Search our vast library for research across the entire travel, tourism and hospitality industry.
Not an Open Access subscriber? Phocuswright's Customer Concierge team can customize a research bundle to fit your needs. Find out more here.
18 Results
ArticleWho Owns the Customer? How About the Customers Themselves!
Published: March 2024
In the travel industry, the quest to "own the customer" through the collection of detailed profile and...
Article
.jpg "Self-Sovereign Identity: Unlocking Seamless Travel")
ArticleSelf-Sovereign Identity: Unlocking Seamless Travel
Published: October 2022
As originally conceived, the internet was designed to connect networks of machines to share...
Article
ReportTravel Innovation and Technology Trends 2024
Published: January 2024
Each year, Phocuswright publishes a content series that identifies the most significant innovation...
Report
ArticleTravel Rewards vs. Loyalty – What’s the Difference?
Published: November 2023
This article addresses some key trends in the development of travel loyalty, with a focus on the...
Article
ArticleDynamic, Continuous and Bundled Pricing: Options and Offers in Air Distribution
Published: August 2023
The notion that different passengers pay different prices for the same flight has been engrained into...
Article
ArticleThe State of Digital Advertising in Travel: Time for a Rethink
Published: May 2022
Striking the balance between perfectly-tailored products and maintaining high standards of privacy has...
Article
ArticleRoundup: Web3 Is Proving Its Value in Travel
Published: April 2023
Following a long buildup-and-hype period, 2023 is proving to be a pivotal year for Web3: These...
Article
ArticleHow Blockchain Tokenization Will Transform the Travel Industry
Published: December 2022
Tokenization is a well-established concept: For twenty years, traditional applications surrounded...
Article
ArticleGo Beyond Touchless and Strive for Frictionless Travel
Published: March 2022
While touchless interactions have eliminated the need for travelers to physically put their hands on...
Article
ArticleRoad to 2030: The Future Travel Experience
Published: February 2022
The travel industry is due for significant change. The pace at which technological advancement unfolds...
Article
