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53 Results
ReportFrom Chat to Personalization: How U.S. Travelers Use Chat, Voice and Social
Published: March 2018
Along with the rise of social and smartphones, messaging apps
have become a favorite way for travelers...
Report
ArticleHow U.S. Travelers Use Chat and Messaging
Published: May 2017
Consumers worldwide are embracing chat and messaging at an
astonishing rate, and this is fueling an...
Article
ReportTravel Innovation and Technology Trends 2018
Published: March 2018
Each year, Phocuswright
publishes an annual “trends” report that discusses the most...
Report
Report2017 Phocus Forward: The Year Ahead in Digital Travel
Published: June 2017
Emerging markets are advancing
rapidly, private accommodation and in-destination activities are coming...
Report
ReportU.S. Traveler Technology Survey Eighth Edition (Series)
Published: March 2018
Quickly
advancing technology, along with rapid adoption of and reliance on smartphones,
has...
Report
ReportU.S. Traveler Technology Survey Seventh Edition (Series)
Published: June 2017
The unstoppable
rise of mobile, along with the evolution of online platforms and other
technology...
Report
(1)/article_Bots-The-Future-of-Brick-and-Mortar.jpg "Bots: The Future of Brick and Mortar?")
ArticleBots: The Future of Brick and Mortar?
Published: May 2019
Numerous travel companies have launched chatbots and AI-powered virtual assistants over the past...
Article
ArticleBots: A Bright Future, or Destined for the Scrap Heap?
Published: September 2018
Several years have passed since the initial burst of excitement over chatbots. Hailed as a...
Article
ArticleThe Call Center at the Heart of the Customer Experience
Published: August 2018
In many companies, the call center is an unpleasant but necessary cost center. However, to the...
Article
