Free Travel Research Fraud and the U.S. Travel Agency Marketplace

Fraud and the U.S. Travel Agency Marketplace

July 2016
Mary Pat Sullivan, Maggie Rauch
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The travel agency community in the U.S. has undergone extraordinary changes since the rise of online travel; the agency population is smaller, more sophisticated and successful after having adopted their business to market changes. However, the way these businesses tackle the issue of fraud is still in need of an overhaul. Almost every agency reports losing money to fraud, but the current plan of attack is almost entirely manual.

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On Thursday, July 14, 2016, Phocuswright's leisure travel analyst, Mary Pat Sullivan, Nathan Wood, director, product management at CyberSource, explored the impact of fraud on today's agency landscape, including the fraud rate of travel bookings and the revenue impact on agencies. Moderated by Phocuswright's senior research analyst, Maggie Rauch this 35-minute presentation includes a Q&A segment.

Mary Pat Sullivan, Leisure Travel Analyst, Phocuswright Inc.     Nathan Wood, Director, Product Management, CyberSource     Maggie Rauch, Senior Research Analyst, Phocuswright Inc.

Topics include:

  • An assessment of the state of fraud in the U.S. travel agency marketplace, including leisure, corporate and blended agencies
  • How agencies address fraud, including the technology and tools used
  • Current benchmarks for fraud rates and current prevention practices across agency segments and various points of sale
  • Best practices shared by leaders in the market from Amadeus and CyberSource

Download the presentation deck and audio recording of this FREE webinar to understand where your business is vulnerable to fraud and gain the tools and practices for a strong defense.