Free Downloads

Back-Office Best Practices

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How Travel Management Companies can achieve greater efficiencies and a competitive edge with an integrated back-office solution.

Also, view the Webinar that was held on November 10, 2009. This Webinar explores the findings of Norm Rose detailed in this whitepaper. Norm is joined by an executive from Key Travel, Europe's leading Travel Management Company dedicated to the not-for-profit sector and discusses real-life experiences using Sabre CentralCommand by Agresso.
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Published: November 2009

Corporate Travel Distribution and Technology Trends

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Norm Rose of PhoCusWright created a presentation for the Silicon Valley Business Travel Association reviewing the following key points:
- Corporate Travel Management a Global Evolutionary Perspective
- Technology Driven Distribution Changes
- Seven Overarching Business Imperatives
- Seven Major Trends Shaping Corporate Travel Distribution
- The Role of Travel Information for Corporate Travel

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Published: November 2009

Barbados Management Conference - Keynote Address

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Philip Wolf, Chairman, at the Barbados Management Conference.
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Published: October 2009

WACVB Speech

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Destination Marketing - Understanding the Role and Impact of Destination Marketers. Western Association of Convention and Visitors Bureaus.
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Published: October 2009

Inaugural New Zealand Tourism Leaders Symposium Keynote Address

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Travel, tourism and hospitality represent the world's largest industry. They account for 8 percent of worldwide employment, 9 percent of invested capital and 10 percent of global GDP. And every year, millions of citizens leave their borders for the first time. This certainly holds true for New Zealand. While the domestic market still makes up the largest part of the industry, both in terms of visitor numbers and expenditure, your international visitor mix and expenditure is increasing at a faster rate. In addition to growth from traditional Australia and the UK, there is strong growth from China, New Zealand's fastest-growing international visitor market. China is projected to be the fourth largest market by 2010 and may surpass the US by 2013.
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Published: October 2009

Use of Online Social Networks

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Beresford Research surveyed over 400 users of online social networking sites this summer, including Facebook, My Space, Linked In and others, to learn how people over 18 are using online social networks. In doing so, the company identified four distinct groups of users, and in addition to uncovering the influence of social networks, found that online social networking is their most important online activity other than email. Even among offline activities, the importance of online social networking is only exceeded by going out with friends. Beresford Research.
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Published: September 2009

Value Creation Study - Measuring how travel agents can profit from car booking solutions

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This white paper will show the results of a study of European travel agencies. The aim is to compare the time taken, using the most commonly available solutions, to carry out a range of agency tasks involving a car rental booking.
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Published: September 2009

Airline Group Revenue Management Analytics

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Whitepaper innovated by Wipro Technologies.
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Published: August 2009

Special Offer: Financial Edition - Online Travel Preview: Expecting a Strong Performance in 2Q09

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The travel environment remains surprisingly difficult across the globe, but we expect online travel to be a bright spot.
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Published: July 2009

Special Offer: Financial Edition - Lodging Industry Outlook: Supply Dynamics Amid the Recession

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The global recession has squeezed travel demand and it is hard to pin down when recovery will come. However, there are two sides to the equation, and the lack of credit will have a delayed positive impact on industry capacity growth.
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Published: July 2009