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36 Results
ArticleWho Owns the Customer? How About the Customers Themselves!
Published: March 2024
In the travel industry, the quest to "own the customer" through the collection of detailed profile and...
Article
ArticleAt a Crossroads: Underappreciated Tech in Travel
Published: March 2024
Emerging technologies have undoubtedly revolutionized many industries, yet the travel industry has not...
Article
ArticleGenAI and Emerging Tech Use Among Travelers
Published: January 2024
This article is derived from the findings of Phocuswright’s 2023 consumer travel surveys in Europe,...
Article
ArticleFintech in Travel: What’s New?
Published: December 2023
Fintech is changing the way travel is purchased and settled. While in and of itself, fintech touches...
Article
ArticleTravel Rewards vs. Loyalty – What’s the Difference?
Published: November 2023
This article addresses some key trends in the development of travel loyalty, with a focus on the...
Article
ArticleFuture of the PNR: ONE Order vs. Order Management
Published: September 2023
IATA’s New Distribution Capability (NDC) initiative gives airlines and their partners a way to replace...
Article
News and Commentary from PhocusWire for
Guesty acquires Smily to expand in French STR market
The financial terms were not disclosed, but Smily founders and a group of its shareholders are...
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Trip.com Group Q2 hit by fine from Chinese regulator
The Chinese OTA's accommodation revenue for Q2 was offset by the penalty imposed by China's State...
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AI search is changing the marketing playbook: How can travel survive?
Travelier CMO Mario Gavira boils AI search down to three actionable principles for travel marketers.
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Airbnb is making us rethink what a 'direct booking' really means
Airbnb is testing lower fees on host-shared booking links, but the reservation still runs on Airbnb,...
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Spotnana acquires Troop to consolidate transient travel, meetings and events
The companies first partnered in 2022 to automate meeting location selection and travel booking...
Read More.png?n=6879&tr=w-400%2Ch-300%2Cfo-auto "PhocusWire's travel tech news briefs: Sabre, Eurostar, Civitatis and more...")
PhocusWire's travel tech news briefs: Sabre, Eurostar, Civitatis and more...
Keep up with all the latest people, partner and product news from around the global travel industry.
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Hotel room service platform CAMO raises $4M
CAMO oversees ordering technology, local kitchen fulfillment, delivery logistics and guest support.
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AI transformation in travel: Velit Dundar of Radisson
Velit Dundar, Radisson's VP of global e-commerce, shares his thoughts on agentic AI, areas for...
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How AI is quietly rewriting hospitality job descriptions
As AI moves from experimental to essential, hospitality operators need employees who understand both...
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How Mad Monkey aligned its social media strategy with the way its guests travel
The hostel operator has built a multifaceted creator strategy around how young travelers discover...
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