Presented by PhocusWire and Phocuswright InPhocus
InPhocus is a podcast that brings together Phocuswright’s media and research divisions to dissect the most pressing news, issues and trends in travel and technology. Contact us: [email protected]
August 7, 2020

Looking to Russia for a different perspective

InPhocus guest Max Kraynov, CEO of Aviasales, touches on the different approach (physically & in the psyche of its citizens) that Russia has taken to tackling coronavirus. And, of course, how it relates back to travel & recovery of tourism in Russia.


July 31, 2020

People want to move again

In this episode of InPhocus we examine a new report from Phocuswright and 3Victors that goes into a lot of detail about where travelers are considering going to.

It examines search queries by travelers in a number of countries and regions around the globe, giving some early indication as to what destinations are on their minds.


July 17, 2020

Innovators are primed and ready

Despite the focus on recovery, there is a sense that the industry is listening and waiting to see what emerges. To discuss these areas of opportunity and how brands can take advantage, InPhocus talks to U.K.-based Charlotte Lamp Davies of A Bright Approach, a well-known consultant and advisor to a number of startups and established brands. Phocuswright's Charuta Fadnis and Mike Coletta are your hosts for this episode of InPhocus.


July 10, 2020

Destinations, it's over to you now

We spoke to destination management expert Doug Lansky in the first few weeks of the pandemic. With the Destination X series now paused as the industry attempts to get back on its feet (AKA "recovery mode"), we wanted to reflect with Lansky on how the series had been received and his hopes, three months on, for the future.


July 3, 2020

Tales with some optimism

Klaus Kohlmeyer of hotel tech vendor IDEAS set out to capture many of tales from hoteliers over the last few months.

In the latest episode of InPhocus, we speak to him about that collection of interviews for his podcast, Unconstrained Conversations.

In the hot seats as your hosts this week are PhocusWire's Mitra Sorrells and Kevin May.


June 30, 2020

Racial diversity should be the challenge we accept and win

The travel, tourism and hospitality industry should know by now that it has a lot of work to do around diversity.

Some advances have been made in recent years on gender equality (but it's nowhere near enough), as PhocusWire coverage has shown, but recent protests in the U.S. and those that followed in other countries have once again shone a light on how race and the Black community in particular still needs to be part of the same conversation.

For the latest episode of InPhocus, we spoke to Jamie-Lee Abtar, executive director of U.K.-based BAME Women In Travel, to learn more about the organization and what new steps brands should be considering.

June 18, 2020

So, we're going to launch this during a pandemic

Bryan Porter, OpenJaw's chief commercial officer, tells us about how a project can come together in the midst of the most trying of circumstances.

June 11, 2020

Open for business, figuring out change

Luuc Elzinga, president of Netherlands-based Tiqets, which takes bookings for big-ticket attractions around the world, joins us on the latest episode of InPhocus to talk about the issues that many suppliers are facing.

May 28, 2020

Right place, right time for a travel startup

FindHotel CEO Oz Har Adir speaks to us on the latest episode of InPhocus about the situation in the Netherlands for startups and how he has managed to keep the brand's team in place, monitor the market and look at new opportunities.

May 21, 2020

An opportunity for NDC post-coronavirus

Norm Rose, a Phocuswright analyst and veteran travel technology consultant, thinks the reset phase that airlines currently find themselves in will accelerate NDC as a standard (and more) in aviation.

May 14, 2020
In this latest episode of InPhocus, PhocusWire's Kevin May talks to Jim Davidson, CEO of Farelogix, to get his take on the entire story, including the background to the deal, the court case, the decision to nix the acquisition two weeks ago and what's next for the business.

May 7, 2020
In this latest episode of InPhocus, we hear from David Litwak, CEO of Mozio Group (who also co-hosts the How I Got Here podcast), about his experiences as a platform for ground transportation and its difficulties with some online travel agencies.

April 30, 2020
Travel startups, perhaps more nimble than their larger peers in the industry, should use this opportunity to take a deep breath, ensure the finances will keep the lights on and think differently. Gerry Samuels offers guidance to new businesses that have survived the initial slump in their usual activities but have some time to consider how their businesses will look in the future.

April 23, 2020
The current crisis will undoubtedly alter the traveler's experience of airports, accommodation, airlines and activities - but will it inspire any change in the models that underpin the industry and its relationships? Perhaps not this time, as we discuss with Phocuswright Research founder Lorraine Sileo, who has heaps of experience of seeing how the industry navigated itself through many a rough time over the last 25 years.

April 16, 2020
Forecasting with smart data, a future role for hotels and intermediaries, loyalty programs and what lies next for Airbnb - hefty subjects during any time period but especially so during the coronavirus outbreak. For the latest episode of InPhocus, we bring in Phocuswright analyst and hotel expert Robert Cole for a discussion on all of the above.


April 9, 2020
In a wide-ranging interview with Miriam Moscovici of BCD Travel (a regular PhocusWire PundIT Show guest), we learn what's at stake for business travel, how sustainability will remain an important issue and how videoconferencing will eventually give way once more to face-to-face meetings.


April 3, 2020
In this episode of InPhocus, Kevin May interviews Yeoh Siew Hoon, founder of WebInTravel, to discuss the impact of COVID-19 on both her country and the industry, plus how its arrival as mass global event is giving brands and the industry's millions of workers the opportunity to consider how they might emerge in better shape.


March 27, 2020
Doug Lansky, a Sweden-based destination management expert, believes destinations have an opportunity to rethink how they use technology and tourism modeling to better understand how to manage their cities and attractions once some semblance of order resumes. After learning that he'd contracted the coronavirus, we asked if he could give us an account of his experience and, secondly, share his perspective on the current climate for destinations and what could (or should) happen next.


March 19, 2020
The rules are going to be rewritten, it would be safe to say. PhocusWire's interview with Florence, Italy-based Giancarlo Carniani, manager three properties in the city and president of Confindustria Alberghi Firenze, the region’s hotel association, forms the backbone of this episode and is a follow-up to an earlier discussion with him that was published on PhocusWire earlier in the week. PhocusWire's Kevin May and Charuta Fadnis, Phocuswright's head of research, are your hosts.


March 13, 2020
Travel's anxiety and its vulnerability to the outbreak of coronavirus are becoming extremely obvious, so it's an important starting point for the launch of InPhocus. Fronting the show for its debut are PhocusWire's Kevin May and Charuta Fadnis, Phocuswright's head of research. They're joined by their boss and Phocuswright's managing director, Pete Comeau.