The global outbreak of COVID-19 is an unprecedented disruptive event for the travel industry. Travel startups are feeling the impact especially harshly, and startups across almost all verticals are struggling to survive. This report features analysis of digital travel startups founded since 2015 - including funding rounds that have occurred through 1Q20 - with a focus on how the COVID-19 pandemic has and will continue to impact funding and the startup ecosystem.

Analysts: Michael Coletta, Chetan KapoorTopics: Business Travel, Consumer Trends, Technology InnovationSegments: Air, Hotels & Lodging, Tours & Packages, Traditional Agencies & TMCsRegions: Asia Pacific, Europe, Latin America, Middle East & Africa, U.S. & CanadaResearch Type: Report

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Traditionally managed programs depended heavily on controlling the booking channel of the business traveler for duty of care and policy compliance reasons, but Phocuswright’s recent survey uncovered serious gaps in a company’s ability to control where managed travel is booked. Companies of all sizes face an ongoing struggle with channel leakage (i.e., booking out of the company-recommended channel). This ongoing clash continues to present serious problems for data integration, compliance tracking and duty of care. The question is not whether managed travel programs have leakage, but how that leakage is being captured. With a quarter of the managed traveler population booking with OTAs or on supplier.com sites, fragmentation of the booking process is real and needs to be tracked and measured.   

Analyst: Norm RoseTopic: Business TravelRegion: U.S. & CanadaResearch Type: Report

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Phocuswright analysts present findings from the 2019 U.S. Business Traveler Special Project.

Analyst: Norm RoseTopic: Business TravelRegion: U.S. & CanadaResearch Type: Videos

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Thanks in part to rising business confidence, the U.S. corporate travel market is steadily increasing, and the managed travel segment now represents about a third of the total U.S. travel market. Online channels continue to grow rapidly and dominate corporate bookings. Meanwhile, travel managers are increasingly focused on how technological innovation can help drive business traveler behavior. This report combines extensive market sizing work with the results of a comprehensive travel manager survey and interviews with senior corporate travel executives to provide a holistic view of the dynamic US. corporate travel market.

Analysts: Claudia Unger, Lorraine SileoTopic: Business TravelSegment: Traditional Agencies & TMCsRegion: U.S. & CanadaResearch Type: Report

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Today’s road warriors are travel’s most coveted bunch. They account for a small slice of the business traveler population but an outsized share of trips, and their impact and influence on the industry far outweighs that of the rest of the traveling population. This report takes an in-depth look at the frequent business traveler: who they are, how and what they book, and what they expect from the business travel experience.

Analysts: Bing Liu, Douglas Quinby, Norm RoseTopic: Business TravelRegion: U.S. & CanadaResearch Type: Report

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With the mass adoption of smartphones by business travelers, managed travel has entered a new era. Despite this transformation the discipline of travel management in many ways is stuck in decades-old methodologies, measurements and focus. 

Analysts: Bing Liu, Norm RoseTopic: Business TravelSegments: Air, Hotels & Lodging, Online Travel AgenciesRegion: U.S. & CanadaResearch Type: Videos

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With the mass adoption of smartphones by business travelers, managed travel has entered a new era. Despite this transformation the discipline of travel management in many ways is stuck in decades-old methodologies, measurements and focus. While many U.S. corporate travel managers tout success with online booking tools (OBTs) as adoption rates soars, the managed business traveler has already moved on. The smartphone now is the platform of choice for not only research, but booking as well.

Analysts: Norm Rose, Bing LiuTopic: Business TravelSegments: Air, Hotels & Lodging, Online Travel AgenciesRegion: U.S. & CanadaResearch Type: Report

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Corporate travel, i.e., the need to travel to trade, has been around since ancient times. And while its big brother, tourism, has developed in leaps and bounds to cater to the ever-increasing demands of leisure travelers, the wheels in corporate travel have been moving much more slowly. But change is coming and it’s coming quick: Travel programs are morphing into strategic solutions to enable business growth.

Analyst: Claudia UngerTopic: Business TravelRegions: Europe, U.S. & CanadaResearch Type: Report

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Download the presentation deck and audio recording of the March 15, 2017 webinar - sponsored by Worldpay- to explore European payment methods and the awareness, adoption, intent and obstacles surrounding emerging forms of payment and payment technologies

Analysts: Norm Rose, Lorraine SileoTopics: Business Travel, Consumer TrendsRegion: EuropeResearch Type: Webinar - Sponsored

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A decade after the debut of the first smartphone, people’s fascination with mobile devices shows no sign of abating. Travelers, and particularly business travelers, are no exception. This Spotlight focuses on the European business traveler – the devices they own and use, and how comfortable they are with up-and-coming technology.

Analysts: Claudia Unger, Mark Blutstein, David JumanTopics: Business Travel, Consumer TrendsRegion: EuropeResearch Type: Article

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