US $600.00

PhoCusWright and Travel Tech Consulting's Corporate Travel Technology Today and Tomorrow (PDF ONLY)

September 2007
USD $600 CAD $627 GBP £320 EUR €403

Technology is driving changes in the way business travel is booked and managed. As the mainstream market embraces techniques such as self-booking and interactive dashboards, emerging technology under the broad umbrella of Web 2.0 promises to integrate user-generated content and transform interfaces to become more user-centric.

The primary purpose of this report is to educate the reader on the major trends in corporate travel technology. This study provides detail into specific features and functionality within various corporate travel technology categories. The information contained in this study was derived from comprehensive interviews with over 20 travel software vendors, travel management companies (TMCs), as well as of hundreds of corporate travel managers and buyers in 2006 and 2007.

This research report reviews functionality for the major vendor categories, but does not equate specific features with vendors. Instead, the study discusses emerging, unique and standard features within each category. By adopting this approach, the reader can use this study as a reference for evaluating suppliers, recognizing that any given feature that is emerging or unique to a limited number of suppliers will shortly become standard.

Report Overview Table of Contents Methodology

REPORT OVERVIEW ^top

Corporate travel technology follows trends in online and enterprise computing.

The role of the corporate travel manager is changing with the increased influence of purchasing.

Macro technology trends such as service oriented architectures and the Long Tail concept are already having an impact on the way corporate travel software is built and how it functions.

Emerging technology drives unique functionality, which soon becomes standard within each product category.

Self-booking tools are expanding both horizontally and vertically. From a horizontal perspective, corporate online booking tools are adding additional services such as meeting planning and restaurant booking and management. Vertical expansion includes expense report integration and improved interaction with enterprise computing systems.

Mid-office technology plays a critical role in achieving touchless reservations.

Traditional reporting is changing, bringing near real-time information to a variety of corporate stakeholders highlighting specific opportunities for additional savings.

The consumer, including the business traveler, will continue to demand better and more personalized information to make the right travel purchase that fits their corporate policy and personal preferences.

TABLE OF CONTENTS ^top

Introduction
Overview
Purpose of Report
Industry Terms and Abbreviations

Macro Technology Trends
Overview
Service Oriented Architecture (SOA)
Web 3.0 and Beyond
The Long Tail

Macro Corporate Travel Technology Trends
Overview
Horizontal Integration
Vertical Integration

Internal Corporate Systems
Mobile Strategy
Positioning
Purpose
Personalization
Permission

Corporate Self-Booking Technology
Overview
Major Trends in Self-booking Technology

Mid-Office Technology
Overview
The Service Bureau Concept

Business Intelligence
Overview
Pre-trip Information
Charge Card Information
Expense Management Systems
Supplier Information
Emergence of Analytics and Dashboards
Global Data Consolidation
Benchmarking

Travel Management Companies
Overview
Role of Account Managers
Growth of TMC Consulting Services
Globalization

ROI of Travel Management
Overview
Travel Management ROI
Conclusion

Vendor Profiles
Self-Booking Tool Vendors
Amadeus
Concur
GetThere
Rearden Commerce
Travel Software Companies
Amadeus Quality Control
Cornerstone Information Systems
GDSX
KDS
Trondent Development Corporation
TRX
Travel Management Companies
American Express
Atlas Travel International
BCD Travel
Carlson Wagonlit
Casto Travel
Expedia Corporate Travel
Orbitz Worldwide by Travelport
Travel and Transport
Travelocity Business

PRELIMINARY LIST OF TABLES
Trends In Emerging Technologies
The Standardization of Fare Matrixes
Corporate Travel Paradigm Shifts
Horizontal vs. Vertical Integration
Self-Booking Productivity Tools
Standard Features of Productivity Tools
Unique Features of Productivity Tools
Emerging Features of Productivity Tools
Mid-Office Differences: Europe vs. U.S.
Ad hoc Reporting Flexibility
Typical Travel Management Costs

METHODOLOGY ^top

This report is the result of PhoCusWright research that spanned a two year period combining interviews with senior executives from travel software companies and TMCs with interviews and surveys with corporate travel buyers on a global basis. The study provides the corporate travel manager or corporate travel provider with a blue print on standard, unique and emerging features and technologies that can help clarify and isolate key functionality for multiple product categories including self-booking, business intelligence and mid-office software quality control software.