Report
Thank You, But Let Me Do It Myself: 9 Trends in the DIY Traveler Experience
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Thank You, But Let Me Do It Myself: 9 Trends in the DIY Traveler Experience
- Published:
- April 2019
- Research Type:
- Article
- Format:
- HTML & PDF
- Pages:
- 8
- Figures:
- 4
FREE for Open Access Subscribers
SubscribeSummary
Blame it all on digital. Thanks to digital technology, today’s traveler can access and share more information more easily, and this access has molded behaviors and shaped expectations like never before. These technology-influenced behaviors and expectations have created a propensity towards the kind of do-it-yourself (DIY) mentality that can conflict with the very principles of hospitality (service with a smile), travel businesses are being forced to adapt and adjust to the DIYers. Looking deeper, there are nine trends in today’s DIY traveler experience.Analysts
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What is Open Access
An Open Access subscription provides company-wide access to the whole library of Phocuswright’s travel research and data visualization.