Technology plays a growing role in individual lifestyles and
how people engage with their surroundings. Smartphones and wearables are
ever-present companions. Unlimited entertainment options are instantly
available across multiple devices by subscription. Digital assistants answer
questions and execute commands. As consumer reliance on technology increases,
expectations while traveling will inevitably grow.
A combination of these new direct and indirect needs will
permanently change the hotel guest experience. Hotel design will become more
focused on satisfying various guest personas demanding the technological
conveniences of home and office while traveling.
- Same Game, New Rules
- Strategic Technology Deployment is the New Battleground
- Hotel Product Design: More Than the Comforts and Conveniences of Home
- Every Guest Service Touchpoint Gets More Important
- More Streamlined Operations & Staff Efficiency