Frequently Asked Questions


Get answers to the most commonly asked questions about Phocuswright Research here.

General FAQs

Custom research
Use information and/or chart in my presentation/article
Quote from Phocuswright for my publication/website/press release
Subscription options
View webinars on mobile device
Purchase and delivery options
Forward publication or article
Academic discounts

Subscriber FAQs

Share username and/or password
Purchase research not available with subscription
Purchase additional subscription seats
Temporary seat assignment
Seat reassignment
Notices of new postings
Forgot username/password
Change assigned password
What is Access to Analyst
Access to Analyst use/frequency
Questions about published research or data
Conference discount
May assistant pass the information along to boss
Upgrade your subscription

General FAQs

Q. Do you do custom research?
A. Yes, in addition to our subscription research, we can provide custom research projects and multi-client research projects. Please email or call +1 860 350-4084 x501 for additional information.
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Q. Can I use information and/or a chart in a presentation or article I am writing?
A. You may use select data points from our charts and data tables as long as you Phocuswright is properly sourced. All Phocuswright Inc. publications are protected by copyright.
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Q. Can I get a quote from Phocuswright for my publication/website/press release?
A. Phocuswright does not prepare quotes specifically for press releases or other marketing materials. However, companies who have purchased research from Phocuswright are allowed to quote excerpts from Phocuswright's published material with proper attribution. Information may also be quoted from Phocuswright's FYI with proper attribution. All Phocuswright Inc. publications are protected by copyright.
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Q. What is the difference between your subscriptions?
A. A description of our various subscription options can be found here. For additional information, please email or call +1 860 350-4084 x501.
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Q. Can I view Phocuswright Webinars using my mobile device?
A. No, currently, Webex Event Center is not compatible with mobile devices.
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Q. I'd like to purchase one of your publications. What are my options?
A. We offer 2 delivery options:
(1) Single seat – standard
You can view the publication online as often as you’d like and download a watermarked PDF of the publication. The sharing of login credentials or distribution of screenshots is strictly prohibited.
(2) Enterprise
An enterprise license allows anyone within your corporate email domain to view and print the publication using any modern browser. For example, if your corporate email address is "[email protected]," anyone with a valid email address ending in "" can access the publication. All users must complete a one-time authentication the first time they view the publication. All Phocuswright Inc. publications are protected by copyright.
For additional information, please email or call +1 860 350-4084 x501.
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Q. Can I forward a report or article to an associate?
A. All Phocuswright Inc. publications are protected by copyright. It is illegal under U.S. federal law (17USC101 et seq.) to copy, fax or electronically distribute copyrighted material beyond the parameters of the License or outside of your organization without explicit permission. Except for a single copy made for personal use only, you may not copy, produce, modify, republish, upload, post, transmit, or distribute, electronically or otherwise, any Phocuswright research reports in any form or by any means without prior written permission from Phocuswright Inc.
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Q. Does Phocuswright offer academic discounts?
A. Yes, Phocuswright offers two types of academic discounts for individual reports. An institutional discount (50% off list price and complimentary enterprise access) for colleges and universities looking to purchase research for course curricula or library resources; and for individual students (75% off list price – single user license) looking to access research for specific academic projects. Contact us for more information. Please note: A valid university-related email address is required to complete your purchase.
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Q. Do you hold webinars on the research you post? If so, is there a charge?
A. Yes, after a major report is published we will host a webinar, usually a few times per year. A webinar will run for approximately one hour and will include time to answer questions you have on the report. Non-subscribers can gain access to a webinar by purchasing the individual report. There is no charge to participate in Webinars if you are a subscriber to the Edition it is included in. Upcoming webinars will be communicated via Alerts, FYI messages and will be posted on the Announcements section of subscriber’s My Dashboard page. Click here to view the upcoming webinar schedule.
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Subscriber FAQs

Q. May I share my username and/or password with a colleague or co-worker?
A. You may not share individual usernames with others. Base and Premium level subscriptions include a specific number of individual seats, which are distributed to specific employees. The subscription website and the information gathered or downloaded within, is for the sole use of the seatholder who logged in. (Note that employees of companies that subscribe on an Enterprise basis are not affected by this restriction.)
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Q. I am a subscriber to one or more of your subscription services. I am interested in a report or article that is part of a subscription that I don't have access to. Can I purchase or have access to other research from a different subscription?
A. Yes, subscriber seatholders receive a 10% discount on purchases of individual reports outside of their subscription. Contact us for more information.
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Q. My company has a subscription with a set number of seats. May we purchase additional seats?
A. Yes, email or call +1 860 350-4084 x504 for additional seat purchases and licenses.
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Q. We are in the process of hiring a new employee who will be assigned as a seatholder. In the meantime, can I temporarily assign his/her seat to someone else?
A. Yes. We want you to get the most use out of your subscription so please feel free to assign a temporary seatholder. You will need to notify us when you are ready to reassign the seat.
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Q. If a current seatholder changes positions within the company and no longer needs to access the research, can I switch/reassign seats?
A. Yes, of course! Please provide us with complete contact information (name, title, email, phone and address) for the new seatholder so that we can update our records.
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Q. I don't want to go to the website every day to check the new research posted. Do you send notices when something new is posted?
A. Yes, we send email Alerts to notify you of new research, webinars and other subscriber-related notices. If you are a seatholder for a research subscription, you have automatically been added to our Alert list.
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Q. I forgot my username and/or password.
A. Simply click the 'Forgot Password' link in the Sign In window. If you are still unable to log in, please contact us.
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Q. Can I change my assigned password?
A. Yes, after you log in, click 'My Account' in the left navigation. Type your new password in the 'Password' and 'Password Confirmation' fields, then click 'Save Changes' at the bottom of the page.
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Q. What is the Access to Analyst benefit?
A. An Access to Analysts session is defined as a call of up to 45 minutes in length with a Phocuswright analyst detailing topics related to existing Phocuswright research. Subscriber will prepare and forward questions to Phocuswright prior to scheduling an Access to Analyst session. Additional Access to Analysts sessions beyond the allotted amount within a subscription will be billed at US$500 for a call of up to one hour in length. Any additional research required to support the Access to Analyst call will be billed to Subscriber at a fee based on the scope of research required.
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Q. How often may we use the Access to Analyst benefit?
A. The number of Access to Analysts varies depending on the subscription level. Please contact us or view your agreement for additional information.
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Q. If I have a question about what research you have published or where I can find a particular data point, does this count as an Access to Analyst?
A. No, basic customer service questions are not considered Access to Analysts.
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Q. Do subscribers receive special pricing to Phocuswright conferences and events?
A. Yes. ALL EMPLOYEES of the subscribing company receive a 10% discount off the prevailing price of The Phocuswright Conference and Phocuswright Europe at the time of registration. Use the discount code "client" when registering.
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Q. I am an assistant. Can I hold a seat but pass the information on to my boss?
A. Yes.
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Q. Can I upgrade while I am still in the middle of my contract period?
A. Yes, please contact us for more information.
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