It's All About the Experience: How Will Technology Improve the Hotel Stay?

It's All About the Experience: How Will Technology Improve the Hotel Stay? Published October 2018 Analyst: Robert Cole

 

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Technology plays a growing role in individual lifestyles and how people engage with their surroundings. Smartphones and wearables are ever-present companions. Unlimited entertainment options are instantly available across multiple devices by subscription. Digital assistants answer questions and execute commands. As consumer reliance on technology increases, expectations while traveling will inevitably grow.

A combination of these new direct and indirect needs will permanently change the hotel guest experience. Hotel design will become more focused on satisfying various guest personas demanding the technological conveniences of home and office while traveling.

  • Introduction
  • Same Game, New Rules
  • Strategic Technology Deployment is the New Battleground
  • Hotel Product Design: More Than the Comforts and Conveniences of Home
  • Every Guest Service Touchpoint Gets More Important
  • More Streamlined Operations & Staff Efficiency
  • Conclusion
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