PhoCusWright's European Online Travel Overview Seventh Edition
Report | Published: November 2011
Free For: European and Global Subscribers
PUBLICATION SUMMARY
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The long-awaited recovery of the European travel industry arrived in 2010, bringing welcome relief across all travel segments. Airlines have restored capacity and hotel rates have improved. Many of the weaker travel companies have been weeded out, and the survivors have grown stronger through consolidation and expansion. While growth of the total European market will be moderate over the next several years, PhoCusWright projects strong double-digit gains for the online leisure/unmanaged business travel market through 2012.

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Carroll Rheem, PhoCusWright's director, research:


PhoCusWright's European Online Travel Overview Seventh Edition is a detailed overview of the European travel market, providing market sizing and growth forecasts through 2013. The report focuses on the European online leisure/unmanaged business travel marketplace, with in-depth analysis of six individual markets: France, Germany, the U.K., Italy, Spain and Scandinavia. The report highlights marketing, distribution and consumer trends for key travel segments, including air, hotel, car rental, tour operators, rail and cruise.

Topics include:

  • Size of the European travel market and six individual country markets
  • Market forecasts through 2013
  • Distribution patterns by segment and channel
  • In-depth analysis of all major travel supplier segments
  • Trends among key travel companies
Online travel is soaring in 2011, and the travel industry is increasing its investments in online channels, as more consumers migrate their travel decision-making into the virtual arena. But the growth outlook varies for each regional market and industry segment. PhoCusWright's European Online Travel Overview Seventh Edition provides a comprehensive picture of the European online travel market and includes data and analysis essential to any travel company competing in Europe.

Also Available
France
Germany
Italy
Scandinavia
Spain
U.K.

OVERVIEW

Cost: US $2,495
CA $2,536 • £1580 • €1954
Contents: [view]
Methodology: [view]

ABOUT THE ANALYSTS

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Carroll Rheem

Senior Director, Research

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Clement Wong

Market Analyst

Table of Contents

Section One: The European Online Travel Overview
Key Findings
Overview
European Online Travel Market
European Online Travel Market by Country
Key Markets
Other Markets
Suppliers
Other Key Online Trends
Methodology

Section Two: The French Online Travel Overview
Overview
Key Findings
Size of the Market
Airlines
Hotels
Rail
Car Rental
Tour Operators
Online Travel Agencies
Conclusion

Section Three: The German Online Travel Overview
Overview
Key Findings
Size of the Market
Airlines
Hotels
Rail
Car Rental
Tour Operators
Online Travel Agencies
Conclusion

Section Four: The Italian Online Travel Overview
Overview
Key Findings
Size of the Market
Airlines
Hotels
Rail
Car Rental
Tour Operators
Online Travel Agencies
Other Key Market Trends
Conclusion

Section Five: The Scandinavian Online Travel Overview
Overview
Key Findings
Size of the Market
Airlines
Hotels
Rail
Car Rental
Tour Operators
Online Travel Agencies
Conclusion

Section Six: The Spanish Online Travel Overview
Overview
Key Findings
Size of the Market
Airlines
Hotels
Rail
Car Rental
Tour Operators
Other Travel Suppliers
Online Travel Agencies
Conclusion

Section Seven: The U.K. Online Travel Overview
Overview
Key Findings
Size of the Market
Airlines
Hotels
Rail
Car Rental
Tour Operators
Online Travel Agencies
Conclusion

LIST OF TABLES
European Online Leisure/Unmanaged Business Travel, Gross Bookings (€B), and as a Percentage of Total Travel Market, 2009-2013

European Online Leisure/Unmanaged Business Travel by Gross Bookings (€B), Online Growth and Total Market Growth, 2009-2013

European Travel Market by Channel and Sector: Share, 2009-2013

U.S., Europe, Asia Pacific, and Latin America Online Leisure/Unmanaged Business Travel Share of Total Travel Markets, 2008-2013

European Online Leisure/Unmanaged Business Travel Market, OTA and Supplier Website Gross Bookings by Segment (€M), 2009-2013

European Online Supplier Direct Travel Market (Leisure/Unmanaged Business) by Segment, 2010 vs. 2013

European Online Leisure/Unmanaged Business Share of Gross Bookings, 2010 vs. 2013

Key European Travel Markets, Total Market and Online Leisure/Unmanaged Business, Gross Bookings (€B) and Share, 2009

European Markets, Gross Domestic Product Growth, 2009-2011

European Online Travel (Leisure/Unmanaged Business) Growth Rates by Market, 2009-2013

European Online Travel (Leisure/Unmanaged Business) Supplier Website and OTA Growth Rates by Segment, 2009-2010

European Airline Total Gross Bookings (€B) by Channel and Online Penetration, 2009-2013

European Traditional Airline Gross Bookings (€B) by Channel and Online Penetration, 2009-2013

European Low-Cost Carrier Gross Bookings (€B) by Channel and Online Penetration, 2009-2013

European Hotel Gross Bookings (€B) by Channel and Online Penetration, 2009-2013

European Rail Gross Bookings (€B) by Channel and Online Penetration, 2009-2013

European Car Rental Gross Bookings (€B) by Channel and Online Penetration, 2009-2013

European Tour Operator Gross Bookings (€B) by Channel and Online Penetration, 2009-2013

European Online Travel Agencies and Tour Operators Online Gross Bookings (€B) and Growth, 2009-2013

Top Five Pan-European Online Travel Agencies, Share Among These Agencies, 2010 and 2011

European Online Travel Agencies, Estimated Gross Bookings, Market Share, and Growth Rates, 2009-2010


FRANCE
French Travel Market Gross Bookings (€B) and Online Growth Rates, 2009-2013

French Online Travel Market, OTA vs. Supplier Direct Share, 2010

French Share of European Total and Online Travel Market, 2010 vs. 2013

French Online Travel Supplier Direct Share, 2010 and 2013

French Online Travel Market (€M), 2009-2013

French Airlines Gross Bookings (€B) and Online Direct Penetration, 2009-2013

French Hotels Gross Bookings (€B) and Online Direct Penetration, 2009-2013

French Rail Gross Bookings (€B) and Online Direct Penetration, 2009-2013

French Car Rental Gross Bookings (€B) and Online Direct Penetration, 2009-2013

French Tour Operators Gross Bookings (€B) and Online Direct Penetration, 2009-2013

French Online Travel Agencies Gross Bookings (€B) and Growth, 2009-2013

French Online Travel Agencies in the French Market, Estimated Market Shares, 2009 and 2010


GERMANY
German Travel Market Gross Bookings (€B) and Online Growth Rates, 2009-2013

German Online Travel Market, OTA vs. Supplier Direct Share, 2010

German Share of European Total and Online Travel Markets, 2010 vs. 2013

German Online Travel Supplier Direct Share, 2010 and 2013

German Online Travel Market (€M), 2009-2013

German Traditional Airlines Gross Bookings (€B) and Online Direct Penetration, 2009-2013

German LCCs Gross Bookings (€B) and Online Direct Penetration, 2009-2013

German Hotels Gross Bookings (€B) and Online Direct Penetration, 2009-2013

German Rail Gross Bookings (€B) and Online Direct Penetration, 2009-2013

German Car Rental Gross Bookings (€B) and Online Direct Penetration, 2009-2013

German Tour Operators Gross Bookings (€B) and Online Direct Penetration, 2009-2013

German Online Travel Agencies Gross Bookings (€B) and Growth, 2009-2013

Online Travel Agencies in the German Market, Estimated Market Share, 2009 and 2010


ITALY
Italian Travel Market (€B) and Online Growth Rates, 2009-2013

Italian Online Travel Market, OTA vs. Supplier Direct Share, 2010

Italian Share of European Total and Online Travel Markets, 2010 vs. 2013

Italian Online Travel Supplier Direct Share, 2010 and 2013

Italian Online Travel Market (€M), 2009-2013

Italian Traditional Airlines Gross Bookings (€B) and Online Direct Penetration, 2008-2012

Italian LCCs Gross Bookings (€B) and Online Direct Penetration, 2009-2013

Italian Hotels Gross Bookings (€B) and Online Direct Penetration, 2009-2013

Italian Rail Gross Bookings (€B) and Online Direct Penetration, 2009-2013

Italian Car Rental Gross Bookings (€B) and Online Direct Penetration, 2009-2013

Italian Tour Operators Gross Bookings (€B) and Online Direct Penetration, 2009-2013

Italian Online Travel Agencies Gross Bookings (€B) and Growth, 2009-2013

Online Travel Agencies in the Italian Market, Estimated Share, 2009 and 2010

SCANDINAVIA
Scandinavian Travel Market (€B) and Online Growth Rates, 2009-2013

Scandinavian Online Travel Market, OTA vs. Supplier Direct Shares, 2010

Scandinavian Share of European Total and Online Travel Markets, 2010 and 2013

Scandinavian Online Travel Supplier Direct Share, 2010 and 2013

Scandinavian Online Travel Market (€M), 2009-2013

Scandinavian Traditional Airlines Gross Bookings (€B) and Online Direct Penetration, 2009-2013

Scandinavian LCCs Gross Bookings (€B) and Online Direct Penetration, 2009-2013

Scandinavian Hotels Gross Bookings (€B) and Online Direct Penetration, 2009-2013

Scandinavian Rail Gross Bookings (€B) and Online Direct Penetration, 2009-2013

Scandinavian Car Rental, Gross Bookings (€B) and Online Direct Penetration 2009-2013

Scandinavian Tour Operators Gross Bookings (€B) and Online Direct Penetration, 2009-2013

Scandinavian Online Travel Agencies Gross Bookings (€B) and Growth, 2009-2013

Online Travel Agencies in the Scandinavian Market, Estimated Market Share, 2009 and 2010

SPAIN
Spanish Travel Market (€B) and Online Growth Rates (%), 2009-2013

Spanish Online Travel Market, OTA vs. Supplier Direct Share, 2010

Spanish Share of European Total and Online Travel Markets, 2010 vs. 2013

Spanish Online Travel Supplier Direct Share, 2010 and 2013

Spanish Online Travel Market Gross Bookings (€M), 2009- 2013

Spanish Airlines Gross Bookings (€B) and Online Direct Penetration, 2009-2013

Spanish Hotels Gross Bookings (€B) and Online Direct Penetration, 2009-2013

Spanish Rail Gross Bookings (€B) and Online Direct Penetration, 2009-2013

Spanish Car Rental Gross Bookings (€B) and Online Direct Penetration, 2009-2013

Spanish Tour Operators Gross Bookings (€B) and Online Direct Penetration, 2009-2013

Spanish Online Travel Agencies Gross Bookings (€B) and Growth, 2009-2013

Online Travel Agencies in the Spanish Market, Estimated Share, 2009-2010

UNITED KINGDOM
The U.K. Travel Market (£B) and Online Growth Rates, 2009-2013

U.K. Online Travel Market, OTA vs. Supplier Direct Shares, 2010

U.K. Share of European Total and Online Travel Markets, 2010 vs. 2013

U.K. Online Travel Supplier Direct Share, 2010 and 2013

U.K. Online Travel Market (£M), 2009-2013

U.K. Traditional Airlines Gross Bookings (£B) and Online Direct Penetration, 2009-2013

U.K. LCCs Gross Bookings (£B) and Online Direct Penetration, 2009-2013

U.K. Hotels Gross Bookings (£B) and Online Direct Penetration, 2009-2013

U.K. Rail Gross Bookings (£B) and Online Direct Penetration, 2009-2013

U.K. Car Rental Gross Bookings (£B) and Online Direct Penetration, 2009-2013

U.K. Tour Operators Gross Bookings (£B) and Online Direct Penetration, 2009-2013

U.K. Online Travel Agencies Gross Bookings (£B) and Growth, 2009-2013

Online Travel Agencies in the U.K. Market, Estimated Market Share, 2009 and 2010

Methodology

PhoCusWright's European Online Travel Overview Seventh Edition presents the findings from PhoCusWright research on the European leisure and unmanaged business online travel markets in 2009 and 2010. This effort was undertaken as a multi-part project to assess the European travel market as a whole and includes in-depth analyses of six individual European markets: France, Germany, the U.K. (including Northern Ireland), Italy, Spain and Scandinavia.

To evaluate the markets, PhoCusWright interviewed executives from more than 90 Europe-based airlines, hotels, tour operators, rail companies, OTAs, traditional travel agencies and travel technology companies. European estimates and projections include the first 15 European Union (EU) countries, as well as Switzerland and Norway.

Unless otherwise indicated, all Internet sales are based on gross bookings - that is, the total transaction value of products sold online in Europe - for leisure and unmanaged business travel sites (i.e., consumer-facing websites that sell to individuals, including unmanaged business travelers purchasing outside of corporate travel policies). Gross bookings also include sales from non-EU travel suppliers that are transacted via EU-based online travel agencies. Corporate online booking systems such as Sabre's GetThere and Amadeus' e-Travel are excluded from this analysis.

All financial information is based on data obtained from company interviews or publicly available financial reports. Estimates and projections are based on executive interviews, third-party information, Web traffic results, economic indicators, market trends and PhoCusWright analysis.

PhoCusWright distribution channel estimates and projections are based on the local market results of pan-European online travel agencies, the results of local OTAs, and total gross sales reported by local suppliers. Data is actual for 2009-2010 and projected for 2011-2013. In Figures, totals may not always add to 100% due to rounding.

Non-hospitality suppliers' online sales are assigned to the market in which the supplier is headquartered. For example, all online business generated by Lufthansa worldwide is associated with Germany, while all Air France-KLM online revenue is associated with France. Hospitality suppliers' gross bookings are based on revenues generated by properties in the country source market. Room revenue for hotels and guesthouse/bed and breakfast establishments are included. Tour operator sales are assigned to their respective source markets. For example, TUI Travel's U.K. online sales are assigned to the U.K. market and Thomas Cook's German online sales are assigned to the German market.

Total market calculations exclude online travel agency gross bookings as well as a portion of tour operator gross bookings - these excluded bookings are assigned under supplier segments (e.g., airline, hotel).

All currencies are in euros (€) unless otherwise indicated (as in the U.K. chapter) and converted at the average rate for the period they represent. References to the "travel market" are understood to cover the total travel market, and "traditional travel agency" refers to principally offline travel agencies.