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THE ROLE AND VALUE OF THE GLOBAL DISTRIBUTION SYSTEMS IN TRAVEL DISTRIBUTION
PhoCusWright (Sponsored by Interactive Travel Services Association)
The GDSs have traveled far in the past four-plus decades. The three major GDS companies today power the critical reservations and technology infrastructure of over 163,000 travel agency locations and enable bookings by nearly half a million travel agents around the globe. The GDSs generated more than $9.6 billion in revenue and more than 1.1 billion transactions in 2008. That equates to just over 2,100 transactions per minute.
BACK-OFFICE BEST PRACTICES
Agresso with PhoCusWright
How Travel Management Companies can achieve greater efficiencies and a competitive edge with an integrated back-office solution.
Also, view the Webinar that was held on November 10, 2009. This Webinar explores the findings of Norm Rose detailed in this whitepaper. Norm is joined by an executive from Key Travel, Europe's leading Travel Management Company dedicated to the not-for-profit sector and discusses real-life experiences using Sabre CentralCommand by Agresso.
CORPORATE TRAVEL DISTRIBUTION AND TECHNOLOGY TRENDS
Norm Rose/PhoCusWright
Norm Rose of PhoCusWright created a presentation for the Silicon Valley Business Travel Association reviewing the following key points:
• Corporate Travel Management a Global Evolutionary Perspective
• Technology Driven Distribution Changes
• Seven Overarching Business Imperatives
• Seven Major Trends Shaping Corporate Travel Distribution
• The Role of Travel Information for Corporate Travel
BARBADOS MANAGEMENT CONFERENCE - KEYNOTE ADDRESS
Philip C. Wolf/PhoCusWright
A PhoCusWright Free Download entitled "Barbados Management Conference - Keynote Address," published on October 16, 2009.
WACVB SPEECH
Lorraine Sileo/PhoCusWright
A PhoCusWright Free Download entitled "WACVB Speech," published on October 16, 2009.
INAUGURAL NEW ZEALAND TOURISM LEADERS SYMPOSIUM KEYNOTE ADDRESS
Philip C. Wolf/PhoCusWright
Travel, tourism and hospitality represent the world’s largest industry. They account for 8 percent
of worldwide employment, 9 percent of invested capital and 10 percent of global GDP. And every
year, millions of citizens leave their borders for the first time.
This certainly holds true for New Zealand. While the domestic market still makes up the largest
part of the industry, both in terms of visitor numbers and expenditure, your international visitor mix
and expenditure is increasing at a faster rate. In addition to growth from traditional Australia and
the UK, there is strong growth from China, New Zealand’s fastest–growing international visitor
market. China is projected to be the fourth largest market by 2010 and may surpass the US by
2013.
USE OF ONLINE SOCIAL NETWORKS
Beresford Research
Beresford Research surveyed over 400 users of online social networking sites this
summer, including Facebook, My Space, Linked In and others, to learn how people over
18 are using online social networks. In doing so, the company identified four distinct
groups of users, and in addition to uncovering the influence of social networks, found
that online social networking is their most important online activity other than email.
Even among offline activities, the importance of online social networking is only
exceeded by going out with friends.
http://beresfordresearch.com/br_6set_wpform.html
VALUE CREATION STUDY - MEASURING HOW TRAVEL AGENTS CAN PROFIT FROM CAR BOOKING SOLUTIONS
Amadeus with Alten
This white paper will show the results of a study of
European travel agencies. The aim is to compare the time taken, using the
most commonly available solutions, to carry out a
range of agency tasks involving a car rental booking.
SPECIAL OFFER: FINANCIAL EDITION - ONLINE TRAVEL PREVIEW: EXPECTING A STRONG PERFORMANCE IN 2Q09
PhoCusWright
The travel environment remains surprisingly difficult across the globe, but we expect online travel to be a bright spot.
SPECIAL OFFER: FINANCIAL EDITION - LODGING INDUSTRY OUTLOOK: SUPPLY DYNAMICS AMID THE RECESSION
PhoCusWright
The global recession has squeezed travel demand and it is hard to pin down when recovery will come. However, there are two sides to the equation, and the lack of credit will have a delayed positive impact on industry capacity growth.
SPECIAL OFFER: FINANCIAL EDITION - DOES THE MODEL WORK WITHOUT FEES? EXPLORING THE FINANCIAL IMPACT OF FEE CUTS ON ONLINE TRAVEL AGENCIES
PhoCusWright
It has long been a source of wonder to us financial types that anyone would pay US$5-10 more for a ticket or a room with a better price just a click away, but many do - and booking fees have become an important source of profits for online travel agencies (OTAs).
EUROPEAN ONLINE TRAVEL AGENCIES: SUCCESS STRATEGIES FOR TODAY AND TOMORROW
Sabre Travel Network with PhoCusWright
A decade has passed since the first European
companies began to harness the power of
the Internet for the sale of travel. Many things
have changed over the past 10 years, but
many familiar challenges remain. European
online travel agencies are continually
pressured to introduce new products and
functionality to evolve the way consumers
plan and purchase travel. Meanwhile, they
must find new ways to compete against a
powerful traditional distribution network
that includes mega retail travel agencies
and tour operators, as well as aggressive
supplier disintermediation efforts and upand-
comers like metasearch.
ONE TOUCH BUSINESS TRAVEL AND THE END OF THE EXPENSE REPORT
Concur
Amplifying The Value of Automation
MEASURING YOUR ONLINE AUDIENCE: WHY A STANDARD FOR DMO WEB SITES MAKES SENSE
Miles Media, Chris Adams, Director of Online Marketing
1. Introduction: DMOs in a “Web Centric” World
2. The Benefits of a Standard in Audience Measurement
3. Researching and Selecting a Standard
4. Recommended “Acting” Standard ‐ Quantcast Audience Measurement
5. Next Steps
GARNERING EXECUTIVE SUPPORT - BUILDING YOUR BUSINESS PLAN FOR STRATEGIC MEETINGS MANAGEMENT
starCITE with Promedia
In this white paper, brought to you by StarCite, corporate travel and meetings professionals
will learn why executive support is vital to a strategic meetings management effort
and how to garner that support—even if it requires investment and resources from upper
management.
INTEGRATING CORPORATE TRAVEL, PROCUREMENT AND MEETINGS MANAGEMENT
starCITE with Promedia
A Best Practices Roadmap to Strategic Meetings Management Success.
In this white paper, StarCite presents its latest industry research about where
corporations stand when it comes to travel and meetings integration—and a
roadmap for companies ready to reap the rewards of an integrated approach.
BUILDING AN EFFECTIVE BUSINESS CASE: AUTOMATING TRAVEL BOOKING AND EXPENSE REPORTING PROCESSING
Concur
Automation of the travel booking and expense reporting process is a growing trend as businesses seek to streamline and increase efficiency. The economic benefits found in automation are prompting organizations all over the world to make travel and expense management initiatives part of their strategic plans. This white paper explores specific steps and examples in the creation of an effective business case for adopting an automated travel booking and expense reporting solution.
CORPORATE TRAVEL MANAGEMENT AND TRAVEL PRACTICES IN CHINA
Amadeus with PhoCusWright
Based on extensive research with 112 corporate executives responsible for travel procurement decisions in their companies, this report provides an overview of key elements of corporate travel programs represented in China, including spending patterns. This report also identifies major trends and dynamics shaping the corporate travel landscape, as well as opportunities and challenges facing both overseas corporations and travel management companies.
PRODUCTIVITY OF LCC BOOKING SOLUTIONS
Amadeus with Customer Solutions
This white paper summarises research conducted in 2008 by experts from UPS’s Customer Solutions team in Europe across six main markets: the United Kingdom, France, Sweden, Denmark, The Netherlands and Belgium.
The research has been commissioned by Amadeus to better understand and evaluate the booking processes being used by travel agencies in Europe when it comes to low cost carriers in order to identify optimisation opportunities.
The purpose of this paper is to explain the methodology used, and more importantly communicate the results of the research with recommendations on how travel agencies can improve efficiencies when booking low cost carrier flights.
AUDIT: AN INTEGRAL COMPONENT TO A COMPREHENSIVE TRAVEL AND EXPENSE MANAGEMENT PROCESS
Concur
Managing and controlling indirect or employee driven spending is a growing area of concern for organizations of all sizes. For most businesses, travel and entertainment (T&E) costs represent one of the largest areas of controllable expenses, and one that is also fraught with opportunities for errors, fraud and non-compliance. With the emerging role of automation and technology, many businesses are beginning to attain tighter control and compliance through the automation of these processes and the auditing of employee expense reports. This white paper provides detailed information and insights into the issues that drive the need for audit, along with best-practices and benefits of an outsourced audit program.
UNDERSTANDING TRAVEL AGENCY COST DRIVERS AND WAYS TO OPTIMISE BUSINESS IN FRANCE
Amadeus with Hermes Management Consulting
The purpose of this paper is to communicate the results of the research along with
recommendations on how travel agencies can more effectively meet the needs of their
customers. The sample included six small leisure travel agencies which, due to their size,
had a low level of automation. This innovative study of leisure travel agencies in France is
the first of its kind and will open windows of opportunity for travel agencies in this market.
TAKING YOUR TRAVEL PROGRAM GLOBAL
Concur
A panel of travel experts gathered at the 2007 Concur International User Conference to discuss how multi-national organizations are managing their global travel programs.These speakers provided insight to the challenges and accomplishments they experienced along the way, as well as specific advice for success. This white paper provides detailed information on best practices, keys to success, benefits and potential risks associated with deploying a travel booking tool internationally.
UNDERSTANDING TRAVEL AGENCY COST DRIVERS AND WAYS TO OPTIMISE BUSINESS IN GREECE
Amadeus with Hermes Management Consulting
The purpose of this paper is to explain the methodology used and - more importantly - communicate the results of the research along with recommendations on how travel agencies can more effectively meet the needs of their customers. It is the first time that a study of this kind has been conducted in Greece and thus represents a new window of opportunity for travel agencies in the region.
UNDERSTANDING HOW SERVICE FEE AUTOMATION IMPACTS TRAVEL AGENCY BUSINESS
Amadeus with Dr. Fried & Partner
Amadeus commissioned Dr. Fried &
Partner, a Munich consultancy for marketing
and management, to carry out independent
research on the management of service fees
in European travel agencies. The study was
conducted in the first quarter of 2007 and
focused on travel agencies in France, Belgium,
the Netherlands, Sweden and Germany.
The objective of the study was to:
- Understand how travel agencies currently
handle service fees
- Evaluate the tools used to calculate fees
- Evaluate the value generated by an automated
service fee management tool.
UNDERSTANDING TRAVEL AGENCY COST DRIVERS AND WAYS TO OPTIMISE BUSINESS IN THE KINGDOM OF SAUDI ARABIA
Amadeus with Hermes Management Consulting
The purpose of this paper is to explain the methodology used and - more importantly -
communicate the results of the research along with recommendations on how travel
agencies can more effectively meet the needs of their customers. It is the first time that a
study of its kind has been conducted in Saudi Arabia - or in the rest of the Middle East -
and thus represents a new window of opportunity for travel agencies in the region.
UNDERSTANDING TRAVEL AGENCY COST DRIVERS AND WAYS TO OPTIMISE BUSINESS IN MALAYSIA
Amadeus with Hermes Management Consulting
This white paper summarises the independent research conducted by Hermes Management Consulting (Hermes) in Malaysia. The research has been commissioned by Amadeus in order to (a) better understand travel agency cost drivers and (b) identify opportunities to add value to travel agencies. The purpose of this paper is to explain the methodology used and, more importantly, to communicate the results of the research with recommendations on how travel agencies can optimise their business.
