Several years have passed since the initial burst of excitement over chatbots. Hailed as a cost-effective, personalized solution for marketing, customer service and sales, chatbots were suddenly on the to-do list for travel companies across segments. Platforms like Facebook Messenger and Slack made it easy for travel companies to launch simple chatbots, and many did. But once travelers had a chance to kick the tires, it became clear that there were many things chatbots and AI couldn’t do (yet). Not even giants like Facebook were immune to the fading enthusiasm.
- The Future of Chatbots
- Text + Talk
- You Can Get There From Here
- Chatbots in Travel
- Chatbots/AI Virtual Assistants from OTAs and Suppliers
- Chatbot/Virtual Assistant Startups