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PhoCusWright's U.S. Online Travel Overview Tenth Edition: Airlines provides an in-depth look at the current state of the U.S. airline market and projects future performance, with market sizing and forecasting through 2012. The report reviews online travel trends, innovations and data crucial to understanding the dynamics of the air segment. Topics include online agencies versus air supplier websites, ancillary services and the future of flight search. The report also contains a detailed overview of the U.S. travel market.
Although 2008 and 2009 were among the worst years for U.S. airlines, 2010 is shaping up to be among the best. The 2008 oil price spike, which led to untenable fuel prices for airlines, was followed by a steep economic recession. The result was a dramatic decline in corporate demand for travel and, for airlines, those precious premium customers. The industry's response to the challenges was both aggressive and swift, paving the way for a very profitable 2010.
U.S. Travel Market Overview
To put the segment-specific trends in perspective, this report includes a comprehensive overview of the total U.S. travel market. The robust "Overview" chapter includes market sizing and projections for the U.S. travel market through 2012, including breakouts for key online and offline distribution channels and all major travel segments.
Purchase PhoCusWright's U.S. Online Travel Overview Tenth Edition: Airlines to understand the current performance and future outlook of the U.S. airline market.
Get a complete view of the U.S. online travel market with the full report, PhoCusWright's U.S. Online Travel Overview Tenth Edition.
Table of Contents
Size and Structure of the U.S. Online Travel Market
What Goes Down Must Come Up
Composition of the U.S. Travel Market
U.S. Travel Market by Segment
U.S. Travel Market - Channel Shift
Size of the U.S. Online Leisure/Unmanaged Business Travel Market
Online vs. Offline
The Global Outlook
Online Market by Segment
Online Travel Agencies vs. Branded Websites
Key Trends & Implications
Purpose of the Report
Airlines: Recovering, as OTAs Soar
Size of the Market
Online Agencies vs. Supplier Websites
Frequent Travelers & the Airline Website Slump
Offline's Fleeting Resurgence
GDSs, OTAs, & the Ancillary Wars
Google-ITA: Flight Search Will Not Be the Same
Other Airline Trends and Assumptions
LIST OF TABLES
Percent of Leisure Travelers by Age Group
Trip Budget Intentions by Annual Household Travel Spend
Total U.S. Travel Market, 2006-2012 (US$B)
Total U.S. Travel Market, 2007-2012, Year-Over-Year Change
Total U.S. Travel Market by Segment, 2009
Total U.S. Travel Market by Channel, 2009 & 2012
U.S. Travel Market, Year-Over-Year Channel Change, 2008-2012
U.S. Online Leisure/Unmanaged Business Travel Market, 2008-2012 (US$B)
Online vs. Total Travel Market Year-Over-Year Growth Rates, 2008-2012
U.S. Online Leisure/Unmanaged Business and Total Travel Gross Bookings, 2008-2012 (US$B) and Online Penetration
Online Travel Penetration of the Total Travel Market, Global Markets, 2008-2012
U.S. Online Leisure/Unmanaged Business Travel Market by Segment, 2008-2012 (US$M)
Total U.S. Online Leisure/Unmanaged Business Travel Market by Segment, 2009 and 2012
Online Leisure Unmanaged Business Growth Rates by Segment, 2009 and 2010
U.S. Online Leisure/Unmanaged Business Travel as Percentage of Total Travel Market: Online Penetration by Segment, 2008-2011
U.S. Online and Total Leisure/Unmanaged Business Travel Gross Bookings and Growth Rates and Total Online Penetration, 2008-2012 (US$M)
Online Travel Market Share: Supplier Websites vs. Online Travel Agencies, 2008-2012
Channel Market Share of Online Revenue by Segment, 2008-2012
U.S. Online Leisure/Unmanaged Business Travel Market by Channel, 2008-2012 (US$M)
U.S. Airlines Internet Leisure/Unmanaged Business Gross Bookings, 2008-2012 (US$M)
U.S. Passenger Revenue and Traffic Year-Over-Year Change for 1H10
Change in Global Air Tickets Sold by Online Travel Agencies vs. U.S. Airline Traffic, 3Q08 to 2Q10 (Year-Over-Year Change)
Annual Change in Total Online and Offline Air Sales, 2009-2012
Search Results Page in Ticket Counter, Delta Air Lines' Facebook Booking Engine
Airline Mobile Service Offerings: Current & Future
Market Size and Forecasts
PhoCusWright has been tracking the financial results of the online travel industry since 1998. This report's estimates and forecasts cover U.S.-based travel businesses, including travel suppliers (airlines, hotels, car rental companies, packagers, railways, and cruise lines) and online travel agencies. The total market size includes sales of non-U.S. travel suppliers transacted via U.S.-based OTAs. All figures are in U.S. dollars unless otherwise stated.
Both leisure and unmanaged business travel services are included in the online travel market size and forecast figures. Unless otherwise indicated, all online gross bookings and share figures refer to leisure/unmanaged travel. Unmanaged business travel refers to all air, car, and hotel expenses associated with business travel in firms that do not have a travel policy dictating the channel, type of travel, supplier, or fare/rate uses. Corporate online booking systems such as Sabre/GetThere and Amadeus/e-Travel are excluded from this analysis (for more information on the corporate travel market, see PhoCusWright's U.S. Corporate Travel Distribution Fourth Edition, July 2009). This report does include corporate travel bookings in the total travel market figures and in the total revenues for each segment, but does not directly address the size and dynamics of the corporate travel market, except to the extent that they shape key trends affecting the size and development of the total and online travel markets.
PhoCusWright builds its estimates and forecasts from discussions with more than 80 travel executives regarding their companies' Internet sales, marketing and technology investments, challenges, strategies, and expectations. Their responses have been vetted and aggregated to determine market size for supplier websites and OTAs. PhoCusWright also reviews data from Securities and Exchange Commission documents, company reports, and select third-party data sources.
Figures for 2008-2009 are based on actual company results. Projections for 2010-2012 are based on company interviews, consumer research, and market developments. PhoCusWright also considers historical growth and economic trends when developing its forecasts. Estimates and projections are for gross bookings - the retail value of travel sold over the Internet - after cancellations. Figures for airlines are based on flown (passenger) revenue. Hotel figures are based on room revenue. Figures for car rental are based on domestic U.S. revenues, excluding insurance replacement revenue. Figures for cruise lines and tour operators are based on U.S. outbound passenger revenue. Figures for rail are based on passenger ticket revenue.
Travel that is researched online but booked offline using toll-free telephone numbers provided on the websites is, where possible, excluded from online gross bookings figures. Total travel figures (online and offline) are used to determine Internet penetration for each market segment. Total travel figures are either derived from third-party sources or are PhoCusWright estimates.
Figures listed in tables do not always add precisely to column totals due to rounding.
PhoCusWright has revised its historical figures and forecasts from previous editions of its U.S. Online Travel Overview based on the following:
1. Revised information derived directly from the travel companies interviewed and related sources;
2. Revised economic and industry data forecasts from third parties;
3. Revised outlook based on PhoCusWright's consumer surveys and other ongoing research efforts.
Consumer Travel and Behavioral Information
PhoCusWright conducts an annual consumer survey for its Consumer Travel Report series. PhoCusWright's U.S. Online Travel Overview Tenth Edition draws frequently from PhoCusWright's Consumer Travel Report Second Edition (May 2010). For the latter report, PhoCusWright fielded an online consumer survey during January 12-28, 2010 through Global Market Insite, Inc., targeting the general U.S. population that has Internet access and travels for leisure.
To qualify for participation in the study, respondents had to indicate that they had taken at least one leisure trip at least 75 miles from home in the past 12 months and that the trip included paid accommodations and/or air travel. They were also required to have played an active role in planning their leisure trips. Respondents who qualified are referred to as "U.S. travelers." Paid accommodations include hotels and other nightly priced lodging products, as well as timeshare and vacation rentals.
PhoCusWright received 2,763 qualified responses, and the weighted respondent pool can be projected with confidence to the U.S. adult population with Internet access. To accurately measure incidence of travel within certain segments, an additional 1,280 respondents were surveyed to obtain baseline metrics about travelers and nontravelers within the general online population. The error interval for analysis of the U.S. traveler population is +/-1.9% at a 95% confidence level. Significant differences noted in this report were identified at a 95% confidence level.
Based on data from the U.S. Census Bureau and Harris Interactive, PhoCusWright projects the number of U.S. adults with Internet access who took at least one leisure trip (as previously defined) in 2009 to be 112 million people. These travelers represent 49% of the total U.S. population. The additional requirement for respondents to have played an active role in travel planning further tightens the focus of the study, as 11% of U.S. travelers were consequently disqualified. PhoCusWright's Consumer Travel Report Second Edition examines U.S. travelers who played an active role in planning their trips. These travelers represent 73 million consumers and 40% of the total U.S. adult population.