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53 Results
    From Chat to Personalization: How U.S. Travelers Use Chat, Voice and Social
    ReportFrom Chat to Personalization: How U.S. Travelers Use Chat, Voice and Social
    Published: March 2018
    Along with the rise of social and smartphones, messaging apps have become a favorite way for travelers...
    Report
    Use of AI in Travel
    ArticleUse of AI in Travel
    Published: July 2017
    In the previous three Phocuswright articles (
    Article
    How U.S. Travelers Use Chat and Messaging
    ArticleHow U.S. Travelers Use Chat and Messaging
    Published: May 2017
    Consumers worldwide are embracing chat and messaging at an astonishing rate, and this is fueling an...
    Article
    Travel Innovation and Technology Trends 2018
    ReportTravel Innovation and Technology Trends 2018
    Published: March 2018
    Each year, Phocuswright publishes an annual “trends” report that discusses the most...
    Report
    2017 Phocus Forward: The Year Ahead in Digital Travel
    Report2017 Phocus Forward: The Year Ahead in Digital Travel
    Published: June 2017
    Emerging markets are advancing rapidly, private accommodation and in-destination activities are coming...
    Report
    U.S. Traveler Technology Survey Eighth Edition (Series)
    ReportU.S. Traveler Technology Survey Eighth Edition (Series)
    Published: March 2018
    Quickly advancing technology, along with rapid adoption of and reliance on smartphones, has...
    Report
    U.S. Traveler Technology Survey Seventh Edition (Series)
    ReportU.S. Traveler Technology Survey Seventh Edition (Series)
    Published: June 2017
    The unstoppable rise of mobile, along with the evolution of online platforms and other technology...
    Report
    Bots: The Future of Brick and Mortar?
    ArticleBots: The Future of Brick and Mortar?
    Published: May 2019
    Numerous travel companies have launched chatbots and AI-powered virtual assistants over the past...
    Article
    Bots: A Bright Future, or Destined for the Scrap Heap?
    ArticleBots: A Bright Future, or Destined for the Scrap Heap?
    Published: September 2018
    Several years have passed since the initial burst of excitement over chatbots. Hailed as a...
    Article
    The Call Center at the Heart of the Customer Experience
    ArticleThe Call Center at the Heart of the Customer Experience
    Published: August 2018
    In many companies, the call center is an unpleasant but necessary cost center. However, to the...
    Article
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