The Internet of Things: The Promise and Reality for Hospitality

The Internet of Things: The Promise and Reality for Hospitality Published September 2016 Analyst: Gabriele Piccoli

 

FREE for Innovation Subscribers
Subscribe

The Internet of Things (IOT) has been touted as a major travel game-changing innovation to watch. However, it remains unclear how this new technology can contribute to customer service and value creation through service innovation within travel and hospitality. This article outlines how travel-related companies can think creatively about how IoT devices can be integrated into the customer experience in ways that can truly transform the industry.

  • Introduction
  • Some Clarity About the IoT
    • Structure of the Internet of Things
    • Opportunities in Hospitality and Travel
  • The Customer Service Life Cycle
  • Using the CSLC to Spur Thinking in IoT
    • Requirements
    • Acquisition
    • Ownership
    • Retirement
  • Conclusion
FREE for Innovation Subscribers
Subscribe