The business travel market is one of the most
profitable segments in the travel ecosystem. Corporate or managed travel
represents the largest spenders on travel in the world. As a discipline, travel
management has matured as corporate travel managers drive cost savings through
negotiation, compliance to policy and automation.
The pressure to change in the managed travel segment is
coming from two sources: the frequent business traveler and travel suppliers. The
frequent business traveler feels empowered by mobile technology and is
demanding more relevant personalized services that reduce travel friction.
Meanwhile, travel suppliers are seeking greater customer intimacy and want to
personalize their offerings for their best customers. These trends are taking
place within a shifting distribution environment where technology is driving
- Challenges and Opportunities
- Mobile everywhere but many lack a strategy
- Open booking and the quest to capture out-of-channel sales
- Supplier Direct Booking Strategies
- Hotel direct bookings
- NDC: The airlines control the offer
- The Impact of Emerging Technology
- Summary: Managed Travel – Can the Status Quo Survive?