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56 Results
ArticleThe Labor Shortage Should Be Over, So Why Are We Still Worried?
Published: August 2024
The tourism and hospitality industry continues to grapple with a labor shortage, despite some recovery...
Article
ReportThe State of Global Travel Payments 2024
Published: August 2024
Phocuswright’s The State of Global Travel Payments 2024 is the result of a comprehensive research...
Report
ArticleCBDCs Are Coming: Is the Travel Industry (and the World) Ready?
Published: July 2024
As Bitcoin reclaims its zenith and the buzz around cryptocurrencies resurfaces, the travel industry...
Article
.jpg?n=2980&tr=w-337%2Ch-257%2Cfo-auto "True Automated AI in Travel Is Coming")
ArticleTrue Automated AI in Travel Is Coming
Published: June 2024
The landscape of generative artificial intelligence (GenAI) has profoundly shifted since the debut of...
Article
ReportSocial Media Usage Approach in Travel
Published: June 2024
Phocuswright’s Social Media Usage Approach in Travel is part of a comprehensive consumer research...
Report
ReportScroll, Heart, Fly: Social Media’s Impact on Travel 2024
Published: June 2024
Phocuswright’s Scroll, Heart, Fly: Social Media’s Impact on Travel 2024 is a comprehensive consumer...
Report
ArticleFrom Buzzword to Bottom Line: Keeping Pace With Gen AI in Travel
Published: May 2024
In 2023, generative AI (GenAI) took center stage in the travel industry, driving efforts to optimize...
Article
ArticleGreen Dilemma: How Cutting Emissions Cuts Into Corporate Travel
Published: April 2024
Amidst the technological evolution of COVID recovery, sustainability has become a cornerstone, with...
Article
ArticleWho Owns the Customer? How About the Customers Themselves!
Published: March 2024
In the travel industry, the quest to "own the customer" through the collection of detailed profile and...
Article
ArticleAt a Crossroads: Underappreciated Tech in Travel
Published: March 2024
Emerging technologies have undoubtedly revolutionized many industries, yet the travel industry has not...
Article
News and Commentary from PhocusWire for
Agentic AI and the impending surge of look-to-book ratios
With an increase in L2Bs, travel companies need to be ready to ensure their costs don't balloon.
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Booking.com and hotels increasingly go their separate ways
The relationship with Booking.com has especially soured in Europe as the OTA faces a lawsuit from...
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Freedom, flexibility and transparency: What Gen Z travelers really want and need
Gen Z is adventurous and spontaneous, and their travel booking preferences reflect these preferences.
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Expedia says AI is improving the customer experience and generating revenue
Expedia Group executives discussed the company's use of AI and the results it is seeing during a...
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Trivago reports double-digit growth in Q2, completes acquisition of Holisto
The company reported a significant increase in advertising spend, with the number anticipated to...
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Travel startup funding and M&A trends in Q2 2025
Headlines surrounding tariffs, political uncertainty and global conflict may have tempered travel...
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The AI hiring race: How the travel industry can compete
Industry leaders weigh in on how travel companies can attract AI talent to compete with the tech...
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Elevation Capital offloads Ixigo shares as Schroder Fund buys in
The block deal went through on June 19, with the Schroder Fund acquiring a significant stake from...
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Startup Stage: Whereo helps hotels drive revenue from experiences
Newly launched aggregator Whereo helps travelers discover hotels' unique offers and experiences.
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Hotels prioritize direct bookings but lack data clarity, report finds
The 2025 report included data from 21,000 anonymous survey respondents, representing over 700 hotel...
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