PhoCusWright Research

Found 19 matching products (showing newest first).

Hotel Technology: Delivering an Outstanding Customer Experience

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US $250 €197

The options for hoteliers to attract and retain customers using technology-based innovation have never been better. New technologies, evolving business models and heightened competition are providing hoteliers with both the opportunity and the impetus to leverage a variety of innovative products and services. This Analysis provides an overview of some of the unique opportunities available to the lodging industry that can help drive loyalty, fuel word-of-mouth and increase repeat business.
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Analysis | Published: June 2014
Free For: Innovation Subscribers

Online Travel Agencies 1Q14: Travelocity Elevates Expedia, But Priceline Still the Growth Leader

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US $350 €276

Expedia and Priceline continued their battle for the world's top spot among online travel agencies (OTAs) in 1Q14. While Expedia received a significant boost from the addition of its affiliate partner Travelocity in the U.S., Priceline notched segment-leading year-over-year growth, owing to its robust international operations.
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Data Point | Published: May 2014
Free For: European, Global, and Asia Pacific Subscribers

Destination Unknown: How U.S. and European Travelers Decide Where to Go 2013

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US $995 €785

During trip planning, travelers are influenced by a complex interplay of channels, websites and devices. While traditional points of influence, such as brick-and-mortar outlets, still hold sway, online resources far outweigh offline ones - both in influence and number. The challenge for suppliers, then, is to create a trusted brand that stays top of mind and lightens the traveler's load during the selection process. Destination Unknown: How U.S. and European Travelers Decide Where to Go 2013 illuminates the myriad factors involved in leisure travel decision-making and compares the process in four key markets: the U.S., the U.K., Germany and France.
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Report | Published: February 2014
Free For: European and Global Subscribers

Online Travel Agencies 1Q13: Domestic Pressures Persist, While Overseas Growth Holds

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US $350 €276

U.S. online travel agencies started 2013 with a bang – the top three public OTAs achieved considerable collective growth in the first quarter, thanks to healthy demand in overseas markets. Growth at home, however, continues to slow.
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Data Point | Published: July 2013
Free For: European, Global, and Asia Pacific Subscribers

Online Travel Agencies 2Q and 1H12: International Markets Thrown a Curveball

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US $450 €355

The second quarter of 2012 was challenging for U.S. public online travel agencies (OTAs) – Expedia, Orbitz and Priceline. While domestic business was resilient for most, relatively weak travel demand in Europe meant that growth from overseas operations was muted across the board.
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Data Point | Published: October 2012
Free For: European, Global, and Asia Pacific Subscribers

Destination Unknown: How U.S. and European Travelers Decide Where to Go 2012

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US $995 €785

With uncertainty still lingering over many of the world's economies, consumers have grown increasingly careful about their travel spending. A range of influences and information sources impact how consumers decide where to go, and travel behavior varies considerably across different markets. This report explores how the process of destination selection is evolving, and in particular how this process differs between travelers in the U.S., France, Germany and the U.K.
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Report | Published: September 2012
Free For: European and Global Subscribers

Industry Update Summary July 2012

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US $250 €197

There are two themes in this month's data. First there is the rampant optimism of hoteliers, suddenly building and hiring again, reporting record demand and confidently talking about 2013 rate hikes. Then there is the much more guarded outlook for the macroeconomy, as reflected in the hit that Priceline and Orbitz have taken because of weakness in Europe. With the U.S. needing to navigate its fiscal cliff of tax-hike expirations and trillion-dollar spending cuts, a reprise is entirely possible on our side of the pond. The Congressional Budget Office said in late August that failure to extend the tax cuts and/or delay the spending cuts would cause a recession next year. And while that made headlines because of the CBO's prestige in the capital, the office was well behind private economists of all stripes in actually publishing what it must have long known about this particular blinding glimpse of the obvious. They can't both be right. Something's gotta give. But which will it be?
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TravelStats | Published: August 2012
Free For: Money Subscribers

Online Travel Agencies 1Q12: Domestic Gets Its Groove Back (But the Big Story is Still Overseas)

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US $350 €276

Despite rising oil prices and airfares, aggregate gross bookings of the three public U.S. OTAs – Expedia, Orbitz and Priceline – made notable increases in 1Q12. However, near-term headwinds lie in wait.
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Data Point | Published: June 2012
Free For: Global Subscribers

Travel Innovation and Technology Trends: 2012 and Beyond

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US $500 €395

Heads up, travel companies: 2012's host of technology trends – including new developments in social e-commerce, business intelligence and content fragmentation – will have huge effects on the future of travel distribution.
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Spotlight | Published: April 2012
Free For: Innovation Subscribers

Insights Into Personalization: The Data

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US $350 €276

Delivering relevant content may be the most important thing a supplier can do to convert lookers into bookers – and relevance requires massive amounts of data. This article provides the nitty-gritty on three statistical methods that correlate travel variables, and examines how they work.
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Spotlight | Published: April 2012
Free For: Innovation Subscribers