where are the true AI innovations in our industry today? Which AI capabilities are still being over-hyped? What sectors have the greatest promise for AI? Will AI eliminate travel industry jobs? How can AI help humans to be more efficient and knowledgeable? Are we there yet, or heading for the Trough of Disillusionment?Analyst: Norm RoseTopic: Technology InnovationSegments: Air, Car Rental & Ground Transportation, Cruise, Hotels & Lodging, Online Travel Agencies, Rail, Tours & PackagesResearch Type: Article
Japan remains the second-largest travel market in APAC, well behind China, but is more than three times the size of India as well as Australia/New Zealand (ANZ). Market growth will accelerate to nearly 6% in 2020 due in part to Tokyo’s hosting of the Summer Olympics, before experiencing a correction in 2021. This report provides current data, charts and analysis on Japan’s travel market, with sizing and projections from 2016-2022.Analysts: Haruo Ushiba, Coney Dongre, Deepak Jain, Maggie RauchTopic: Market Overview & SizingSegments: Air, Car Rental & Ground Transportation, Hotels & Lodging, Online Travel Agencies, RailRegion: Asia PacificResearch Type: Report
Fueled partly by a surge in inbound travelers with a strong preference for digital booking, online travel bookings in Japan are growing more than twice as fast as the overall travel market. In addition, global OTAs including Expedia, Booking.com/Agoda and Ctrip/Trip.com are expanding their footprint in the country, further helping to drive online bookings. Meanwhile, suppliers and intermediaries in Japan’s rail space are introducing new technology to transform rail distribution and deliver a seamless trip planning, booking and riding experience. This publication presents a high-level view of the Japanese travel market, focusing on the need-to-know developments, trends and stories that are impacting the market now.Analysts: Haruo Ushiba, Cathy Walsh, Coney Dongre, Deepak Jain, Maggie RauchTopic: Market Overview & SizingSegments: Air, Car Rental & Ground Transportation, Hotels & Lodging, Online Travel Agencies, RailRegion: Asia PacificResearch Type: Report
While online travel bookings in Japan are advancing rapidly, offline channels, including traditional retail agencies, remain vital and captured nearly six in 10 bookings in 2018. Both the air and hotel segments will see a continued shift toward online through 2020, fueled by investments into supplier-direct platforms and partnerships with OTAs. This report provides a top-level overview of Japan’s travel market, including background, key characteristics, market structure and major players in each segment.Analysts: Haruo Ushiba, Coney Dongre, Deepak Jain, Maggie RauchTopic: Market Overview & SizingSegments: Air, Car Rental & Ground Transportation, Hotels & Lodging, Online Travel Agencies, RailRegion: Asia PacificResearch Type: Report
Over the last 20 years, many areas of the travel industry have been transformed by waves of disruption, from technologies like the web and mobile to new product categories like home- and ride-sharing. The next wave is undoubtedly artificial intelligence (AI), a catch-all term encompassing natural language processing (NLP), machine learning, machine vision and robotics.Analysts: Michael Coletta, Chetan KapoorTopic: Technology InnovationResearch Type: Report
Each year, Phocuswright publishes an annual report that discusses the most significant technology-driven issues or developments that will shape travel distribution this year and beyond. This year we again incorporate the views of our extended analyst team, who are industry experts across a range of segments, regions and topics.Analysts: Bob Offutt, Robert Cole, Michael Gerra, Cathy Walsh, Hollis Thomases, Norm RoseTopic: Technology InnovationSegments: Air, Hotels & LodgingResearch Type: Report
Online travel in Australia-New Zealand is forecast to grow nearly 50% faster than the overall travel market, expanding 6-8% annually through 2022. While both suppliers and OTAs are helping to grow the overall online pie, online gains will be dominated by OTAs, whose share of total travel bookings will rise to 15% in 2022. This report provides current data, charts and analysis on the Australia-New Zealand travel market, with sizing and projections from 2016-2022.Analysts: Coney Dongre, Deepak Jain, Maggie RauchTopic: Market Overview & SizingSegments: Air, Car Rental & Ground Transportation, Hotels & Lodging, Online Travel AgenciesRegion: Asia PacificResearch Type: Report
Both Australian and New Zealand have strong destination appeal, and a record number of international tourists is fueling heavy competition in the air segment. Meanwhile, a seven-year alliance between Air New Zealand and Virgin Australia ended in October 2018, and new partnerships and carriers look to pick up the slack, particularly in the lucrative trans-Tasman market. This publication presents a high-level view of the Australian-New Zealand travel market, focusing on the need-to-know developments, trends and stories that are impacting the market now.Analysts: Coney Dongre, Cathy Walsh, Deepak Jain, Maggie RauchTopic: Market Overview & SizingSegments: Air, Car Rental & Ground Transportation, Hotels & Lodging, Online Travel AgenciesRegion: Asia PacificResearch Type: Report