Analyst Gabriele Piccoli

Gabriele Piccoli

Travel Research From Gabriele Piccoli

Conversational Interfaces: History, Evolution and Impact on Hospitality

Conversational Interfaces: History, Evolution and Impact on Hospitality

Category: Technology Innovation Published: March 2017 Analysts: Gabriele Piccoli

As we will describe in this report, conversational interfaces are an example of AI-first technology. Their defining capabilities are in the natural language processing (NLP) algorithms that enable users...

The Internet of Things: The Promise and Reality for Hospitality

The Internet of Things: The Promise and Reality for Hospitality

Category: Technology Innovation Published: September 2016 Analysts: Gabriele Piccoli

The Internet of Things (IOT) has been touted as a major travel game-changing innovation to watch. However, it remains unclear how this new technology can contribute to customer service and value...

Persuasive Technology and the Science of Influence: How to Extract Value From Your Online Reviews

Persuasive Technology and the Science of Influence: How to Extract Value From Your Online Reviews

Category: Technology Innovation Published: December 2015 Analysts: Gabriele Piccoli

In the travel vertical, the value of business data has been clearly articulated, and the hype about business intelligence, big data and analytics is almost inescapable. Yet, there is a notable lack of...

Customer Experience Management at the Speed of Data: The New Frontier of Value Creation in Hospitality

Customer Experience Management at the Speed of Data: The New Frontier of Value Creation in Hospitality

Category: Technology Innovation Published: April 2015 Analysts: Gabriele Piccoli US $350

Customer Experience Management (CEM) is about ensuring that guests receive consistently outstanding service no matter when and how they interact with the firm. With organizations now analyzing large...

Customer Experience Management: New Technology Leads to New Benefits

Customer Experience Management: New Technology Leads to New Benefits

Category: Destination & Activities Marketing Published: October 2014 Analysts: Gabriele Piccoli US $450

Hospitality and tourism are about creating a welcoming environment for travelers, but the ways in which suppliers go about creating this environment have changed dramatically, particularly given the...

Online Travel Review Deception: The Good, the Bad and the Ugly

Category: Social & Search Published: January 2014 Analysts: Gabriele Piccoli US $350

Travelers consider reviews a critical tool when researching and shopping for hotel rooms. But not all reviews are written with honest intent, and deception and review manipulation can take many guises....

The New Frontier of Value Creation: Digital Data Streams

The New Frontier of Value Creation: Digital Data Streams

Category: Technology Innovation Published: September 2012 Analysts: Gabriele Piccoli US $350

For many travel companies, real-time, digitally generated data is a barely tapped resource for value creation. This article explores how to acquire, understand and leverage this data — data your company...

Hospitality Demand Management in Europe: Available Solutions and Challenges

Category: Mobile Published: November 2011 Analysts: Bill Carroll, Gabriele Piccoli US $350

Market fragmentation, disparate Internet penetration, and cultural and linguistic diversity are fundamental characteristics of Europe's hospitality landscape. This Spotlight focuses on demand management...

Hospitality Demand Management: Available Solutions and Challenges

Category: Technology Innovation Published: June 2011 Analysts: Bill Carroll, Gabriele Piccoli US $350

Independent hotel properties and chains alike struggle with demand management, especially since this segment of the hospitality industry is changing so rapidly. Among the biggest challenges are...