Cloud Computing: A Mandate for Travel Companies


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Sponsored by UNIT4 Business Software

These days, it is almost impossible to read an information technology publication without coming across something about cloud computing. In fact, consumer applications like Apple's iCloud have made "in the cloud" a household phrase. But just how relevant is cloud computing to travel?

Join PhoCusWright analysts Bob Offutt and Norm Rose, co-chairs of The Travel Innovation Summit, for a FREE webinar examining cloud computing and its impact on the travel industry. The event provides an overview of cloud computing, with a focus on applications for travel management companies (TMCs). Sponsored by UNIT4 Business Software, this 45-minute event, moderated by PhoCusWright's Lorraine Sileo, vice president, research, features a 30-minute presentation followed by 15 minutes of Q&A.

Topics include:

  • Insights from a Back-Office Vendor – Why Move to the Cloud?
  • Overview of Cloud Computing
  • Analysis of Benefits and Concerns
  • Evolution of Travel Management Company IT
  • Local Versus Cloud: Costs, Updates and Maintenance
  • Value Assessment: Cloud-Based Enterprise Resource Planning (ERP) Solution for TMCs

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Bob Offutt
Senior Technology Analyst and Editorial Director, Innovation Edition
PhoCusWright Inc.
View Bob's Bio
Norm Rose
Senior Technology and Corporate Market Analyst
PhoCusWright Inc.
View Norm's Bio
Lorraine Sileo
Vice President, Research
PhoCusWright Inc.
View Lorraine's Bio
Charles Johnston
Director, Travel Industry Solutions
UNIT4 Business Software
View Charles' Bio

Charles Johnston
Director, Travel Industry Solutions
UNIT4 Business Software

Charles is responsible for global sales, strategic partnerships and product management of UNIT4's travel offerings.

Charles began his career as a hotelier focusing on front office accounting and operations. Recognizing the growing importance of technology in the travel industry, he transitioned to the emerging field of information technology. Charles then joined Qantel, an integrator of hotel property management and back office accounting systems. His initial role was product manager and ultimately Charles became general manager responsible for operations in western Canada, focusing on the hospitality and food service markets.

Charles joined UNIT4 in 1998 and moved from Canada to the United States to establish operations for the company and develop markets for the UNIT4 travel product. His successful efforts produced what is now a dedicated business unit in partnership with Sabre® Holdings. UNIT4's product is co-branded as Sabre® CentralCommandSM with Agresso.

In 2002, Charles took a hiatus from UNIT4 to spin-off CRMAmericas, an exclusive North American distribution agreement between UNIT4 and SuperOffice ASA, a leading European provider of customer relationship management solutions. Charles served as president of the company for four years before rejoining UNIT4 in 2006. Under Charles' leadership, the UNIT4 travel business unit has expanded its customer base with some of the largest and most well-known travel management companies in the industry.


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