Report
The Call Center at the Heart of the Customer Experience
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The Call Center at the Heart of the Customer Experience
- Published:
- August 2018
- Research Type:
- Article
- Format:
- HTML & PDF
- Pages:
- 9
- Figures:
- 3
- Region:
- U.S. & Canada
FREE for Open Access Subscribers
SubscribeSummary
In many companies, the call center is an unpleasant but necessary cost center. However, to the customer, it is what they see and the impression they get of their suppliers. Customers contacting call centers see the call center as the face of their supplier and the call center’s processes as being representative of their supplier’s ability to deliver quality and timely service.Analysts
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What is Open Access
An Open Access subscription provides company-wide access to the whole library of Phocuswright’s travel research and data visualization.