Share username and/or password
What is LockLizard?
Delivery options for PhoCusWright reports
Secure PDF download for Mac users
Share printed reports
Forward report or article
Purchase additional copies
Use information and/or chart in my presentation/article
Purchase additional subscription seats
Temporary seat assignment
Seat reassignment
Notices of new postings
Forgot username/password
Change assigned password
What is Access to Analyst
Access to Analyst use/frequency
Questions about published research or data
PhoCusWright Conference discount
May assistant pass the information along to boss
Hard copy format of reports
Upgrade your subscription
Purchase research not available with subscription
Webinars
Other PhoCusWright services
Q. May I share my username and/or password with a colleague or co-worker?
A. You may not share individual usernames with others. Base and Premium level subscriptions include a specific number of individual seats, which are distributed to specific employees. The subscription Web site, and the information gathered or downloaded within, is for the sole use of the seatholder who logged in. (Note that employees of companies that subscribe on an Enterprise basis are not affected by this restriction.)
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Q. I'd like to purchase one of your reports. What are my options?
A. We offer 3 delivery options:
(1) We will ship you a hard copy of the report.
(2) We will send a secure PDF via email.
PhoCusWright uses LockLizard Safeguard technology to
secure our PDFs. Our secure PDF reports are licensed to ONE USER on ONE COMPUTER only, and can only be viewed using our provided secure PDF viewer application. The secure viewer and user license must be installed in order to open the secure PDF. If you choose this delivery format, you will receive an email containing a link to the secure viewer installation file, as well as your exclusive viewer license file. The email will contain concise instructions for installing the small viewer application.
You will also receive a second email containing the actual secure PDF report. Once you've installed the viewer application, you will be able to view the secure PDF report as often as you like, but you will only be able to print the report ONCE. We do allow screenshots on our secure PDFs.
(3) We will send an unlocked PDF via email.
If you purchase an unlocked PDF, you will receive a normal, unsecured PDF of your report, which may be shared internally within your organization. Any sharing of PhoCusWright PDF reports outside of your immediate organization is strictly prohibited. NOTE: Unlocked PDF reports currently cost 33% more than the Secure PDF or printed report. All PhoCusWright Inc. publications are protected by copyright.
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Q. I'd like to order a report and receive it via secure PDF. I have a Mac, will I have any difficulties viewing it?
A. Follow instructions below to view your secure PDF on your Mac.
1. Do not click the first viewer link in the PDF Viewer Registration email. There is a link for Mac users a few lines below it: "Apple Mac users can download the Viewer software from http://www.locklizard.com/Downloads/PDCViewerSetup.dmg"
2. After clicking the link, download the PDCViewer.dmg file
3. Double-click the .dmg file. It will show up as a 'disk' icon on your desktop.
4. Double-click the disc icon. It should open a window with an install package (.pkg) file in it.
5. Double click the install package and follow the prompts to install the software. Should be a quick process.
6. You can now close the install-package window and 'eject' the disk image icon that was created when you double-clicked the .dmg file.
7. Save the safeguard_v_license.llv file from your PDF Viewer Registration email to your desktop.
8. Double-click the .llv file. You should get a message that your viewer license was registered successfully.
9. Now Double-click your .PDC file (secured PDF report) file. It should load, register, and you should be able to view it just like a PDF.
Contact orders@phocuswright.com if you have problems.
Q. When I receive printed reports from PhoCusWright in the mail, may I share those with a colleague or co-worker?
A. Yes. You may share pre-printed Reports that you receive from us with fellow employees of your company only. These individuals are bound by copyright provisions, however, which prohibit making photocopies or reproductions.
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Q. Can I forward a report or article to an associate?
A. All PhoCusWright Inc. publications are protected by copyright. It is illegal under U.S. federal law (17USC101 et seq.) to copy, fax or electronically distribute copyrighted material beyond the parameters of the License or outside of your organization without explicit permission. Except for a single copy made for personal use only, you may not copy, produce, modify, republish, upload, post, transmit, or distribute, electronically or otherwise, any PhoCusWright research reports in any form or by any means without prior written permission from PhoCusWright Inc.
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Q. May I purchase additional copies of a pre-printed Report at a discount?
A. Yes, subscriber seatholders receive a 50% discount on purchases of individual Reports.
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Q. Can I use information and/or a chart in a presentation or article I am writing?
A. Yes, as long as you credit PhoCusWright, you may share charts and data tables both internally and externally.
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Q. My company has a subscription with a set number of seats. May we purchase additional seats?
A. Yes, contact us for additional seat purchases and licenses that include additional seats.
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Q. We are in the process of hiring a new employee who will be assigned as a seatholder. In the meantime, can I temporarily assign his/her seat to someone else?
A. Yes. We want you to get the most use out of your subscription so please feel free to assign a temporary seatholder. You will need to notify us when you are ready to reassign the seat.
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Q. If a current seatholder changes positions within the company and no longer needs to access the research, can I switch/reassign seats?
A. Yes, of course! Please notify us of the change (provide us with complete contact information for the new seatholder) so that we can update our records.
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Q. I don't want to go to the Web site every day to check the new research posted. Do you send notices when something new is posted?
A. Yes, we send Alerts to notify you of new research, Analyst Briefings and other subscriber-related notices. You can also sign up for the RSS feed and Yahoo alerts by clicking on the 'xml' or '+My Yahoo' icon once you sign onto your subscription home page. If you are a seatholder for a Base subscription, you have automatically been added to our Alert list. If you are an Enterprise subscriber, please sign up to receive email Alerts by clicking on 'Sign Up Here' on your subscription home page.
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Q. I forgot my username and/or password. Can my login information be emailed to me?
A. Yes, just click 'forgot your password?' on the login screen and a new password will be emailed to you. If you are still unable to login, please contact us.
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Q. Can I change my assigned password?
A. Yes, after you log in, click 'Profile' on the upper right corner then click 'Change Password'.
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Q. What is the Access to Analyst benefit?
A. Contact us with your questions about previously published research, as well as general industry trends and analyst opinions. We will either respond via email, or arrange a phone call.
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Q. How often may we use the Access to Analyst benefit?
A. Companies that subscribe to The Global Edition on a Base level may use this benefit two times per subscription year. Global Edition Premium level subscribers may use this benefit six times per subscription year. Companies that subscribe to The European Edition on a Base level may use this benefit two times per subscription year. European Edition Premium level subscribers may use this benefit four times per subscription year. (See your Agreement or contact us). Enterprise subscribers (both Global Edition and European Edition) receive unlimited Access to Analyst benefits.
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Q. If I have a question about what research you have published or where I can find a particular data point, does this count as an Access to Analyst?
A. No, basic customer service questions are not considered Access to Analysts.
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Q. Do subscribers receive special pricing to PhoCusWright conferences and events?
A. Yes. ALL EMPLOYEES of the subscribing company receive a 10%discount off the prevailing price of The PhoCusWright Conference at the time of registration. Use the discount code "client" when registering.
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Q. I am an assistant. Can I hold a seat but pass the information on to my boss?
A. Yes
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Q. Can I get the reports also in a hard copy form?
A. We do send hard copies of our major reports to seatholders that have made this preference known. Please contact us to change your preference. However, if you do not have a hard copy of a report and would like one, please contact us we will be happy to send to you.
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Q. Can I upgrade while I am still in the middle of my contract period?
A. Yes, please contact us for more information.
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Q. I am a subscriber to one or more of your subscription services. I am interested in a report or article that is part of a subscription that I don't have access to. Can I purchase or have access to other research from a different subscription.
A. Yes. As a subscriber to one of our subscriptions, different publications are available for purchase. Please contact us if you have any questions of what publications you have access to, and regarding additional publications you are interested in.
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Q. Do you hold Webinars on the research you post. If so, is there a charge?
A. Yes, after a major report is published we will hold a Webinar, usually a few times per year. A Webinar will run for approximately one hour and will include time to answer any questions you have on the report. No, there is no charge to participate in Webinars that are based on reports that are part of your subscription. Webinars are available to clients only. Look for Analyst Briefing Notices on the home page.
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Q. Your subscription services have really helped our business. What else do you do that can help me?
A. PhoCusWright offers a variety of services:
SYNDICATED RESEARCH
PhoCusWright offers three annual, subscription-based, syndicated services: The Global Edition (featuring an efficient feed of business and competitive intelligence for the corporate and leisure travel, tourism and hospitality marketplace), The European Edition (focused on Europe as well as relevant Asia Pacific and U.S. travel technology research) and The Technology Edition (featuring ongoing research that allows travel executives to dig deeper into the innovations and applications that impact the growth of their businesses and their ability to connect with customers).
CUSTOM RESEARCH
Based on our long-standing research heritage and the in-depth knowledge of our analyst team, PhoCusWright offers a wide range of services in three primary areas: business and management development, electronic commerce and distribution and channel evolution. PhoCusWright's expertise helps companies with strategic direction, trend and impact analysis, organizational transformation, IT planning, e-business development, usability studies and customer satisfaction surveys.
STRATEGIC CONSULTING
PhoCusWright has partnered with Hudson Crossing, a strategic advisory firm devoted to helping business owners improve the financial performance of their travel, tourism and hospitality assets. Through the execution of bold ideas, Hudson Crossing’s team of experienced industry executives bridges the gap between plan and performance, helping companies achieve important growth metrics through business assessment, course correction and translating strategy into outcome. For more information, please visit hudsoncrossing.com
EVENTS
PhoCusWright conferences are needle-movers where travel, tourism and hospitality leaders engage, debate, define and reveal new realities for the industry. Our attendees enjoy a reputation for asking savvy, deep-digging questions; PhoCusWright analysts reject the fluff and don't let go without real answers. Sponsors and exhibitors tap into gold by reaching the dream demographics this audience provides. Upcoming conferences: WIT - Web In Travel, in partnership with PhoCusWright (October 21-22, 2008 - Suntec City, Singapore), The PhoCusWright Conference (November 17-20, 2008 - Hollywood, CA United States), The Travel Innovation Summit at The PhoCusWright Conference (November 17-18, 2008 - Hollywood, CA United States), Center Stage at The PhoCusWright Conference (November 18-20, 2008 - Hollywood, CA United States, PhoCusWright@ITB (March 12, 2009 - Berlin, Germany) and The PhoCusWright India Travel Summit (March 25-26, 2009 - Mumbai, India).
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