Mrs. Neves is focused on human resources behavior and change. Her research is based mostly on changing patterns in the travel industry's work force. During Tricia's 15 years in the hotel industry, she has held management positions in major hotel chains in Brazil. For the past five years, she been a managing partner of Mapie, one of the most recognized hospitality consultancy and research companies in the country. Tricia's post graduate is in human resources management and she holds a bachelor's degree in hotel management.