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145 Results
ReportU.S. Airline Market Essentials 2025
Published: July 2025
This publication provides access to critical, top-level takeaways of for the U.S. Airline market,...
Report
ReportChat, Plan, Book: GenAI Goes Mainstream
Published: July 2025
Phocuswright’s Chat, Plan, Book: GenAI Goes Mainstream is part of a comprehensive consumer research...
Report
ReportU.S. Packaged Travel Market Brief 2025
Published: July 2025
This publication provides access to critical, top-level takeaways of for the U.S. Packaged Travel...
Report
ReportU.S. Car Rental Market Brief 2025
Published: June 2025
This publication provides access to critical, top-level takeaways of for the U.S. Car Rental market,...
Report
ReportU.S. Travel Market Report 2025
Published: June 2025
This report series features five key segments in the U.S. travel market: Airline, Hotel & Lodging, Car...
Report
ReportGermany Travel Market Essentials 2025
Published: June 2025
This publication provides access to critical, top-level takeaways of for the Germany travel market,...
Report
ReportFrance Travel Market Essentials 2025
Published: June 2025
This publication provides access to critical, top-level takeaways of for the France travel market,...
Report
ReportEurope Consumer Travel Report 2025
Published: June 2025
This report, based on a comprehensive survey of European travelers and those who plan to travel in the...
Report
ReportU.K. Travel Market Essentials 2025
Published: May 2025
This publication provides access to critical, top-level takeaways of for the U.K. travel market,...
Report
ReportScandinavia Travel Market Brief 2025
Published: May 2025
This publication provides access to critical, top-level takeaways of for the Scandinavia (Denmark,...
Report
News and Commentary from PhocusWire for
How can airlines leverage offer, order, settlement and delivery to drive revenue?
Airlines need to embrace an end-to-end experience in order to be true retailers, industry leaders say.
Read More.jpeg?tr=w-400%2Ch-300%2Cfo-auto "Airbnb’s “Icons” launch prompts mixed reaction from industry voices")
Airbnb’s “Icons” launch prompts mixed reaction from industry voices
Some industry leaders are in favor of Airbnb's new limited-access, unconventional experiences that tie...
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Rethinking traveler experience for the loyalty land grab
Optimizing the traveler experience isn’t just about getting travelers where they need to go but being...
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Revenge travel is here: Three ways digital CX can help recovery
To prepare for revenge travel and secure long-term brand loyalty, travel brands should tap into...
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How airline customer experience will take off with artificial intelligence
Netomi CEO Puneet Mehta says 2020 will be a pivotal year for use of artificial intelligence in the...
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WEBINAR REPLAY! Next steps in airline retail: mastering direct distribution
Join industry experts and leading executives to learn how carriers are advancing from digitization to...
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Tackling aviation's top customer experience issues through data
Data and digital tools are the basis of a positive customer experience in the airline industry.
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Why IoT is the “smart” solution for the hospitality industry
IoT solutions can provide many benefits for the hospitality industry, including more efficient asset...
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WEBINAR REPLAY! The future of customer experience and e-commerce - bringing the customer to life
UserReplay and Dnata present the key customer experience challenges for the travel industry in 2019...
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Consumers want chatbots to feel human, not look human
A new study by CapGemini finds that consumers are ready to embrace AI support, and that AI...
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