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Until recently, the distribution of airline products remained mostly in the hands of third parties such as global distribution systems and travel agencies. But many airlines now recognize the benefits of providing a direct booking channel. This publication, part of a four-part series analyzing the complex dynamics of the air distribution sector, examines distribution models, the shift from indirect to direct channels, key trends in merchandising, retailing and more. Analyst: Michael GerraTopic: Technology InnovationSegment: AirResearch Type: Report
Phocuswright has tracked the launch of more than 80 travel-focused accelerators, incubators, early-stage investors and entrepreneur support programs in the last 5-7 years, not to mention dozens of pitch competitions, hackathons and conferences, including our own. Each promises to connect travel startups with a combination of industry expertise, resources, capital and exposure, and contributes to what is now a robust travel startup support ecosystem. These programs and entities have sprung from intermediaries, suppliers, destinations, investors and independent groups.Analyst: Michael ColettaTopic: Technology InnovationResearch Type: Article
Thanks in part to rising business confidence, the U.S. corporate travel market is steadily increasing, and the managed travel segment now represents about a third of the total U.S. travel market. Online channels continue to grow rapidly and dominate corporate bookings. Meanwhile, travel managers are increasingly focused on how technological innovation can help drive business traveler behavior. This report combines extensive market sizing work with the results of a comprehensive travel manager survey and interviews with senior corporate travel executives to provide a holistic view of the dynamic US. corporate travel market.Analysts: Claudia Unger, Lorraine SileoTopic: Business TravelSegment: Traditional Agencies & TMCsRegion: U.S. & CanadaResearch Type: Report
The rise of the internet, mobile platforms and a plethora of consumer-facing booking options have created an array of challenges for traditional travel agencies. Yet despite predictions to the contrary, travel agents have survived and are even being courted by suppliers and others trying to promote their products. The agency community remains the biggest consumer of travel products, and to a large extent they are thriving alongside OTAs and supplier-direct channels. This report presents a comprehensive view of the U.S. travel agency distribution landscape, including market sizing, agent profiles and segmentation, use of technology and more.Analysts: Claudia Unger, Mary Pat SullivanTopic: Market Overview & SizingSegment: Traditional Agencies & TMCsRegion: U.S. & CanadaResearch Type: Report
With the mass adoption of smartphones by business travelers, managed travel has entered a new era. Despite this transformation the discipline of travel management in many ways is stuck in decades-old methodologies, measurements and focus. While many U.S. corporate travel managers tout success with online booking tools (OBTs) as adoption rates soars, the managed business traveler has already moved on. The smartphone now is the platform of choice for not only research, but booking as well.Analysts: Norm Rose, Bing LiuTopic: Business TravelSegments: Air, Hotels & Lodging, Online Travel AgenciesRegion: U.S. & CanadaResearch Type: Report
The European payment landscape stands at a crossroads. While traditional forms of payment like credit or debit cards, cash and check, still dominate in most markets, travel suppliers and intermediaries across the region are using new country-specific forms of payment, electronic funds transfer, virtual cards/virtual account numbers, prepaid cards and even smartphones.Analysts: Bing Liu, Ralph Merten, Norm RoseTopics: Business Travel, Consumer TrendsSegments: Air, Car Rental & Ground Transportation, Cruise, Hotels & Lodging, Online Travel Agencies, Rail, Traditional Agencies & TMCsRegion: EuropeResearch Type: Report
Corporate travel in the U.S. has seen a steady resurgence over the past few years as the economy left the recession in the rearview mirror. Despite clouds looming over the global economy at the beginning of 2016, the U.S. business travel outlook remains healthy. This report sizes the total corporate travel market in the U.S. – including online and offline channels – and examines the trends and dynamics shaping the industry.Analyst: Charuta FadnisTopics: Business Travel, Market Overview & SizingSegments: Air, Car Rental & Ground Transportation, Hotels & Lodging, Online Travel Agencies, Traditional Agencies & TMCsResearch Type: Report