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Business Intelligence and Big Data in Travel Distribution

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Presentation deck and recording of the June 6, 2013 webinar. Sponsored by Triometric

PhoCusWright's senior technology analyst and editorial director, Innovation Edition, Bob Offutt outlines the strategies and tools available to companies seeking to turn data into intelligence. This 45-minute event, moderated by PhoCusWright's senior vice president, research, Lorraine Sileo, includes a brief presentation from Jonathan Boffey, business development director, Triometric, a case study by Chris Anders, vice president, global IT operations, Kuoni Travel Group, and 15 minutes of Q&A.
Download now for a timely look at the business intelligence strategies that can help your company transform a flood of data into savvy business decisions. (Read more on PhoCusWright Connect.)
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Published: June 2013

The State of Startups: The Travel Innovation Landscape

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Presentation deck and recording of the May 30, 2013 webinar. Sponsored by The Travel Innovation Summit

Get the scoop on the who, what and where of travel industry startups. PhoCusWright's principal analyst, Douglas Quinby shares the results of recent research and leads a discussion exploring the global travel startup landscape. The event includes a 20-minute presentation followed by a 30-minute panel discussion (Adam Goldstein, Co-Founder and CEO, Hipmunk, Evan Konwiser, Independent Consultant and Travel Innovation Summit Critic, Bob Offutt, Senior Technology Analyst and Editorial Director, Innovation Edition, Eugene Quinn, President, CEO and Co-Founder, Tnooz), and a 10-minute Q&A session.
Download today and follow the money to understand which innovations and travel startups have the potential to disrupt your business.
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Published: May 2013

The Traveler's Appetite for Ancillary Products

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Sponsored by Monetate

This May 8, 2013 webinar explores the role of ancillaries within the travel process. Carroll Rheem, principal analyst at PhoCusWright, and Blair Lyon, Monetate's vice president, marketing discuss what types of ancillary offers travelers are most interested in – and when they want to receive them. Topics include:

  • Traveler attitudes towards ancillary services
  • Consumer interest in ancillaries by supplier type (airlines, hotels, car rental)
  • When/where travelers prefer to be offered additional services/upgrades
  • Personalization, mobile and the future of ancillaries

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Published: May 2013

Making Sense of Mixed Signals: Key U.S. Traveler Insights

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Sponsored by Tealeaf, an IBM Company

Held April 30, 2013, this roundtable features key metrics for understanding what drove consumer travel behavior in 2012 – and what to expect in the coming year. Highlights Include

  • New information on traveler behavior, including trip frequency and duration, travel spend and intentions for 2013
  • Discussion of significant trends shaping lodging and air travel, as well as other travel components
  • Overview of how consumers approach and engage in travel planning (destination selection, shopping and purchasing) and sharing
  • Analysis of the information sources and features that most influence consumer decisions

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Published: May 2013

Trends in Travel Payments: The Total Cost of Payment Acceptance

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Presented by Elavon

On April 2, 2013 Elavon held a free webinar to explore the THREE BIG THINGS impacting the total cost of accepting payments: (1) Interchange & Assessments; (2) Chargebacks & Fraud; (3) PCI Compliance & Data Security. PhoCusWright's Douglas Quinby, principal analyst, participated to offer keen insights into travel payments trends and the total cost of getting paid. Download now!
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Published: April 2013

Cloud Fusion: A Mandate for Travel Companies (Webinar)

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Sponsored by UNIT4 Business Software

On February 6, 2012, PhoCusWright analysts Bob Offutt and Norm Rose, co-chairs of The Travel Innovation Summit, presented a FREE webinar examining cloud computing and its impact on the travel industry. The event provides an overview of cloud computing, with a focus on applications for travel management companies (TMCs). Sponsored by UNIT4 Business Software, this 45-minute event, moderated by PhoCusWright's Lorraine Sileo, vice president, research, features a 30-minute presentation followed by 15 minutes of Q&A. Topics include: • Insights from a Back-Office Vendor – Why Move to the Cloud? • Overview of Cloud Computing • Analysis of Benefits and Concerns • Evolution of Travel Management Company IT • Local Versus Cloud: Costs, Updates and Maintenance • Value Assessment: Cloud-Based Enterprise Resource Planning (ERP) Solution for TMCs Download the free webinar recording and presentation deck now. Also Available – Free White Paper – Cloud Computing: A Mandate for Travel Companies
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Published: February 2013

Cloud Computing: A Mandate for Travel Companies (White Paper)

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Sponsored by UNIT4 Business Software

This white paper looks at the different aspects of cloud computing and the opportunities it presents for travel businesses to reduce cost and create new business value. Bottom line: If you are a travel company and are not thinking about how cloud computing could benefit your business, you run the risk of getting left behind in the quest for greater market share and bottom line growth. Also Available – Free Webinar Recording/Deck – Cloud Fusion: A Mandate for Travel Companies
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Published: February 2013

GDSs: Walled Gardens Evolve

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Life in the information age has its perks. For one thing, with much of the world’s accrued knowledge at our fingertips, bets about trivia can now be settled in an instant. Whether the information in question is the date of a sports team’s last championship, the weather in Paris or the best deal on a weekend getaway, we’ve grown accustomed to having unfettered, instantaneous access to whatever strikes our fancy. This capability is unprecedented in human history, so it’s no surprise to see altered expectations – among travelers and travel agents alike – shaking up the travel marketplace.
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Published: November 2012

Travel Innovation & Technology Trends: 2012 & Beyond - Special Report for World Travel Market

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Most travel industry professionals cannot remember the last time there was a monumental change in the travel distribution system. The core flow of travel distribution – supplier to GDS to point of sale – has been structurally sound, withstanding (and even enabling) the advent of online travel agencies (OTAs), metasearch, and many other technology-fueled changes. Indeed, most industry pundits have been looking for the "next big thing." It is unlikely, however, that there will ever be a "next big thing" – the travel distribution system will instead suffer "death by a thousand cuts." The year 2012 is shaping up as the time where advances in technology will deliver a significant number of those cuts, setting the stage for a major but gradual reshaping of travel distribution.
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Published: November 2012

Personalizing the Online Travel Planning Experience

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Sponsored by Monetate

On October 18, 2012, Carroll Rheem, PhoCusWright's senior director, research, and Kurt Heinemann, chief marketing officer at Monetate, led a webinar exploring how understanding website visitor behavior and your unique customer segments enables you to deliver the right message, to the right customer, at the right time. Download now to gain a better understanding of the value of providing website visitors with engaging and relevant content to increase booking rates and revenue.
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Published: October 2012