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Rough waters in the macro environment have rocked the boats of travel companies across the globe. They have had to navigate through the consequences of currency instability, the U.S.-China trade war, Brexit and Hong Kong protests. Across all regions, public online travel agency (OTA) gross bookings growth rates slowed in the first half of 2019 (1H19). Analyst: Alice JongTopic: Market Overview & SizingSegment: Online Travel AgenciesRegions: Asia Pacific, Europe, Latin America, U.S. & CanadaResearch Type: Article
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First there was the Internet (a connected network of information). Then there was IoT, the Internet of Things (hardware devices connected to the network). Perhaps the next evolution is the Internet of Us – network-connected aspects of our human physiology. This future looks more and more likely, given the ongoing advancements in voice and biometric applications. Analyst: Hollis ThomasesTopic: Technology InnovationResearch Type: Article
In 2011, Marc Andreessen, co-author of the first widely used web browser (since turned venture capitalist) famously proclaimed that "software is eating the world," observing that global economies were shifting from being hardware-based to software-based. Fast forward just a few years, and this saying already requires an update: Platforms are eating the world. Analyst: Michael ColettaTopic: Technology InnovationResearch Type: Article
Augmented reality (AR), virtual reality (VR) and the full spectrum of technologies that combine real and virtual worlds create intriguing possibilities for travel, tourism and hospitality. Over the last half decade, companies within and outside of travel have experimented with virtual objects and immersive experiences. The hardware and methods for delivering these experiences continue to develop, but a range of indicators suggest we are nearing an inflection point. While AR and VR largely have been treated as novelties to date, changes are coming that will put these technologies at the core of web development. Analyst: Cathy WalshResearch Type: Article
Personalization continues to be increasingly important both to travelers and the travel companies selling and/or operating the associated services. All recognize that personalized experiences, online as well as in real life, yield more satisfied customers and profitable brand relationships. Analyst: Robert ColeTopic: Technology InnovationResearch Type: Article
The changing world of technology deployments started 50 years ago with a computer deployment reference architecture that provided terminal access to a centralized server. This terminal was only a client communications device. As computer clients got smarter and telecoms remained expensive, more and more computing work was shifted to the client: accordingly the client server reference architecture grew in popularity. Analyst: Bob OffuttTopic: Technology InnovationResearch Type: Article
Amazon launched flights in India in May 2019. Big news? Definitely. Amazon’s reentry into travel was much anticipated after its ill-fated effort to build a hotel business in 2014. The mere size of the global travel market, $1.5 trillion in 2019, is too big to ignore. This travel launch fits right in with Amazon’s mission of meeting the A to Z of customers’ shopping needs.But Amazon’s flight launch in India has raised some big questions: Why India? And is this a signal of Amazon’s strategy to compete as the next global OTA? Analyst: Coney DongreTopic: MobileSegments: Air, Online Travel AgenciesRegion: Asia PacificResearch Type: Article
One of Europe's most influential online travel markets is set to leave the European Union. How will the U.K. go it alone, and which markets and major players will feel the brunt of Brexit? A group of experts came together at Phocuswright Europe 2019 to discuss new borders and old partnerships, fresh challenges and smart solutions, as well as practical ways to maneuver around the surrounding legislation. It’s obvious that Brexit and its ongoing uncertainties remain a key challenge for the travel industry across Europe. Check out the full session here: Brexit – Dead Ahead. Analysts: Claudia Unger, Dirk RoglTopic: Market Overview & SizingRegion: EuropeResearch Type: Article
In recent years, the International Air Transport Association’s (IATA) mantra has been “focus on the customer instead of the flight.” IATA aims to do just that with its joint initiatives: New Distribution Capability (NDC), launched in 2012, and ONE Order, launched in 2016.IATA’s goal with NDC is to deploy a new standard for richer data exchange between airlines and their resellers, paving the way for enhanced product merchandising and retailing across all distribution channels.With ONE Order, IATA aims to simplify the current order management process, spanning purchase, fulfillment, servicing and accounting.Both efforts are driven by full-service carriers (FSC) wanting to control their own offers and distribution, and move away from airline-centric processes and proprietary technologies to a more mainstream retailing and customer focused environment. Currently, most FSCs use combinations of their own revenue management, customer profile, loyalty management and customer relationship management (CRM) systems to deliver customized, albeit limited, offers to their distribution channels.Analyst: Michael GerraTopic: Technology InnovationResearch Type: Article
Indoor mapping technology has rapidly evolved over the last several years, and airports are some of the prime beneficiaries. Deployments from FRA to SFO have seen successful results, with impressive revenue, efficiency and customer satisfaction metrics. While GPS will continue to direct travelers to the airport, indoor mapping is enabling seamless continued navigation within the facility from parking to gate. Consumer demand is strong among seasoned and infrequent travelers alike.Analyst: T. HansonTopic: Technology InnovationResearch Type: Article