Ms. Sileo launched the research division of Phocuswright Inc. in 1998. She pioneered online travel metrics adopted as the industry standard for segmentation, sizing, forecasting, analysis and consumer planning behavior. Lorraine is quoted frequently in consumer and trade media including The New York Times and The Wall Street Journal and has authored numerous publications including Phocuswright's U.S. Online Travel Overview. Lorraine was previously an adjunct professor at New York University's Graduate Center for Hospitality, Tourism and Sports Management. She has analyzed the business and consumer digital marketplace for various publications and media companies for over 20 years.
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Areas of Research
Lorraine's extensive background and understanding of travel trends give her an ideal vantage point from which to forecast the financial and operational direction of the travel industry. Lorraine is a frequent speaker on performance trends and growth of U.S. and global travel markets.

Travel Innovation and Technology Trends 2023
Category: Technology Innovation Published: January 2023 Analysts: Michael Coletta, Robert Cole, Cathy Walsh, Hollis Thomases, Dmitry Koltunov, Adam Glickman, Lorraine Sileo, Norm Rose US $500Each year, Phocuswright publishes a content series that identifies the most significant innovation trends in travel technology and distribution for the upcoming year and beyond. This year we again...

Help Wanted: How Travel Survives the People Shortage
Category: Technology Innovation Published: July 2022 Analysts: Lorraine SileoWhen COVID lockdowns receded in early 2021, it was expected that frustrated travelers would return with a vengeance. What was unforeseen, however, was a spike in demand so rapid it would nearly break...

U.S. Hotel & Lodging Market Report 2021-2025
Category: Consumer Trends Published: March 2022 Analysts: Lorraine Sileo US $795U.S hotel gross bookings gained 65% year over year in 2021, as the segment mounted a recovery while still contending with a persistent virus and related challenges. Room occupancy vacillated between 60%...

U.S. Airline Market Report 2021-2025
Category: Consumer Trends Published: March 2022 Analysts: Lorraine Sileo US $795The U.S. airline segment witnessed a choppy 2021, but progress was evident as the travel sector began to regain its footing. Virus variants and travel restrictions have made recovery challenging to...

Traveler Health and Safety: Tech to the Rescue
Category: Technology Innovation Published: May 2021 Analysts: Lorraine SileoAs vaccinations rise, many businesses are re-entering the sphere of corporate travel opportunities, while trying to mitigate risk for their employees. A range of technological advances have been...