The Emerging Tech-Driven Corporate Travel Revolution
- April 2017
- Norm Rose
There's little doubt that AI and a collection of other technologies will have a dramatic impact on all aspects of business travel, such as compliance, shopping, booking, the en-route and in-destination experience, and expense management. This paper explores how emerging technologies will impact corporate travel in the near, mid and long term, enhancing the traveler experience and advancing the overall discipline of corporate travel management. In addition to the broad subject of AI, we will review smart devices, machine learning, natural language processing, chatbots, smart data, augmented reality and virtual reality. This paper also reviews the impact of innovation on certain aspects of business travel such as duty of care and trip disruption, and highlight differences across regions.