Mr. Kapoor joined the Phocuswright research team in February 2010 to fulfill his desire to track online travel trends firsthand. Prior to joining Phocuswright, Chetan reported on various aspects of the industry for nearly three years, including attending a number of local and international trade shows, conferences and interviewing key people of the trade, and was a journalist for Express TravelWorld, a leading Indian travel trade publication. A Bachelor of Mass Media graduate from the University of Mumbai (Bombay), Chetan enjoys jogging and has participated in the Mumbai Half Marathon since 2008. His other interests include meeting new people, discovering new cultures and cuisines, photography, reading up on social media and new technologies, treks and, of course, traveling.
Travel Innovation: The State of Startups 2005-2014
Category: Technology Innovation Published: May 2015 Analysts: Chetan Kapoor, Cathy Walsh, Douglas Quinby, Maggie Rauch US $495Every year, hopeful entrepreneurs create hundreds of companies targeting online travel. Many startups launch. Some thrive, some fail. A handful achieve stratospheric success that permanently transforms...
Online Travel Agencies 4Q and Full Year 2014: Amid Consolidation, Relentless Competition
Category: Market Overview & Sizing Published: April 2015 Analysts: Chetan Kapoor, Douglas QuinbyFor online travel agencies, 2014 was a year defined by big growth (for most) and big deals (for some). Consolidation has fundamentally restructured the category, with two major OTAs poised to account...
Social DMOs: The State of Social Media and Destination Marketing
Category: Social & Search Published: March 2015 Analysts: Cathy Walsh, John DiStefano, Bing Liu, Chetan Kapoor, Deepak Jain, Douglas Quinby US $299Social DMOs: The State of Social Media and Destination Marketing analyzes social media practices and perspectives among destination marketing organizations. The report also provides benchmarks for DMOs...
Indonesia Online Travel Overview: Arrived With a Bang, Brace for the Boom
Category: Market Overview & Sizing Published: December 2014 Analysts: Chetan Kapoor, Deepak Jain US $495With a flourishing economy, improving infrastructure and rising disposable income among its urban and working-class population, the Republic of Indonesia has all the right ingredients to be a...
Online Travel Agencies 3Q14: Strong Growth, With Caution Ahead
Category: Market Overview & Sizing Published: December 2014 Analysts: Chetan Kapoor, Douglas Quinby US $350U.S. online travel agencies (OTAs) continued to outshine in 3Q14. Aggregate worldwide gross bookings of the three global public OTAs - Expedia, Orbitz and Priceline - rose. There are, however, mounting...