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Thanks in part to rising business confidence, the U.S. corporate travel market is steadily increasing, and the managed travel segment now represents about a third of the total U.S. travel market. Online channels continue to grow rapidly and dominate corporate bookings. Meanwhile, travel managers are increasingly focused on how technological innovation can help drive business traveler behavior. This report combines extensive market sizing work with the results of a comprehensive travel manager survey and interviews with senior corporate travel executives to provide a holistic view of the dynamic US. corporate travel market.Analysts: Claudia Unger, Lorraine SileoTopic: Business TravelSegment: Traditional Agencies & TMCsRegion: U.S. & CanadaResearch Type: Report
Personalization continues to be increasingly important both to travelers and the travel companies selling and/or operating the associated services. All recognize that personalized experiences, online as well as in real life, yield more satisfied customers and profitable brand relationships. Analyst: Robert ColeTopic: Technology InnovationResearch Type: Article
IATA’s New Distribution Capability (NDC) and ONE Order initiatives hold significant long-term promise for airlines and their partners to reimagine product distribution, merchandising and order management. But these potential benefits come hand-in-hand with some risks and challenges. This publication, part of a four-part series analyzing the complex dynamics of the air distribution sector, examines key challenges affecting major players across the industry, providing valuable insights for anyone interested in air distribution. Analyst: Michael GerraTopic: Technology InnovationSegment: AirRegion: RegionResearch Type: Report
In many companies, the call center is an unpleasant but necessary cost center. However, to the customer, it is what they see and the impression they get of their suppliers. Customers contacting call centers see the call center as the face of their supplier and the call center’s processes as being representative of their supplier’s ability to deliver quality and timely service.Analyst: Bob OffuttTopic: Technology InnovationRegion: U.S. & CanadaResearch Type: Article
CIO.com defines business intelligence (BI) as, "an umbrella term that refers to a variety of software applications used to analyze an organization's raw data. BI as a discipline is made up of several related activities, including data mining, online analytical processing, querying and reporting." The purpose of this article is to evaluate the current status of BI in hospitality.Analyst: Gillian HuntoonTopic: Technology InnovationResearch Type: Article
Since 2008, The Phocuswright Conference has provided a platform for a select group of travel startups and industry visionaries to promote their ideas globally, and gain new partners, customers and suppliers in the process. Collectively they have received more than $2.1 billion in funding and acquisitions (excluding IPOs). This Spotlight examines all the innovators who participated in the Battleground, Summit and Launch events at the 2016 Phocuswright Conference, assigning them to one core category, and summarizing their innovation as well as the feedback each received from a panel of industry veterans.Analyst: Michael ColettaTopic: Technology InnovationRegions: Asia Pacific, Europe, Latin America, U.S. & CanadaResearch Type: Article
Until recently, ground transportation rarely inspired excitement among travelers or investors. Thanks largely to smartphones and the rise of the sharing economy, the segment has experienced profound upheaval. Investors have poured billions into transportation startups, and adoption of ride-hailing apps has soared. This report analyzes traveler behavior and attitudes in relation to ground transportation, including segmentation across leisure and business travelers. It also provides market sizing and dynamics for car rental, taxis, prearranged car services and shuttles, and traces the impact of mobile ride-hailing.Analysts: Douglas Quinby, Bing Liu, Cathy Walsh, Chetan KapoorTopic: Consumer TrendsSegment: Car Rental & Ground TransportationResearch Type: Report