About Us

Phocuswright Team

Our analysts, white-glove customer service and accommodating sales teams and staff are dedicated to helping people understand all aspects of the travel industry. We're passionate about finding answers, challenging the status quo and building a better industry.

Cees Bosselaar

Mark Blutstein

Trisha Buyer

Kimberly Campetti

Pam Carey

Robin Carey

Elizabeth Cepeda

Pete Comeau

Debbie Cortese

Coney Dongre

Monzerrath Gonzalez

Alycia Grenesko

Lori Harris

Gillian Huntoon

Pat Ingraffia

Deepak Jain

Virendra Jain

Alice Jong

David Juman

Florence Kaci

Chetan Kapoor

Kristin Kennard

Eugene Ko

Rachael Kusiak

Bing Liu

Kirsten Motley

Tahnee Perry

Catherine Plummer

Douglas Quinby

Maggie Rauch

Cat Reith

Mary Russell

Diane Shuart

Lorraine Sileo

Brandie Wright

Cees Bosselaar, Vice President, Business Development

Bosselaarcees_112x168 Mr. Bosselaar is responsible for the expansion of Phocuswright's industry standard syndicated and custom research business. In addition, Cees specializes in destination marketing and helping DMOs worldwide formulate and hone successful strategies. Cees joined Phocuswright in 2007 and is a 25-year veteran in the travel industry. He has wide-ranging, global experience in the air, hotel, car, cruise, and DMO segments. Prior to joining Phocuswright, Cees served as vice president, marketing and sales in the international division of StarCite (now part of Lanyon). Other previous positions were vice president, business development at Uniworld (Luxury River Cruises) in Los Angeles and director, North America for the Netherlands Board of Tourism and Conventions in New York. He holds a B.S. degree in marketing from the Hogeschool van Arnhem en Nijmegen (The Netherlands) and an M.B.A. degree in international management from the Golden Gate University, San Francisco.

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Mark Blutstein, Consumer Research Associate

BlutsteinMark_112x168 Mark joins the Phocuswright research team after being on board in an internship capacity. He has already been involved in several projects, such as co-authoring the European Traveler Technology Survey report; and performing data analysis for Phocuswright's Special Project, Search, Shop, Buy and European traveler loyalty research. As a consumer research associate, Mark continues to develop and execute surveys and interviews, analyze findings, and much more. His prior experience and course selections have created a foundation of understanding data and research methods. Mark is finishing a M.S. degree in applied social research from the City University of New York: Hunter College where his research focuses on consumer behavior and the effect of social identities and the consumer decision process. He is a graduate of City University of New York: Brooklyn College with a B.A. degree in sociology and English.

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Trisha Buyer, Executive Director, Finance, Phocuswright and Inntopia

Buyertrisha_112x168 Ms. Buyer is responsible for all finance and administration functions within Phocuswright and its sister brand, Inntopia. She has over twenty-five years' experience in operations and accounting management. Prior to joining Phocuswright, Trish oversaw retail operations for the Ethan Allen organization. She graduated from the College of William and Mary with a B.S. in mathematics and holds an M.B.A. in accounting. Trish resides in Sherman.

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Kimberly Campetti, Manager, Events

Campettikimberly_112x168 Ms. Campetti joined Phocuswright in 2004 as a database coordinator and office manager. In her current role, Kimberly has many responsibilities, including managing the development of the conference programs and coordinating the speakers at each event. Kimberly graduated with a B.A. in marketing and received her M.B.A. from Western Connecticut State University. When she's not working, Kimberly enjoys traveling. She currently lives in New York City.

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Pam Carey, Senior Manager, Marketing

CareyPam_112x168 Mrs. Carey keeps Phocuswright's communications with the outside world rolling. Pam's many responsibilities include website upkeep, liaising with the creative agency and advertising vendors, managing the development of marketing materials and messages, distributing information, coordinating communications so that clients keep abreast of new reports and happenings at Phocuswright and more. She does a great job in keeping the multiple tasks for each project organized and on time to better serve all client needs. Pam enjoys the opportunities to improve her skills - and learn many new ones - at Phocuswright.

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Robin Carey, Manager, Client Services

CareyRobin_112x168 As manager, client services, Ms. Carey serves as the primary contact point for all Phocuswright research subscribers. She has a B.S. in finance and financial economics from Susquehanna University in Selinsgrove, Pennsylvania. Prior to joining the Phocuswright team, Robin worked in client services for an organization that ran six+ events annually. Robin currently lives in Connecticut.

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Elizabeth Cepeda, Senior Manager, Research Production and Accounts

Cepedaelizabeth_112x168 Ms. Cepeda oversees the editing, production, and scheduling process for publications and maintains analyst relations. She has a B.A. in English and communications from Seton Hall University in New Jersey and holds an M.S. in tourism and travel management from New York University. Elizabeth lives in the New York City metro area.

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Pete Comeau, Senior Vice President, Research Sales

Comeaupete_112x169 Mr. Comeau joined the Phocuswright team in November, 2007. Pete is responsible for managing the research sales and service team and growing Phocuswright's syndicated, custom, and multi-client research sales globally. He also plays a key role in product development strategy for Phocuswright research and events. Mr. Comeau has worked in the travel and hospitality industry for over 15 years, most recently as a relationship manager at Orbitz Worldwide in Chicago, where he assisted in growing and managing accounts for the white label division. Prior to Orbitz, Pete was the sales manager at Moguls Mountain Travel, a ski tour wholesaler in Boulder, CO. He helped design, implement and maintain four reservation systems during his tenure and managed and mentored a team of successful sales agents. Pete holds an M.B.A. from Daniels College of Business and graduated magna cum laude from Bowdoin College with a degree in government and economics.

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Debbie Cortese, Manager, Events

CorteseDebbie_112x168 Ms. Cortese joined Phocuswright in 2005 after tagging along as a helping hand at the 2004 conference in Hollywood. Debbie coordinates every aspect of each event sponsorship and exhibition - from concept to deliverables. Debbie works tirelessly to ensure that clients' needs are met and that their experience as a Phocuswright sponsor/exhibitor is a positive and seamless one. Prior to her current position she was a certified marketing representative for A Second Opinion in New Jersey.

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Coney Dongre, Research Associate

DongreConey_112x169 Ms. Coney joined Phocuswright's Asia Pacific team in 2014. She assists the research team in data collation and management. Prior to joining Phocuswright, Coney worked as an IT consultant with Infosys Limited, where she used her analytical skills to understand the requirements for projects and lay a foundation for project development. Coney is an engineering graduate from Bhopal University and holds an M.B.A. (marketing) from Symbiosis University. Apart from work, Coney enjoys gardening and bird-watching.

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Monzerrath Gonzalez, Product Marketing Manager

GonzalezMonze_112x169 Ms. Gonzalez joined the Phocuswright team in March of 2015. As product marketer, she is responsible for improving existing product lines and creating new products for the brand. Before dedicating her time to Phocuswright, Monze worked in various marketing capacities at Northstar Travel Media for four years. She received her Bachelor of Arts degrees in communications and ethnic studies from California State University, Fullerton. Monze is a firm believer that bad coffee is better than no coffee and enjoys spending her free time baking, eating ice cream and supporting Arsenal FC.

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Kirsten Motley, Manager, Research Sales and Support

GoschKirsten_112x168 As manager, research sales and support, Mrs. Motley is responsible for growing Phocuswright's industry-standard research business and supporting sales of new product launches. Kirsten graduated from Colorado State University with an M.S. in tourism management in 2014. Her experience has been largely in sales, previously working as the sales account executive for iPoint Technologies, and then as the citizen outreach director for the Fund for the Public Interest. In addition to working with Phocuswright, Kirsten sits on a working board for the Northern Colorado Renewable Energy Society, responsible for business and community development. Her interests lie in both travel and tourism, especially in terms of the human and environmental correlation on the local and global levels.

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Alycia Grenesko, Sales Manager

Greneskoalycia_112x169 Ms. Grenesko joined the Phocuswright team full-time in 2014. As sponsorship sales manager, she is responsible for opening dialogues with new clients and developing business opportunities for The Phocuswright Conference. Prior to Phocuswright, Alycia worked for The Walt Disney Company in Anaheim, California; Paris, France; and Frankfurt, Germany. In addition, she managed events and sponsorship sales for Gartner Inc. in Latin America. Alycia is a graduate of California State University, Fullerton with a Bachelor's degree in international business and a minor in German. Alycia's love of travel has taken her around the world where she has visited all seven continents. She originally hails from Orange County, California, but currently resides in Connecticut.

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Lori Harris, Senior Manager, Phocuswright and Travel Weekly Events

Harrislori_112x168 Ms. Harris plays a central role in executing an unparalleled event for Phocuswright customers. Registration system coordination, customer interface, Web page development, press requests, on-site coordination and post event duties are just snapshots of Lori's responsibilities. She assists clients from the beginning of the relationship until the conclusion of the event. No stranger to the travel industry, Lori previously held a management role at Continental Airlines. She lives in Sherman, CT with her three sons.

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Gillian Huntoon, Project Manager

Huntoongillian_112x168 Ms. Huntoon joins the Phocuswright team to take the lead in building data-driven products that combine Phocuswright's proprietary global database with third-party metrics for travel planning and analysis. Gillian's career in the travel industry began more than 20 years ago, and she has worked exclusively for travel technology companies since 1998. Mostly recently, she worked for Amadeus IT Group, where she held the position of investment manager for Amadeus Ventures, a travel venture fund that makes minority stake investments in travel technology startups. Gillian also worked as a marketing research analyst for the Amadeus central organization for nearly 8 years. She managed primary research projects and the evaluation and selection of syndicated research subscriptions for Amadeus globally.

Prior to working at Amadeus IT Group, she worked for Amadeus North America Inc., where she managed strategic accounts for Amadeus e-Travel Management, a corporate online booking tool. Gillian’s software product management experience extends back to Oracle Corporation and e-Travel, Inc. Gillian began her career in travel technology in the late nineties working for an Internet startup, which was acquired by Oracle Corporation. She started out her career in travel working as a travel agent for leisure travel agencies including the American Automobile Association.

Gillian is currently pursuing an evening M.B.A. in business intelligence / analytics from Nova Southeastern University. She holds a B.S. in business administration from Northeastern University graduating magna cum laude with dual majors in management and management information systems.

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Pat Ingraffia, Event Associate

IngraffiaPat_112x169.jpg Mrs. Ingraffia’s responsibilities run the gamut of all things related to the attendee experience for Phocuswright’s face-to-face events. From the registration and application systems, and pre-event customer service to onsite support, Pat is an integral part of the events team. She previously worked with the Phocuswright team as a temporary employee with the 2014 and 2015 Phocuswright Conference events and became a permanent member in 2016. Before joining Phocuswright, Pat worked for Bayer Pharmaceuticals in the patient assistant program which provides free medications to uninsured patients. She resides in Pompton Lakes, NJ with her husband and two sons.

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Deepak Jain, Manager, Data and Analytics

Jaindeepak_112x168 Mr. Jain serves on Phocuswright's Asia Pacific team. His research and analytics skills make him an essential part of many research projects including Phocuswright's Emerging Online Travel Marketplace in China, Phocuswright's Social Media in Travel, Phocuswright's Indian Online Travel Overview and more. Deepak is an engineering graduate from Bhopal University and also holds post graduate diploma in advanced computing.

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Virendra Jain, Director, Business Development, Asia Pacific

Virendra_jain_112x168 Virendra is responsible for sales of Phocuswright's products and services in Asia Pacific. Prior to joining Phocuswright, Virendra served as the head, marketing and press relations for leading training institutes in India. He holds a Bachelor's degree in Computer Science from Holkar Science College (India) and an M.B.A. with dual specialization in marketing (major) and finance (minor) from DAVV University (Indore).

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Alice Jong, Research Analyst

JongAlice_112x168 Alice joined the Phocuswright team in June 2016. With a B.S. in finance from the University of Illinois at Urbana-Champaign, she started her career in banking but chose to transition to an industry she was passionate about, earning a M.S. in travel and tourism management at NYU. She's since held a series of positions with various travel organizations, including HeBS Digital, Singapore Tourism Board and Travelzoo, bringing extensive hands-on experience in digital marketing and travel to inform Phocuswright's global research. As a yoga enthusiast with a major case of wanderlust, she also serves as a part-time yoga teacher and loves to travel to any destination off the beaten path.

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David Juman, Director, Editorial and Research

Davidjuman_112x169 Mr. Juman is a publishing and online content management specialist with broad experience in business writing and editing, editorial strategy and product development. In addition to having held editorial positions with Simon & Schuster and several business publishers, David was managing editor of the Official Tour Directory and has provided editorial consulting services to numerous companies in the U.S., the U.K., India and elsewhere. He writes and edits a variety of Phocuswright materials, including articles, reports, white papers, presentations, press releases and other corporate communications. David has a Bachelor's degree in psychology from Cornell University, and is currently based in New York City.

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Florence Kaci, Director, Sales, EMEA and European Market Specialist

Kaciflorence_112x168 Based in London, Ms. Kaci heads research sales for Europe, the Middle East and Africa, spreading knowledge of the company's products and services, and creating partnerships. Florence speaks at a variety of industry events across Europe and Eastern Europe on travel distribution trends that are changing the way consumers search, shop, buy and share travel. Prior to joining Phocuswright, a position with REZSolutions - soon to become Pegasus Solutions - brought Florence from France to London. She held various hotel and distribution roles within Pegasus dealing with implementation, in-service delivery, sales, account management, increasing the Internet distribution channels portfolio and transaction volume, and connecting hotel groups in Europe with OTAs to improve partnerships. Most recently, Florence was director, sales and account management (supply and demand) for the EMEA region with Pegasus. Florence's previous experience includes Starwood in Paris, a hotel group in Mauritius and the French Tourism government office in New York City. She holds an M.B.A. in tourism (management) from the ESCAET.

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Chetan Kapoor, Research Analyst, Asia Pacific

Kapoorchetan_112x168 Mr. Kapoor joined the Phocuswright research team in February 2010 to fulfill his desire to track online travel trends firsthand. Prior to joining Phocuswright, Chetan reported on various aspects of the industry for nearly three years, including attending a number of local and international trade shows, conferences and interviewing key people of the trade, and was a journalist for Express TravelWorld, a leading Indian travel trade publication. A Bachelor of Mass Media graduate from the University of Mumbai (Bombay), Chetan enjoys jogging and has participated in the Mumbai Half Marathon since 2008. His other interests include meeting new people, discovering new cultures and cuisines, photography, reading up on social media and new technologies, treks and, of course, traveling.

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Kristin Kennard, Events Sales Associate

Kennardkristin_112x169 Ms. Kennard joined the Phocuswright team to build the field of innovators for events held in the U.S. and Europe. Kristin is also a valuable asset to the event sponsorship team assisting with growing sales. She is also head of sales for Northstar Travel Media's Travel Weekly Marketplace and TravelAge West Classifieds. Previously, Kristin was client service associate at Morgan Stanley. She graduated from NJCU with a Bachelor's degree in marketing and studied vocal performance at Boston Conservatory.

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Eugene Ko, Manager, Digital Marketing and Communications

EugeneKo_112x168 Mr. Ko focuses on customer engagement through digital and brand marketing for both Phocuswright Research and Events. He creates and manages various creative web content, drives social media strategy and digital campaigns, manages press communication and other marketing and event initiatives. Eugene is also the talent behind video content and production. He has a B.S. in hospitality and tourism management from New York University, where he is an Adjunct Professor. He loves exploring the culinary options of New York City and supports Philadelphia sports teams.

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Rachael Kusiak, Editorial Design Associate

KusiakRachael_112x168 Ms. Kusiak supports the research team with production of syndicated and custom research offerings as well as assisting the team to ensure that Phocuswright’s global presentations are innovative and dynamic. She has experience working as a graphic designer at Firestone Financial, an equipment finance company located in Needham, MA. She has also worked as an in-house designer for a retail boutique. She received a B.F.A. from Umass Amherst with a concentration in printmaking and has recently relocated to New York from Boston. She enjoys running and photography.

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Bing Liu, Director, Surveys and Analytics

Liubing_112x168 With over a decade of experience in consumer and marketing research, Mr. Liu contributes his expertise to customer engagement, segmentation and decision process analysis for Phocuswright's research publications and custom client engagements. Before joining Phocuswright, Bing worked with Gallup Inc. in Southern China as director of consulting and research analytics, helping clients develop marketing strategies and consumer insight. Prior to that role, he was with Gallup in California as senior research analyst, designing and implementing consumer studies across different industries and geographies. Bing holds a M.S. degree in survey research and methodology from University of Nebraska.

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Tahnee Perry, Vice President, Marketing, Travel Group

Perrytahnee Ms. Perry leads the global marketing teams for Northstar Travel Media’s premier travel brands including Phocuswright, Business Travel News, Travel Weekly and TravelAge West. Tahnee is responsible for driving marketing strategy and implementation for Phocuswright’s research and events portfolio in the U.S., Europe and Asia. Prior to Phocuswright, she spent eight years working with the Aspen/Snowmass ski resort – first as the senior sales manager for the Aspen Skiing Company and then as the director, marketing and technology at Stay Aspen Snowmass. Tahnee graduated from the University of Canberra in Australia with a B.A. in communications and moved to the United States in 2002. She now lives in Brooklyn and runs most days in Prospect Park.

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Catherine Plummer, Vice President, Events

Cathy_plummer_112x169 Mrs. Plummer joined Phocuswright in 1999 as a part-time associate in the accounting department before joining the events team full time the following year. In her current position, she directs sales and operations for all Phocuswright events. In addition to managing event production, logistics and vendor relations, she oversees event sales. Prior to joining Phocuswright, she worked in the commercial construction and restoration industry while raising a family. Cathy graduated from Upsala College with a B.A. in finance and business management.

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Douglas Quinby, Vice President, Research

Quinbydouglas_112x168 Mr. Quinby is a travel industry veteran who enhances Phocuswright's research team with his keen insights, diligent analysis and industry relationships. He is a key contributor to The Global Edition, Special Projects and Custom Research, and oversees The Asia Pacific Edition. Douglas has been designing and leading Phocuswright research for many years, including Phocuswright's U.S. and Asia Pacific Online Travel Overview publications. He has led several seminal studies on social media and traveler reviews, travel agencies, the vacation rental markets in the U.S. and Europe, the local tours and activities market, global distribution systems and more. Douglas is a recognized expert on online travel and travel distribution and is frequently cited in leading media outlets including Bloomberg, CNN, The New York Times, USA Today, The Wall Street Journal and The Washington Post. He is also a sought-after speaker and moderator, and has presented Phocuswright research at numerous travel industry events around the world.

Prior to joining Phocuswright, Douglas led his own firm providing strategic research, communications and marketing services to travel technology companies. He has also served as director, marketing and communications for Atinera and as packaged travel and technology editor for Leisure Travel News. Douglas is a graduate of Oberlin College and Conservatory of Music.

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Maggie Rauch, Senior Research Analyst

Rauchmaggie_112x168 Contributing to syndicated reports, Special Projects and custom research, Ms. Rauch's reporting background, writing ability, industry knowledge and international experience are a great asset to Phocuswright's global research. Maggie has a decade of experience in journalism and travel industry reporting. Most recently, she was part of the China TravelDaily team and has also served as Beijing correspondent for TTG Asia, a leading travel trade publication in the region. Before heading off to China to learn Chinese and live there as a journalist for several years, Maggie spent five years working in editorial roles for Incentive and Meeting News. She holds a Bachelor's degree in magazine journalism from Northwestern University Medill School of Journalism.

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Cat Reith, Senior Account Manager

Reithcatherina_112x168 Ms. Reith keeps the research team and its various assignments well organized with her project management expertise in addition to taking great care of many clients. Her previous positions include director, sales with On Location Tours, where she managed all group and wholesale accounts for the company; and senior account manager with John Wiley and Sons, where she sold and maintained the WileyPLUS homework management program. Cat completed her undergraduate degree in communications and her M.S. in tourism and travel management at NYU. After ten years in New York City, she decided it was time to make a big change and now resides in Colorado - closer to the ski slopes.

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Mary Russell, Marketing Copywriter and Coordinator, Travel Group

Russellmary_112x169 Mrs. Russell joined Phocuswright in 2014 doing what she loves best – writing. Mary creates marketing and report copy for Phocuswright's initiatives and publications. Previously, she served as the marketing and PR specialist for a healthcare company in Virginia creating marketing copy, e-newsletters and social media campaigns, as well as TV spots and web videos. Mary received a Bachelor of Arts degree in English and hispanic studies from the College of William and Mary in Williamsburg, VA. She loves to ski, read, sing and act and lives in Hoboken with her husband, Robert.

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Diane Shuart, Senior Director, Research Operations

Shuartdiane_112x168 Mrs. Shuart joined Phocuswright in 1998 to assist in building the company's internal processes. As senior director, research operations, Diane maintains efficiency by ensuring clients' custom research needs are met from concept to deliverables. She coordinates and supports analysts' activities across all aspects of the research cycle. Living in New Jersey with her husband and two children, Diane is very involved in her community.

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Lorraine Sileo, Senior Vice President, Research

Sileolorraine_112x168 Lorraine Sileo launched the research division of Phocuswright Inc. in 1998. Phocuswright's global marketplace intelligence is the industry standard for segmentation, sizing, forecasting, trends, analysis and consumer travel planning behavior. She is quoted frequently in consumer and trade media and has authored numerous publications (including Phocuswright's U.S. Online Travel Overview reports). Lorraine has testified at hearings held by the National Commission to Ensure Consumer Information and Choice in the Airline Industry, charged by Congress to examine the impact of online distribution on the travel industry. Lorraine was previously an adjunct professor at New York University's Graduate Center for Hospitality, Tourism and Sports Management. She has analyzed the business and consumer electronics marketplace for various publications and media companies for over 20 years.

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Brandie Wright, Research Analyst

WrightBrandie_112x168 Mrs. Wright joined the Phocuswright research team in January 2016. She previously worked in the marketing and advertising departments for multiple trade publications, developing her research and analysis, database management, and digital media skills. Brandie brings a big passion for the travel industry with her. Recently, she and her husband embarked on a trip around the world where they visited 23 countries in Africa, Europe, Asia and North America. Upon returning from her world tour, she was determined to combine her marketing research background with her love of travel, which landed her at Phocuswright. Brandie holds a B.S. in marketing from Wright State University in Ohio and now resides in New York City. She enjoys traveling to new destinations, running and anything outdoors.

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