For nearly two decades, Norm has been an analyst and consultant focused on emerging technologies and how they impact business practices in the travel industry. He has an extensive background in online, corporate, hospitality and leisure travel-related technology. Norm is renowned for his travel technology expertise, particularly his analysis of the impact of emerging trends such as mobile and social media. Norm leads Travel Tech Consulting, Inc., a firm that partners with Phocuswright to provide technology consulting to travel companies. Founded in 1995, Travel Tech Consulting specializes in developing e-commerce and procurement strategies for all types of travel related technology. This includes deep knowledge of technologies used for reservations, distribution, and marketing. Norm has been an analyst with Phocuswright since 1999 and is the author of numerous publications and articles including Phocuswright’s Mobile: The Next Platform for Travel and Phocuswright and Travel Tech Consulting’s Corporate Travel Technology Today and Tomorrow. From 1982-1988, he held sales and marketing management positions at United Airlines and from 1989 to 1995, Norm was corporate travel manager for Sun Microsystems. At Sun, he worked with a number of third-party developers creating software for the business travel market. This included early prototypes of self-booking tools and expense management systems. Norm holds a B.S. in marketing from the University of Maryland.
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Areas of Research
Norm Rose is globally renowned expert in travel technology and distribution. He is a leading voice on mobile technology and innovation as well as travel distribution channels. Norm is an integral part of Phocuswright's annual Travel Innovation Summit.

Technology Spend Survey
Category: Technology Innovation Published: May 2013 Analysts: Norm Rose US $350Travel and tourism is one of the largest industries in the world, and technology is what drives travel commerce. Phocuswright conducted a survey to better understand how travel companies allocate their...

Presentation: Mobile Hits The Mainstream
Category: Mobile Published: March 2012 Analysts: Carroll Rheem, Lorraine Sileo, Norm RoseMarch 22, 2012 Webinar Recording and Deck With smartphone usage among U.S. travelers surging past the 50% mark, the mobile platform has not only matured, but is now influencing every stage of the travel...

Location-Based Services and the Impact on the Travel Process
Category: Technology Innovation Published: March 2012 Analysts: Norm Rose US $350Competition for a share of the location-based services market is intense, and success requires travel companies to combine location with context and relevance — no easy task. This article offers...

Mobile Hits the Mainstream: Technology and Industry Trends
Category: Consumer Trends Published: February 2012 Analysts: Cathy Walsh, Norm Rose US $895Mobile Hits the Mainstream: Technology and Industry Trends studies the trends shaping mobile travel worldwide, tracking mobile device adoption in key global markets. The report highlights emerging...
Mobile Marketing: How Are Consumers Reacting?
Category: Mobile Published: October 2011 Analysts: Norm Rose US $250With advances in technology and travelers' widespread adoption of smartphones and other mobile devices, the travel industry has a unique opportunity to use mobile marketing to deliver targeted,...