Free Travel Research Airlines, E-Commerce and the State of Fraud Management

Airlines, E-Commerce and the State of Fraud Management

April 2018
Michael Coletta, Douglas Quinby
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Airlines, E-Commerce and the State of Fraud Management

CyberSource and Phocuswright recently completed a study of airline fraud management practices to benchmark global metrics and trends, and shared the findings in a live webinar.

Fraud continues to be a major source of revenue loss for the global airline industry. With airlines pushing for more direct bookings and the accelerating use of mobile as a booking platform, incidence of fraud continues to rise. Despite these factors, many airlines are not providing the necessary resources and metrics to control and measure fraud.

Download the presentation deck and audio recording of this 35-minute March 28, 2018 webinar to understand the current state of fraud management in the global airline industry.

Phocuswright's manager, research and innovation, Michael Coletta, and CyberSource's head of managed risk, Risk Solutions, Carl Tucker, will provide you with key insights into performance metrics, trends, distribution channels, top challenges and priorities related to fraud management.

Download today to:

  • Understand fraud management trends across global airlines
  • Gain insights into global fraud management metrics
  • Explore awareness of various fraud-related issues
  • Examine fraud management best practices