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Payments in Travel

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Phocuswright is conducting a global study to assess key trends shaping payments and payment processing across the travel industry.

The study will examine the cost of payments, awareness and adoption of new payment methods, point-of-sale and e-commerce payment solutions and examine key differences across regions and different segments of the travel industry.

Please take 15 minutes to complete this web-based survey. All responses will be kept strictly confidential. Data will be reported only in aggregate.

To thank you for your time, we will share a deck with highlights from the survey findings (estimated Q2 2024). Please provide your name and email address at the end of the survey if you would like to receive this deck.

Your time and responses are greatly appreciated!

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Research Study Overview

Landscape, Challenges, Opportunities, Emerging Trends and Technologies

Consumers’ adoption of contactless payments and the decline in usage of cash have fueled frictionless payments. Mobile wallets, social commerce, NFC-enabled payments have all seen significant uptake.​ Cross-border transactions, merchant fees, authorization and settlement costs and fraud contribute to high costs. Legacy systems continue to dominate but travel companies recognize the need for change. Adapting to new consumer demands and adopting new technologies will be key to their future.

Research Objectives

As this complex ecosystem evolves, Phocuswright will examine where it is today, where it is headed and the trends that will impact its future. ​The study is intended to be global in nature with analysis undertaken on a regional level based upon responses received.​

  • Map the current payment landscape and market dynamics​
  • Uncover pain points/key challenges ​
  • Identify opportunities for the sector​
  • Detect emerging trends and technologies that will have an impact on the future of
Markets covered: Global