Use of AI in Travel

Part 4 of a 4-Part Series on AI in Travel

Use of AI in Travel Published July 2017 Analyst: Bob Offutt


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Research Type:

In the previous three Phocuswright articles (Artificial Intelligence for TravelNeural Networks, and Speech Recognition and Natural Language Processing), of this 4-part Artificial Intelligence series we described the components, processes and disciplines of Artificial Intelligence (AI). The intent of this 4th (and final) paper is to discuss the opportunities for the effective use of AI in the travel business. One of the startling findings in the research for this paper is the significant growth in the use of AI without a lot of fanfare.  AI applications will define much of how travel will be shopped, distributed and experienced in the next decade. In this paper, we will attempt to recognize some of the opportunities for AI in travel as well as highlight a few of the suppliers in the AI travel space.

  • Introduction
  • Introduction
  • User Interface
    • Implications
  • Travel Planning
    • All Travel
    • Leisure Travel
    • Business Travel
  • Fraud Detection
  • Customer Engagement
  • WayBlazer
  • Other AI initiatives
  • AI Now and in the Future
    • The Singularity
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