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Getting To Know Europe's New Digital Traveler

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Presentation deck and recording of the September 26, 2013 webinar. Sponsored by Monetate


Marcello Gasdia, PhoCusWright's consumer analyst, and Mike Harris, vice president, EMEA at Monetate, share consumer travel insight from three major European consumer travel markets: France, Germany and the U.K. This one-hour event, moderated by Douglas Quinby, PhoCusWright's vice president, research, includes 15 minutes of Q&A. Download now for fresh insight into the European travel landscape and the new breed of travelers that are driving significant changes in the market.
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Published: September 2013

Passengers First: Re-Thinking Irregular Operations

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Irregular operations – including flight delays and cancellations – can have a significant impact on airline costs. Passenger journey disruptions also carry hidden impacts that can seriously damage an airline’s image and reputation. Major carriers have spent millions on sophisticated systems to automate their responses to delays and cancellations, but what else can be done? This white paper, commissioned by Amadeus, examines the impact that irregular operations have on both passengers and airlines, and provides concrete recommendations for airlines to improve their processes and better manage customer expectations.
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Published: September 2013

Airline Ancillaries: The Captives Are Capitulating

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When airlines started charging for once-free services like checked baggage and in-flight nosh, travelers (never a reserved bunch about voicing complaints) didn't hesitate to say their piece. But now that unbundling and ancillaries are here to stay, fliers – captive and resigned – are ponying up for the services they want most. As airlines continue to roll out "sold separately" products across their fleets, they reap the rewards of every permutation.
Check out the related press articles:
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Published: July 2013

How Travel Agents Can Drive Customer Engagement by Embracing Emerging Technology Trends in the ANZ Market

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Sponsored by

We are in the age of instant information. Consumers now have powerful portable technology at their fingertips that brings unlimited content to any place at any time. Smart devices and tablets are transforming all businesses, especially in the travel industry. This paper reviews trends in web and portable technology that are affecting the travel markets in Australia and New Zealand (ANZ), and provides practical advice on how leisure and corporate travel agents can keep up with the rapid pace of technology change.
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Published: June 2013

PhoCusWright and The Future of Travel Distribution: Innovation and Technology Trends

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PhoCusWright and The Future of Travel Distribution: Innovation and Technology Trends – presented by Bob Offutt, senior technology analyst and editorial director, Innovation Edition, PhoCusWright Inc. at Amadeus' Select Presidents' Summit, 11-14 June, 2013 in Bordeaux, France.

Now in its 11th year, Amadeus hosts the Select Presidents' Summit annually as the key relationship program for its top accounts in Latin America and the Caribbean. This event offers an exclusive opportunity to share the Amadeus vision and strategy, as well as provide industry and technology trends and insights by Amadeus leaders and leaders in the industry.
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Published: June 2013

Optimizing the Mobile Travel Experience

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Presentation deck and recording of the June 12, 2013 webinar. Sponsored by Akamai

Gain insight into mobile traveler behavior! PhoCusWright's Marcello Gasdia, consumer research analyst and Cathy Schetzina, senior research analyst, share research on mobile adoption and dynamics. This 45-minute event, moderated by PhoCusWright's vice president, research, Lorraine Sileo, includes a presentation from Ravi Maira, vice president, web experience products for Akamai and 10 minutes of Q&A. Download now to understand and leverage the evolving mobile travel opportunity.
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Published: June 2013

Business Intelligence and Big Data in Travel Distribution

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Presentation deck and recording of the June 6, 2013 webinar. Sponsored by Triometric

PhoCusWright's senior technology analyst and editorial director, Innovation Edition, Bob Offutt outlines the strategies and tools available to companies seeking to turn data into intelligence. This 45-minute event, moderated by PhoCusWright's senior vice president, research, Lorraine Sileo, includes a brief presentation from Jonathan Boffey, business development director, Triometric, a case study by Chris Anders, vice president, global IT operations, Kuoni Travel Group, and 15 minutes of Q&A.
Download now for a timely look at the business intelligence strategies that can help your company transform a flood of data into savvy business decisions. (Read more on PhoCusWright Connect.)
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Published: June 2013

The State of Startups: The Travel Innovation Landscape

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Presentation deck and recording of the May 30, 2013 webinar. Sponsored by The Travel Innovation Summit

Get the scoop on the who, what and where of travel industry startups. PhoCusWright's principal analyst, Douglas Quinby shares the results of recent research and leads a discussion exploring the global travel startup landscape. The event includes a 20-minute presentation followed by a 30-minute panel discussion (Adam Goldstein, Co-Founder and CEO, Hipmunk, Evan Konwiser, Independent Consultant and Travel Innovation Summit Critic, Bob Offutt, Senior Technology Analyst and Editorial Director, Innovation Edition, Eugene Quinn, President, CEO and Co-Founder, Tnooz), and a 10-minute Q&A session.
Download today and follow the money to understand which innovations and travel startups have the potential to disrupt your business.
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Published: May 2013

The Traveler's Appetite for Ancillary Products

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Sponsored by Monetate

This May 8, 2013 webinar explores the role of ancillaries within the travel process. Carroll Rheem, principal analyst at PhoCusWright, and Blair Lyon, Monetate's vice president, marketing discuss what types of ancillary offers travelers are most interested in – and when they want to receive them. Topics include:

  • Traveler attitudes towards ancillary services
  • Consumer interest in ancillaries by supplier type (airlines, hotels, car rental)
  • When/where travelers prefer to be offered additional services/upgrades
  • Personalization, mobile and the future of ancillaries

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Published: May 2013

Making Sense of Mixed Signals: Key U.S. Traveler Insights

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Sponsored by Tealeaf, an IBM Company

Held April 30, 2013, this roundtable features key metrics for understanding what drove consumer travel behavior in 2012 – and what to expect in the coming year. Highlights Include

  • New information on traveler behavior, including trip frequency and duration, travel spend and intentions for 2013
  • Discussion of significant trends shaping lodging and air travel, as well as other travel components
  • Overview of how consumers approach and engage in travel planning (destination selection, shopping and purchasing) and sharing
  • Analysis of the information sources and features that most influence consumer decisions

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Published: May 2013