Analyst Norm Rose

Norm Rose

Senior Technology and Corporate Market AnalystNorm Rose

San Francisco, California United States

For nearly two decades, Norm has been an analyst and consultant focused on emerging technologies and how they impact business practices in the travel industry. He has an extensive background in online, corporate, hospitality and leisure travel-related technology. Norm is renowned for his travel technology expertise, particularly his analysis of the impact of emerging trends such as mobile and social media. Norm leads Travel Tech Consulting, Inc., a firm that partners with Phocuswright to provide technology consulting to travel companies. Founded in 1995, Travel Tech Consulting specializes in developing e-commerce and procurement strategies for all types of travel related technology. This includes deep knowledge of technologies used for reservations, distribution, and marketing. Norm has been an analyst with Phocuswright since 1999 and is the author of numerous publications and articles including Phocuswright’s Mobile: The Next Platform for Travel and Phocuswright and Travel Tech Consulting’s Corporate Travel Technology Today and Tomorrow. From 1982-1988, he held sales and marketing management positions at United Airlines and from 1989 to 1995, Norm was corporate travel manager for Sun Microsystems. At Sun, he worked with a number of third-party developers creating software for the business travel market. This included early prototypes of self-booking tools and expense management systems. Norm holds a B.S. in marketing from the University of Maryland.

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Areas of Research
Norm Rose is globally renowned expert in travel technology and distribution. He is a leading voice on mobile technology and innovation as well as travel distribution channels. Norm is an integral part of Phocuswright's annual Travel Innovation Summit.

Travel Research From Norm Rose

Wearables Update: What Role Will They Play in Travel?

Wearables Update: What Role Will They Play in Travel?

Category: Technology Innovation Published: December 2016 Analysts: Norm Rose

Have you used your smartwatch to board your flight? How about using your wearable to unlock your hotel room door? The answer most likely is no. The hype around wearables was at its peak when I wrote my...

Payments Unsettled: Travel's Complex European Payment Landscape

Payments Unsettled: Travel's Complex European Payment Landscape

Category: Business Travel Published: December 2016 Analysts: Bing Liu, Ralph Merten, Norm Rose

The European payment landscape stands at a crossroads. While traditional forms of payment like credit or debit cards, cash and check, still dominate in most markets, travel suppliers and intermediaries...

Travel Chatbots are Hot, But Will They Replace or Augment Human Conversation?

Travel Chatbots are Hot, But Will They Replace or Augment Human Conversation?

Category: Technology Innovation Published: September 2016 Analysts: Norm Rose

In the last several years, conversational bots – computer programs that enable text conversations – have been among the hottest technology topics. Startups and traditional travel players have launched...

How Technology is Driving Change in Corporate Travel Distribution

How Technology is Driving Change in Corporate Travel Distribution

Category: Technology Innovation Published: June 2016 Analysts: Norm Rose

The business travel market is one of the most profitable segments in the travel ecosystem. Corporate or managed travel represents the largest spenders on travel in the world. As a discipline, travel...

Will Blockchain Disrupt Travel Distribution and Settlement?

Will Blockchain Disrupt Travel Distribution and Settlement?

Category: Technology Innovation Published: May 2016 Analysts: Norm Rose

Will blockchain, the technology behind Bitcoin, become a major disruptive force affecting all aspects of the travel value chain? The rise and fall of Bitcoin have some critics writing it off as a...

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