Free Downloads

The Next Generation of Business Travel

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Concur commissioned PhoCusWright Inc. to prepare a white paper on the key trends impacting the corporate travel marketplace. This white paper identifies and analyzes a collection of four, pivotal trends or forces that are re-shaping managed travel. The associated Online Event discusses four trends transforming the industry and how each can be leveraged to improve program compliance and empower the traveler to make the right choices on behalf of the corporation. The link to access the Online Event recording is located on page 2 of the deck.
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Published: March 2011

Truth, Myth and Pith: PhoCusWright's 2011 Travel Industry Trends

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Live Event Recording Link available on slide two.
On Feb. 16, PhoCusWright analysts dished on what's hot, what's hype, and what will make headlines in 2011. Truth, Myth and Pith: PhoCusWright's 2011 Travel Industry Trends draws a virtual heat map of the most important trends shaping travel distribution and marketing.
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Published: February 2011

Analysis of Multisource Leisure-Oriented Distribution Platforms (Whitepaper)

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Multisource platforms are maturing, and GDSs not only see them as a threat, but also want a piece of the action.
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Published: December 2010

Five Steps to a Successful Mobile Strategy for the Travel Industry

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Ness discusses the growing importance of mobile capability in the travel industry, and outlines actions you can take to create and implement a successful mobile strategy.
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Published: November 2010

Travel Sites and the Optimization of Site Search

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Ness discusses the criticality of website performance in the travel industry, examining various components that affect user experience when booking travel online, and practices to employ for site optimization.
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Published: September 2010

Technology and Independent Distribution in the European Travel Industry

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The European Technology and Travel Services Association (ETTSA) commissioned PhoCusWright to undertake this socioeconomic study to assess the role and impact of independent travel distribution services and technology across Europe. The influence of GDSs, OTAs, and other intermediaries throughout Europe varies by market. By understanding key trends throughout the region, this paper aims to shed light on the current and future impact and benefits of travel distribution on European economies.
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Published: September 2010

lookinside.travel Spanish Traveler Survey 2009 Edition

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As part of the lookinside.travel initiative, PhoCusWright designed and executed an innovative, large-scale study to analyze key components of Spanish traveler behavior, with a focus on sources of influence during the travel planning process.
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Published: August 2010

More Than the Sum of its Parts: Leveraging Synergies in Business Travel

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The Online Event entitled Travel Evolution: Exploring the Next Level of Data was held on July 29, 2010. Susan Steinbrink from PhoCusWright and Beth Brennan from Concur discuss the changing landscape of corporate travel. The presentation is based on the whitepaper entitled More than the Sum of Its Parts: Leveraging Synergies in Business Travel.
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Published: July 2010

All Signs Point to Mobile - Traveler Trends in Mobile Usage

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Mobile devices and smartphones have changed the way consumers and travel companies connect. Travelers now have continuous access to travel information before, during and after their trip. Is your brand optimized for all of these new touch points? Carroll Rheem, director, research at PhoCusWright and Pico Rech, senior solutions engineer at Kony Solutions discuss mobile devices, usage and travel patterns, reactions to mobile site and app malfunctions, and trends for the future of mobile. Refer to page 2 of the PDF to access the recording of the July 21 Online Event.
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Published: July 2010

Understanding Online Travel Agencies' Cost Drivers and Ways to Optimise Business in Europe

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A PhoCusWright Free Download entitled "Understanding Online Travel Agencies’ Cost Drivers and Ways to Optimise Business in Europe," published on July 01, 2010.
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Published: July 2010