Technology is driving changes in the way business travel is booked and managed. As the mainstream market embraces techniques such as self-booking and interactive dashboards, emerging technology under the broad umbrella of Web 2.0 promises to integrate user-generated content and transform interfaces to become more user-centric.

The primary purpose of this report is to educate the reader on the major trends in corporate travel technology. This study provides detail into specific features and functionality within various corporate travel technology categories. The information contained in this study was derived from comprehensive interviews with over 20 travel software vendors, travel management companies (TMCs), as well as of hundreds of corporate travel managers and buyers in 2006 and 2007.

This research report reviews functionality for the major vendor categories, but does not equate specific features with vendors. Instead, the study discusses emerging, unique and standard features within each category. By adopting this approach, the reader can use this study as a reference for evaluating suppliers, recognizing that any given feature that is emerging or unique to a limited number of suppliers will shortly become standard.