Business Travel: Phocuswright

Real-Time Revolution in Hotel Operations

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Published: June 2023

Data has long been used to make operating decisions. But what happens when the paradigm shifts, as it has post-COVID, with uncertainty around labor availability, increased desire for seamless guest experiences, and shifting demand patterns? Will historic data aggregation and use still serve as the best tool for logistical planning and decision making? The answer is twofold. While the tried-and-true information can still be valuable, hoteliers looking forward must also incorporate real-time data into their calculations and planning for success in the modern sphere.Part of a content series that explores some of the most significant technology-driven trends that will influence travel distribution in 2023 and beyond, this article explores real-time data’s direct impact on hotel operations and profitability, focusing on how the following operational areas can be optimized:Labor scheduling and staffingTeam member performance metricsSales data for trends, both internal and market-wideOperational function automationTargeted ancillary revenue from guest behavior data

Analysts: Adam Glickman, Dmitry KoltunovTopic: Technology InnovationSegments: Hotels & Lodging, Online Travel AgenciesRegions: Europe, U.S. & CanadaResearch Type: Article

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US $295 FREE for Open Access Subscribers

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eVTOLs in Travel: Viable Addition or Flights of Fancy?

Published: June 2023

Electric Vertical Takeoff and Landing aircraft – “eVTOLs” – offer the promise of next-generation air transportation with significantly less carbon emissions than their ancestor, the helicopter, or other modes of transportation like short-haul planes, and possibly even shuttle buses or taxis. Some eVTOL brands even aim for fully autonomous operation. Nonetheless, achieving the eVTOL vision comes with some very large hurdles.Part of a content series that explores some of the most significant technology-driven trends that will influence travel distribution in 2023 and beyond, this article analyzes the vision, current status and challenges eVTOLs face specifically around travel, tourism, and human transport, including:Explanation of eVTOL development to dateCapital – investments and projections for future growthHighlight on sustainability, and impact on local travel marketsPartnerships with airlines, and possible benefitsObstacles, including difficulties around regulations and adoption

Analyst: Hollis ThomasesTopics: Technology Innovation, Consumer TrendsSegments: Air, Car Rental & Ground TransportationRegions: Asia Pacific, Europe, U.S. & CanadaResearch Type: Article

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