Search our vast library for research across the entire travel, tourism and hospitality industry.
Not an Open Access subscriber? Phocuswright's Customer Concierge team can customize a research bundle to fit your needs. Find out more here.
13 Results
ArticleWho Owns the Customer? How About the Customers Themselves!
Published: March 2024
In the travel industry, the quest to "own the customer" through the collection of detailed profile and...
Article
ReportTravel Innovation and Technology Trends 2025
Published: February 2025
Phocuswright’s Travel Innovation and Technology Trends 2025 aims to provide an in-depth overview of...
Report
.jpg?tr=w-337%2Ch-257%2Cfo-auto "Self-Sovereign Identity: Unlocking Seamless Travel")
ArticleSelf-Sovereign Identity: Unlocking Seamless Travel
Published: October 2022
As originally conceived, the internet was designed to connect networks of machines to share...
Article
ArticleDigital and Green: The Future of Travel Regulation
Published: October 2024
This article explores how travel operators are adapting to these developments and the potential for...
Article
ArticleWhat Google’s Cookie Reversal Means for Travel
Published: October 2024
Google's decision to reverse its plan to eliminate third-party cookies from Chrome offers a temporary...
Article
ArticleCBDCs Are Coming: Is the Travel Industry (and the World) Ready?
Published: July 2024
As Bitcoin reclaims its zenith and the buzz around cryptocurrencies resurfaces, the travel industry...
Article
ReportTravel Innovation and Technology Trends 2024
Published: January 2024
Each year, Phocuswright publishes a content series that identifies the most significant innovation...
Report
ArticleTravel Rewards vs. Loyalty – What’s the Difference?
Published: November 2023
This article addresses some key trends in the development of travel loyalty, with a focus on the...
Article
ArticleThe State of Digital Advertising in Travel: Time for a Rethink
Published: May 2022
Striking the balance between perfectly-tailored products and maintaining high standards of privacy has...
Article
ArticleDynamic, Continuous and Bundled Pricing: Options and Offers in Air Distribution
Published: August 2023
The notion that different passengers pay different prices for the same flight has been engrained into...
Article
News and Commentary from PhocusWire for SSI
Why the travel industry should care about SSI and DID
Nick Price explains how technology to enable self-sovereign, digital identity will be commonplace in...
Read More
How DID and SSI will transform the travel experience market
In the next decade, decentralized identifiers and self-sovereign identity will dramatically change...
Read More
Czech cybersecurity firm Avast acquires SSI innovator Evernym
Founded in 2013, Evernym powers IATA's Travel Pass and has founded the Decentralized Identity...
Read More
VIDEO: How SSI eliminates friction, adds control for travelers
At The Phocuswright Conference, a panel of technology professionals discuss the benefits of...
Read More
Who should own the travel customer?
A full, inter-operational digital ID ecosystem will be required to truly reap the benefits of...
Read More
How verifiable credentials and digital wallets will transform travel
Experts working in the world of verifiable credentials and digital wallets explain the fast pace of...
Read More
The tech innovations and trends shaping travel in 2024
Generative artificial intelligence still dominates the headlines and conference discussions, but it’s...
Read More.png?tr=w-400%2Ch-300%2Cfo-auto "This tech is a win-win-win for providers, intermediaries and travelers")
This tech is a win-win-win for providers, intermediaries and travelers
For hospitality and travel, self-sovereign identity is a once-in-20-years technology development that...
Read More
The difference between touchless and frictionless travel
For the travel industry, SSI represents a dramatic shift in the way customer information is stored and...
Read More
Is the travel industry ready for central bank digital currencies?
This article is a preview of a Phocuswright analysis that explores the latest trends in CBDCs,...
Read More