|
|||
 |
|||
|
TEAM PHOCUSWRIGHT
|
   subscriptions purchase a report how to search blog whitepapers why PhoCusWright? testimonials rss feeds 
"Some Say Travel Agents are Dinosaurs, Destined for Extinction."
04/09/2008 → View past FYI issues → Get PhoCusWright's FYI  Subscribe in a reader
 |
||
|
HOME | RESEARCH | CONFERENCES | CONSULTING | LIBRARY | PRESS | COMPANY | CONTACT US
PRIVACY POLICY | LEGAL | COPYRIGHT | RSS FEEDS | PHOCUSWRIGHT JAPAN | © 2008 PhoCusWright Inc. |
|||
As senior director, research, Mr. Badrinathan’s focus will be on PhoCusWright’s custom research projects as well as being focused on the rapidly changing travel distribution markets across Asia Pacific in conjunction with the team of analysts based in India, China and Japan. Ram will also be developing regular market updates on key markets (e.g. New Zealand, China, Korea, Taiwan, Singapore) in 2008 in addition to India. He has authored several PhoCusWright reports: Asia Pacific Online Travel Marketplace: Tapping a Complex Market and Asia Pacific Online Travel Marketplace Second Edition (two reports on travel distribution trends in the APAC region), European Online Travel Marketplace: Focus on the United Kingdom, The Emerging Online Travel Marketplace in India, India Offshoring and the Virtual Business Offering and co-authored Corporate Travel Distribution: Key Markets. Ram has participated in strategic consulting engagements for global travel management companies, GDS market leaders and transaction services companies in Europe, North America and Asia and has moderated the APAC panel at The PhoCusWright Conference for three years. Well-known publications often quote Ram (including The Wall Street Journal, Straits Times Singapore, and Time) and he is frequently invited to address audiences at travel industry conferences. Ram holds a BS in Civil Engineering from the National Institute of Technology, Surat, India and an MBA from Hong Kong University of Science and Technology.
Mr. Bosselaar joined PhoCusWright in February 2007. As director, business development, Cees is responsible for the expansion of PhoCusWright's industry standard syndicated research business, consulting and events line of businesses in North America, Europe, Asia and Asia Pacific. He is also assigned to further increase the growing brand awareness in overseas markets and to maintain relationships with trade associations, media companies and other synergistic partners that will benefit PhoCusWright's bottom line. His mission is to introduce travel, tourism and hospitality firms worldwide to PhoCusWright and to work with those firms to increase their ability to achieve their long term objectives.
Bosselaar is a 20-year veteran in the travel industry. Prior to joining PhoCusWright, he served as vice president, marketing and sales in the international division of StarCite, the largest on-demand meetings management company in the global marketplace for corporate meetings and events. Other previous positions were vice president, business development at Uniworld (Luxury River Cruises) in Los Angeles and director, North America for the Netherlands Board of Tourism in New York. He holds a BS degree in Marketing from the Hogeschool van Arnhem en Nijmegen (The Netherlands) and an MBA degree in International Management from the Golden Gate University, San Francisco.
Ms. Campetti joined PhoCusWright in 2004 as a database coordinator and office manager. In her current role as events associate, Kimberly has many responsibilities, including managing the development of the conference programs and coordinating the speakers at each event. Prior to PhoCusWright, Kimberly attended Western Connecticut State University and graduated with a BA in Marketing. When she's not working, Kimberly enjoys traveling. She currently splits her life between living in Sherman, CT and New York City.
Ms. Campetti joined PhoCuswright in 2003 as office and database manager. Kristen began her career working at the company headquarters in the small town of Sherman, CT and relocated to New York City in 2006. Currently manager, client services, Kristen has many responsibilities including maintaining client relationships, coordinating logistics for speaking engagements, assisting with new and prospective clients and many others. She also helps to manage the New York office.
Kristen graduated cum laude from Western Connecticut State University in 2003 with a BS in Marketing. She now lives in Manhattan and enjoys exploring the city, and traveling to warm and exotic locations.
As manager, marketing, Mrs. Carey keeps PhoCusWright’s communications with the outside world rolling. Pam's many responsibilities include Web site upkeep, liaising with the creative agency and advertising vendors, managing the development of marketing materials and messages, distributing information, coordinating communications so that clients keep abreast of new reports and happenings at PhoCusWright. Pam does a great job in keeping the multiple tasks for each project organized and on time to better serve all client needs. PhoCusWright is Pam’s first foray into the business world after taking time to stay home and raise two children.
Ms. Cepeda joined PhoCusWright in 2007 as a research associate and is responsible for project management, scheduling, and analyst relations. Elizabeth has a BA in English and Communications from Seton Hall University in New Jersey and recently received her MS in Tourism and Travel Management from New York University. She lives in the New York City metro area.
Mr. Comeau joined the PhoCusWright team in November, 2007. As director, sales, Pete is responsible for growing PhoCusWright’s syndicated and custom research sales, focusing on intermediaries, technology companies, and media companies. He is also assigned to further increase PhoCusWright’s growing brand awareness through research and report sales to companies within the financial service industry, including investment banks, venture capital firms, hedge funds and consultancies. His mission is to introduce PhoCusWright to global companies who have an investment in the travel, tourism and hospitality industry in order to increase their ability to achieve their long term strategic objectives.
Comeau has worked in the travel and hospitality industry for over 10 years, most recently as a relationship manager at Orbitz Worldwide in Chicago, where he assisted in growing and managing accounts for the white label division. Prior to Orbitz, Comeau was the sales manager at Moguls Mountain Travel, a ski tour wholesaler in Boulder, CO. He helped design, implement and maintain four reservation systems during his tenure and managed and mentored a team of successful sales agents. Comeau graduated magna cum laude from Bowdoin College with a degree in government and economics and is currently pursuing a MBA from Daniels College of Business, with a concentration in finance and real estate.
Ms. Cortese joined PhoCusWright in 2005 after tagging along as a helping hand at the 2004 conference in Hollywood. As event sales manager, Debbie coordinates every aspect of each event sponsorship and exhibition—from concept to deliverables. Debbie works tirelessly to ensure that clients’ needs are met and that their experience as a PhoCusWright sponsor/exhibitor is a positive and seamless one. Prior to her current position she was a certified marketing representative for A Second Opinion in New Jersey where she lives with her husband and two teenage daughters.
Mr. Godard joined PhoCusWright in 2006 to spearhead new technology initiatives, including the development of the new PhoCusWright Web site. As director, marketing technology, Kim researches, develops and implements software-based solutions to support marketing enterprises, enhance productivity and augment data and resource management. He lives and works in Colorado with his wife and two children.
Ms. Harris plays a central role in executing an unparalleled event for PhoCusWright customers. Registration system coordination, customer interface, Web page development, press requests, on-site coordination and post event duties are just snapshots of Lori’s responsibilities. As event manager, she assists clients from the beginning of the relationship until the conclusion of the event. No stranger to the travel industry, Lori previously held a management role at Continental Airlines. She lives in Sherman, CT with her three sons.
Ms. Hoffman joined the PhoCusWright team in 2007 as a research associate and copyeditor for company publications. Colie comes to PhoCusWright with five years of writing, editing, and research experience. She holds a BA from the University of North Carolina at Chapel Hill, an MA from North Carolina State University, and is currently working on her MFA in poetry at Hunter College. Colie lives in New York City.
Ms. Hoffman joined PhoCusWright in the fall of 2007 as manager, event sales. Davian has since transitioned to manager, client services. Her main role is to develop relationships with PhoCusWright Research subscribers and assist them in maximizing their subscription usage and benefits. Prior to PhoCusWright, Davian most recently worked for Moguls Mountain Travel (a Colorado-based custom ski tour operator) and Event Design Group (event planning and production). She counts travel, and its distribution, as a particularly fulfilling interest. Davian recently achieved a personal goal of visiting 30 countries by the age of 30. She has a BA in Art History from the University of Rochester, and currently resides in Colorado.
Ms. Hutzelman helped create PhoCusWright and has been integrally involved with the firm since its inception in 1994. She serves as the senior vice president and has been responsible for growing company events. Under her leadership, the signature PhoCusWright Conference has become the travel industry event of the year. Before PhoCusWright, Carol spent seven years in investment banking marketing, and then switched careers to join the Wolf family lighting manufacturing business. She holds an MBA from New York University's Stern School of Business and a BA from Duke University.
Ms. Lent is responsible for leading the finance, accounting, human resources and facilities functions at PhoCusWright and has been with the company since its inception in 1994. Prior to joining PhoCusWright, Christine was assistant controller at Society for Savings in Hartford, CT. She began her career as a certified public accountant at Ernst & Young where she earned her CPA. She graduated from Providence College with a BS in Accounting. Christine lives in Sherman, CT with her two sons.
Ms. Malessa coordinates various sales and marketing activities of PhoCusWright’s European operations. She works at h2c consulting and has international hospitality experience working for Starwood, Accor, and Four Seasons in Germany, Austria, and Singapore. Jasmin received her Bachelor of Arts (Hons) in Hospitality Management at the University of Brighton, School of Service Management and added a Degree in Business Administration from the International University of Applied Sciences in Bad Honnef.
Mr. Merten has authored several travel industry reports for PhoCusWright's Research Subscription: European Edition, including Spotlights on European online travel agencies, tour operators, airlines and car rentals. Ralph is vice president, business development at h2c consulting. He coordinates all aspects of PhoCusWright’s European research including The European Online Travel Overview and has numerous years of experience in strategic marketing functions. He holds a degree in Aircraft and Aerospace Technology from the Aachen University of Applied Sciences, Germany.
Ms. Papenhoff's expertise in electronic booking systems and performance optimization for multi-channel distribution networks has gained her considerable recognition among European-based hotel chains. Michaela has significant experience in numerous hospitality functions over a 20 year career with a focus over the last decade on electronic marketing, e-distribution solutions, revenue management, implementation effectiveness and strategy development. Michaela started her professional career in 1985 at Accor Hotels in Bonn, Germany. Subsequently, she expanded her knowledge with several years of experience at Ramada Renaissance and Hilton International. She joined TOP International Hotels in Duesseldorf, a voluntary European hotel chain with 220 member hotels, in 1991 as a sales manager. In 1992 she was appointed director GDS and reservations which subsequently led to the position of director, electronic marketing. Founding h2c consulting in January 2001 represented a culmination of hotel and hospitality experience during a critical time of change in the marketplace.
Mrs. Plummer joined PhoCusWright in 1999 as a part-time associate in the accounting department. In 2000 Cathy came on board full-time and soon segued to the events team. In her current position as director, sales, she focuses on the day-to-day operations of event sales. Cathy helps develop, manage and execute sales activities for the company’s conferences. Prior to joining PhoCusWright, she worked in the commercial construction and restoration industry while raising a family. Cathy graduated from Upsala College with a BA in Finance and Business Management.
Mr. Quinby is a travel industry veteran who enhances PhoCusWright's research team with his keen insights, diligent analysis and industry relationships. As senior director, research, he is a key contributor to The Global Edition, Special Reports, and more. Douglas has been contributing to PhoCusWright research as leisure travel analyst for many years, including PhoCusWright's U.S. Online Travel Overview Seventh Edition, PhoCusWright's Canadian Online Travel Overview and PhoCusWright's Travel Agency Distribution Landscape. In addition to providing research and analysis, media relations and marketing services to leading travel technology companies, Douglas has served as director of marketing and communications for Atinera and as packaged travel and technology editor for Leisure Travel News. His articles have appeared in Travel Weekly, ASTA Agency Management, and Travel Counselor magazines. Douglas also conceived and oversaw Travel Technology News, a supplement to Leisure Travel News devoted to technology and the Internet in the leisure travel industry.
Ms. Rheem contributes in-depth market reports, survey findings, and analysis for The PhoCusWright Subscription: Global Edition, Special Reports and custom client needs in her role as director, research. Prior to joining the team, Carroll spent six years working for Starwood Hotels and Resorts Worldwide in various positions encompassing hotel operations, sales and online distribution. She holds a Master of Management in Hospitality from Cornell University and a BA in Economics from New York University.
As vice president, sales and marketing, Mr. Rosard is responsible for the sales growth of PhoCusWright's research, consulting and events line of businesses. Bruce also leads the marketing team and is responsible for managing the PhoCusWright brand both online and offline. He is also responsible for business development, primarily establishing relationships with trade associations, media companies and other synergistic partners that will benefit PhoCusWright's bottom line. Bruce's mission is to introduce travel, tourism and hospitality firms worldwide to PhoCusWright and to work with those firms to increase their ability to achieve their long term objectives. Prior to PhoCusWright, Bruce was founder, president and CEO of Moguls Mountain Travel (Boulder, CO), a ski tour wholesaler and pioneer in the e-commerce travel market. After establishing the company's first Web site in 1994, he architected the development of KARS, a proprietary online booking and tour management system. He is also credited with creating long-term strategic alliances with major online travel providers and was a founding and long-time board member of SkiTops (the Ski Tour Operators Association). Bruce is a magna cum laude graduate of the University of Connecticut with a BS in marketing.
Ms. Rylander joined PhoCusWright in June, 2006 and brings to the company her significant knowledge of the dot com world as she maintains custom database applications and datamines Internet material. Barbara's activities introduce PhoCusWright to new customers and businesses. Prior to her current position, she was an audit manager for Outpost.com. Raised in Connecticut, Barbara attended Post University. She lives with her daughter in Kent, CT where she enjoys her other passion serving as manager of The Inn at Kent Falls, an award-winning bed and breakfast.
Ms. Schetzina oversees The PhoCusWright Research Subscription: Technology Edition and has contributed to a range of PhoCusWright research efforts as editor, author and analyst, including The PhoCusWright Travel 2.0 Consumer Technology Survey and PhoCusWright’s U.S. Online Travel Overview Seventh Edition. Her areas of interest include consumer behavior, distribution strategy and industry trends, with a particular focus on emerging technologies. Cathy gained travel technology expertise as editor of the trade newsletter Travel Distribution Report, where she produced news and analysis on travel distribution and technology. She is a cum laude graduate of The University of North Carolina at Chapel Hill and received her MA in English from North Carolina State University, where her research focused on technology and culture.
Mrs. Shuart joined PhoCusWright in 1998 to assist in building the company’s internal processes. As senior account manager, Diane maintains efficiency by ensuring clients’ custom research needs are met from concept to deliverables. She coordinates and supports analysts’ activities across all aspects of the research cycle. Living in New Jersey with her husband and two children, Diane is very involved in her community.
Ms. Sileo joined PhoCusWright in 1998 to launch its research and information services practice. After several years of in-depth field work, industry relationship building and critical analysis, Lorraine now ensures that PhoCusWright is referenced, cited and quoted for its exclusive data and unique perspectives on the Internet travel industry. She is quoted frequently in consumer and trade media, and has authored numerous publications (including PhoCusWright's U.S. Online Travel Overview Seventh Edition). Lorraine has testified at hearings held by the National Commission to Ensure Consumer Information and Choice in the Airline Industry, charged by Congress to examine the impact of online distribution on the travel industry. Lorraine is an adjunct professor at New York University's Graduate Center for Hospitality, Tourism and Sports Management and has been analyzing the business and consumer electronics marketplace for over 15 years. Prior to PhoCusWright, she was senior analyst and director of consulting services at Simba Information where she developed new media strategies for publishers and service providers.
With more than 40 years of experience in the Japanese travel industry, Mr. Ushiba will broaden PhoCusWright’s reach into Asia. Along with analysis of the Japanese travel marketplace, Haruo will also increase PhoCusWright’s brand awareness in the region with syndicated and custom research sales. He is a founding member of the Japan Aviation Management Research (JAMR), whose aim is to look into the future of the airline business as it enters a new era of globalization. Haruo has been in various management positions with JAL Group throughout his career. He holds a BA in Commerce from Keio University.
Mr. Wolf, a respected travel industry guru, founded PhoCusWright Inc. in 1994 and serves as president and CEO. His expertise in travel distribution strategy, technology and innovation has made him a sought-after speaker around the world. After two decades of analyzing, scrutinizing and opining on strategic change and market trends, he is now a recognized industry authority. Philip serves on several company boards and is an adjunct professor at New York University's Graduate Center for Hospitality, Tourism and Sports Management. He is quoted frequently in consumer and trade media including CNN, Business Week, USA Today, The Wall Street Journal and The New York Times and was named to Travel Weekly's "Club 33: The Most Influential People in the Travel Industry."
Prior to PhoCusWright, Mr. Wolf was president and CEO of Travelmation, a venture-funded software developer and travel booking engine pioneer, later sold to Rosenbluth International. He first entered the travel commerce arena in 1989 as head of a small agency.
He is a magna cum laude graduate of Duke University and holds an MBA from Vanderbilt University's Owen Graduate School of Management.