In her role as Customer Success Coordinator, Grace Flanagan is a main point of contact for Phocuswright’s syndicated customer base subscription clients, as well as for those who have inbound customer service inquiries. Grace manages the subscription renewal process, monitors customer usage data, and supports renewal revenue, upsell and cross-sell opportunities, high-touch subscription products, and B2B media campaigns. Prior to joining Phocuswright, Grace worked as a Marketing Intern for Northstar Travel Group. In May 2023, Grace graduated from Georgetown University with a B.A. in Economics and a minor in Psychology. During her time at Georgetown, Grace competed on the Georgetown University Varsity Sailing Team. Grace is currently based in Charleston, South Carolina with her dog, Murphy.